--- title: 'Trust & Safety Specialist, Content Moderation at Strava' canonical: 'https://feeny.ai/job/trust-safety-specialist-content-moderation-strava-dublin-vqa8b248cvn1' type: 'job' last_seen: '2026-10-13' --- # Trust & Safety Specialist, Content Moderation at Strava - **Company:** Strava - **Location:** Dublin, Ireland - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-13 - **Apply:** https://jobs.ashbyhq.com/strava/fcd061ea-5c4b-466b-920f-f9d26f69f46d ## Job description ## About Strava Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. [Start your journey](https://www.strava.com/subscription) with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. ## About This Role The Trust & Safety Ops team protects Strava's global community of athletes by enforcing community standards, responding to safety incidents, and partnering with Legal, Policy, Engineering, and Product to build scalable moderation systems. We sit within the Product Management organisation and operate as a small, high-trust team where every person's work is visible and impactful. We're hiring two Trust & Safety Specialists to join the team in Dublin and own core content moderation operations. You'll work in Strava's moderation tooling and Intercom, reviewing user reports and proactive detection flags, actioning content and account decisions across categories including spam, harassment, impersonation, graphic content, and child safety. You'll collaborate closely with your manager and senior team members, escalate edge cases with clear reasoning, and contribute to queue health and SLA performance. This is hands-on operational work with real, measurable impact on the safety of millions of athletes. The two positions require working on a weekend day (Saturday or Sunday) schedule to provide weekend coverage for time-sensitive regulatory obligations. We follow a flexible hybrid model that translates to more than half of your time on-site in our Dublin office, two days per week. ## What You'll Do - Review reactive user reports and proactive detection flags in Strava's moderation tool and Intercom, making content and account enforcement decisions against Community Standards, Acceptable Use Policy, and internal policies. - Own moderation queue targets jointly with your manager, meeting SLA expectations across tiered response times and maintaining high decision accuracy and consistency. - Escalate edge cases, novel policy questions, and high-severity incidents (child safety, legal requests) to senior team members or Legal with clear, well-reasoned context. - Contribute to compliance-driven review workflows for regulatory obligations including, but not limited to, the Digital Services Act (DSA) and the Take It Down Act (TIDA). - Flag policy gaps, tooling friction, and recurring content patterns you encounter in daily review work, contributing to continuous operational improvement. - Participate in cross-functional efforts with Policy, Legal, Engineering, and Customer Experience teams to support moderation at scale. - For the Tue-Sat role: serve as the primary point of contact for Saturday escalations and time-sensitive regulatory obligations, owning weekend coverage end-to-end. ## What You'll Bring to the Team - At least 2-3 years of experience in content moderation, online safety, or trust and safety operations in any platform context (social media, gaming, marketplace, fintech, or similar). - Comfort regularly reviewing sensitive and graphic content, including harassment, spam, child safety material, and self-harm, and discussing difficult subjects clearly and calmly. - Strong judgement in applying policy to ambiguous situations. You can reason through edge cases, articulate your thinking, and make well-grounded decisions rather than relying solely on scripts or decision trees. - Genuine motivation for operational execution work. This role is heavily queue-based, and we're looking for someone who finds satisfaction in the rhythm and rigour of doing essential moderation work well, not someone who’s only seeking a stepping stone to policy or strategy. - Clear, concise communication skills, particularly when escalating sensitive issues or flagging patterns to senior team members. - Ability to work independently while knowing when to involve others. You manage your queue effectively and ask for help at the right moments. - Experience with Intercom or similar ticketing and support platforms is a plus. - Familiarity with content moderation regulatory frameworks (DSA, GDPR, or similar) is a plus. - Professional fluency in a second European language is a plus. For information on benefits, please [click here](https://docs.google.com/document/d/e/2PACX-1vRfyeXFRTBGH72fb6cSe5VkQ8IcABP8GEEw_2IMKmKmV4aYvonxCdoWDuxfHUgXt2mX_9Ps0U52tc0R/pub). Why Join Us? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. [California Consumer Protection Act Applicant Notice](https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub) ## About Strava ## Company Overview - **One-liner**: Strava is an American internet service and mobile app for tracking physical exercise that incorporates social networking features, connecting millions of athletes worldwide. - **Entity Type**: Private (funded with $151.8M total funding; most recent round likely Series F or equivalent, last major round was Series E in 2017) - **Headquarters**: San Francisco, California, USA - **Founded**: 2009 - **Founders**: Mark Gainey, Michael Horvath, Davis Kitchel, Chris Donahue, Mark Shaw, and Pelle Sommansson ## Core Business - Primary industry/industries: Fitness technology, Social networking, Consumer software - Target customers: B2C (individual athletes — runners, cyclists, hikers) and small B2B (employer wellness programs, fitness brands) - Mission or purpose: To connect athletes to what motivates them and help them find their personal best ## Products & Services - **Strava (Free Tier)**: Mobile and web app that uses GPS to track outdoor and indoor activities (running, cycling, hiking, swimming, yoga, and dozens more). Includes social feed, leaderboards, and segment challenges. - **Strava Subscription (Summit/Paid)**: Premium features such as route planning, advanced analytics, segment leaderboard insights, safety features (Beacon), and training log. - **Strava API & Platform**: Used by third-party apps (e.g., Garmin, Wahoo) and device makers to integrate workout data; also powers brand challenges and employer wellness integrations. - **Strava Metro**: Aggregate data product for city planners and transportation departments to improve cycling and pedestrian infrastructure. - **Recover Athletics (acquired 2022)**: Injury prevention and recovery programming integrated into the app. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (most recently valued at $1.5B+ in earlier rounds per news reports) - **Key Metric**: Annual Revenue ~$163.5M; Total Funding $151.8M across 9 rounds (including debt financing in 2025) - **Notable Investors/Partners**: Sequoia Capital, Madrone Partners, Jackson Square Ventures - **Growth Signals**: +63.3% employee headcount growth YoY (363 to 496 employees); 31 active job postings (+63.2% YoY); billions of activity uploads from global community; growing international presence (23+ countries); acquiring talent from top tech firms (Apple, Google, Meta, Airbnb) ## Competitive Advantages - **Network Effects**: Massive global community of athletes generates billions of activity uploads; leaderboards, segments, and social features create a powerful engagement loop that new entrants cannot easily replicate. - **Data Moat**: World’s largest database of athletic activity data (GPS routes, effort metrics, weather conditions); this data is used for route recommendations, safety features, and infrastructure planning. - **Strong Brand & Community Loyalty**: High NPS and brand recognition among runners, cyclists, and outdoor enthusiasts; the app is synonymous with fitness tracking for millions. - **Platform Lock-In**: Deep integration with Garmin, Wahoo, Apple Watch, and hundreds of other devices makes switching costs high for athletes. ## Strategic Focus - **AI/ML Personalization**: Heavy investment in AI (hiring Staff AI Engineer, Senior Engineer for ML/Data Products, Platform Engineer for GenAI/ML) to power smarter route recommendations, personalized training insights, and automated content. - **Safety & Community**: Growing safety features (Beacon, incident detection) and community moderation to maintain trust. - **International Expansion**: Opening offices in Dublin, Bristol, Denver, and Hanover; hiring regional account managers for APAC and LATAM. - **B2B & Monetization**: Growing employer wellness partnerships and brand challenge sponsorships to diversify revenue beyond consumer subscriptions. - **Platform Ecosystem**: Strengthening the developer platform and data partnerships (Strava Metro, third-party integrations). ## Why Work Here - **Hybrid Work Model**: Employees work from physical offices (San Francisco HQ, Bristol, Denver, Dublin, Hanover) with a hybrid schedule (typical time onsite varies by role). - **Career Growth**: Provides customized development tracks; many roles offer hands-on impact with a 500-person company that has scale (billions of data points) and startup energy. - **Compensation**: Competitive salaries (Sr. SWE ~$188K avg, PM ~$142K avg), equity, and comprehensive benefits including dental, health, FSA, mobile phone discount, pet-friendly office, and free snacks/drinks. - **Diversity & Inclusion**: Offers Employee Resource Groups and is actively hiring diverse talent (explicitly states commitment in career page). - **Work-Life Balance**: Glassdoor rating of 3.7/5 (Work-Life 3.8, Culture 3.5); the company mission aligns with an active lifestyle (employees encouraged to use the product). - **Team & Talent**: Strong engineering culture with many hires from Apple, Google, Meta, Airbnb; alumni network includes top tech companies. - **Internship Program**: 12-week summer internship for software engineering (mentioned in recent posts). ## Sources 1. [strava.com](https://www.strava.com/about) 2. [strava.com](https://www.strava.com/careers) 3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Strava) 4. [builtin.com](https://builtin.com/company/strava) 5. [linkedin.com](https://www.linkedin.com/company/strava-inc.) ## Other roles at Strava - [Head of Sport Science](https://feeny.ai/job/head-of-sport-science-strava-san-francisco-p7y8txft347q) — San Francisco, CA - [Senior Technical Accounting & Financial Reporting Manager](https://feeny.ai/job/senior-technical-accounting-financial-reporting-manager-strava-san-francisco-mnasqhvbvzx3) — San Francisco, CA - [Senior Engineer II, Privacy and Identity](https://feeny.ai/job/senior-engineer-ii-privacy-and-identity-strava-san-francisco-8z2y3yg5g2qa) — San Francisco, CA - [Senior Designer, Motion](https://feeny.ai/job/senior-designer-motion-strava-strava-gsd1p9b263yw) — Strava, NY - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-strava-san-francisco-c0zmc3qh3yw6) — San Francisco, CA - [Senior Product Manager, Subscription](https://feeny.ai/job/senior-product-manager-subscription-strava-san-francisco-dwz8n3bch1fp) — San Francisco, CA - [Accounts Payable Specialist, Finance](https://feeny.ai/job/accounts-payable-specialist-finance-strava-dublin-z4cs7cb92pw3) — Dublin, Ireland - [Senior IT Engineer](https://feeny.ai/job/senior-it-engineer-strava-san-francisco-h87zy9rtz09d) — San Francisco, CA - [Engineering Manager, Privacy & Identity](https://feeny.ai/job/engineering-manager-privacy-identity-strava-san-francisco-grntv0jxpqrm) — San Francisco, CA - [Senior Server Engineer, Data Products](https://feeny.ai/job/senior-server-engineer-data-products-strava-san-francisco-yd26t1s7kat6) — San Francisco, CA