---
title: 'Trust & Safety Specialist at Neighbor'
canonical: 'https://feeny.ai/job/trust-safety-specialist-neighbor-lehi-bmbepwf4brsf'
type: 'job'
last_seen: '2026-09-07'
---

# Trust & Safety Specialist at Neighbor

- **Company:** Neighbor
- **Location:** Lehi, UT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/neighbor/c134acae-0b8d-4197-886c-5e9d4ff53a17

## Job description

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

We are looking for phenomenal individuals to help to solve our Neighbors’ biggest challenges. As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast, scale quickly, and create extraordinary support experiences for our users. The ideal candidate for this role is a hands-on professional, a strategic thinker, and possesses a passion for building customer-centric organizations.

Primary Responsibilities

- Resolve inbound customer care issues via online chat, email, and phone
- Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
- Research and develop applicable processes for handling issues related to the storage marketplace
- Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.
- Improve existing self-help resources by writing online support articles and through creating new customer success materials

## Qualifications

- 1 year of direct customer service or customer resolution experience
- Ability to work without significant oversight in a fast-changing environment
- Self-starter, detail-oriented, and analytical
- Personable, professional, and able to talk to customers in a concise, Neighborly manner
- Extremely proficient in English writing
- Experience in peer-to-peer marketplace is a plus

## Benefits

- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7

## About Neighbor

## Company Overview
- **One-liner**: Neighbor operates the largest peer-to-peer marketplace in the United States for storage and parking, connecting people with unused space to those who need affordable storage.
- **Entity Type**: Private (Series A/B stage; $67.3M+ total funding)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2017
- **Founders**: Preston Alder, Colton Gardner, Joseph Woodbury

## Core Business
- Primary industry: Technology, Information and Internet (Marketplace)
- Target customers: B2C (individuals seeking storage or renting out space) and B2B (businesses monetizing underutilized real estate)
- Mission or purpose statement: Create the largest passive income marketplace by making storage 50% cheaper for renters and turning unused space into reliable income for hosts.

## Products & Services
- **Neighbor Marketplace**: A web and mobile platform where hosts list garages, driveways, basements, lots, and RV parking for monthly rent, and renters find, compare, and book storage spaces in minutes. Type: Two-sided marketplace (SaaS-enabled).
- **Host Guarantee & Protection**: Hosts are backed by up to $1M in liability coverage, with optional Property Protection Plans for renters. Type: Service/Insurance feature.
- **Business Solutions**: Turnkey platform for multifamily properties, small businesses, and storage facilities to monetize vacant space. Type: B2B service.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $67.3M (reported by LinkedIn); other sources cite $75M from top-tier investors.
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Fifth Wall, Pelion Venture Partners, and the CEOs of Uber, StockX, and DoorDash as individual investors.
- **Growth Signals**: 254 employees (+35.1% YoY); active listings in all 50 U.S. states; monthly headcount growth of +5.9%; 6 active job postings with +50% YoY growth in openings.

## Competitive Advantages
- **Network effects**: Largest hyper-local storage marketplace in the U.S. with nationwide coverage — the more hosts and renters join, the more valuable the platform becomes.
- **Price advantage**: Renters save up to 50% compared to traditional self-storage, making the value proposition extremely compelling.
- **Low-friction for hosts**: Hosts spend an average of just 16 minutes per month managing their space, enabling true passive income.
- **Strong brand and trust infrastructure**: ID-verified hosts, thousands of 5-star reviews, and up to $1M in liability coverage reduce friction in peer-to-peer transactions.

## Strategic Focus
- Continue expanding nationwide marketplace density and inventory across all 50 states.
- Grow B2B adoption with multifamily properties and small businesses to unlock institutional supply.
- Scale the host and renter base through partnerships and brand marketing to disrupt the $500B storage industry.

## Why Work Here
- **Culture**: High-transparency, low-ego environment that attracts and invests in "top 1% talent" pursuing hard challenges.
- **Location**: On-site roles in Lehi, Utah (HQ) with a modern office featuring a 24/7 on-site gym and showers.
- **Compensation & benefits**: Competitive stock options, medical/dental/vision insurance, accident & disability insurance, 401(k) plan, generous PTO & holidays, and parental leave.
- **Team & growth**: Fast-growing company (+35% headcount YoY) with roles across Engineering, Data, Marketing, Sales, Product, and Trust & Safety — offering significant career growth potential in a scaling organization.
- **Employee ratings**: 4.4/5.0 on employer review sites, with strong marks for Work-Life (4.2), Culture (4.2), and Career (4.4).

## Sources
1. [neighbor.com - Company overview](https://www.neighbor.com/?stream=top)
2. [neighbor.com - Careers page](https://www.neighbor.com/careers)
3. [jobs.lever.co - Neighbor job listings](https://jobs.lever.co/neighbor)
4. [linkedin.com - Neighbor company page](https://www.linkedin.com/company/neighbor)
5. [indeed.com - Neighbor careers and salaries](https://www.indeed.com/cmp/Neighbor-9)

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