---
title: 'Udemy-Regional Director, Customer Success at Coursera Sourcing'
canonical: 'https://feeny.ai/job/udemy-regional-director-customer-success-coursera-sourcing-brazil-mexico-w2zqw6vherhd'
type: 'job'
last_seen: '2026-10-15'
---

# Udemy-Regional Director, Customer Success at Coursera Sourcing

- **Company:** Coursera Sourcing
- **Location:** Brazil / Mexico
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/sourcingcour/jobs/6214970004

## Job description

## About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/).

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

## About the role

We're looking for a Regional Director, Customer Success to lead a team of Customer Success Managers (CSMs) who drive adoption, retention, and growth across our Latin America customer base. Developing, enabling, and leading with one team mentality are key aspects of the role as we bring Coursera + Udemy CSMs together. You'll partner cross-functionally with Sales, Renewals, Channel Partners, Product, Marketing, and Support teams to ensure customers realize measurable value and become long-term advocates.

The job requires fluency in English, Spanish and Portuguese.

## About your skills

Trilingual Executive Communication (English, Spanish, Portuguese) The ability to present, negotiate, and build trust seamlessly with executive sponsors across LATAM and global stakeholders in all three required languages.

Strategic Team Integration & Leadership The expertise to merge distinct CS organizations into a unified, high-performing team while actively coaching CSMs, building career paths, and fostering a "one team" culture.

Data-Driven Portfolio & Retention Strategy Proficiency using CS analytics and platforms (e.g., Gainsight, Salesforce) to monitor account health, mitigate risk, and systematically drive regional retention and expansion targets.

Cross-Functional Executive Alignment Skill in partnering across Sales, Product, Renewals, and Support to resolve account escalations, influence product roadmaps, and ensure smooth customer lifecycle transitions.

## What you’ll be doing

Customer Success Strategy & Execution

- Own regional goals for customer retention, expansion, product adoption, and health
- Develop and implement proactive CS strategies to improve customer value, executive engagement, and multithreading across the customer journey
- Use data to identify trends, risks, and opportunities across your portfolio. Drive continuous improvement in AI agents, tooling, processes, and team enablement resources

## Team Leadership & Development

- Foster a high-performance, inclusive (one team mindset) team culture grounded in accountability and customer obsession
- Set clear goals and provide professional development plans for each team member
- Identify and develop future leaders within the team; support career pathing and internal mobility

Customer & Stakeholder Engagement

- Build relationships with key customer stakeholders and executive sponsors
- Serve as an escalation point for at-risk or strategic accounts, partnering with cross-functional teams to drive resolution
- Represent the voice of the customer internally, feeding insights to Product, Marketing, and Sales

Cross-Functional Partnership

- Partner with Renewal and Sales leadership on renewal forecasting, expansion motions, and customer handoffs. Proactively drive action plans for successful renewal and expansion
- Work with Product and Engineering to surface customer feedback and influence roadmap priorities
- Collaborate with Support and Enablement to ensure a seamless end-to-end customer experience

## What you’ll have

- Business Fluency in English, Spanish and Portuguese
- 6+ years in Customer Success, Account Management, or related customer-facing roles, with 2+ years directly managing a team of CSMs or similar
- Proven track record of hitting or exceeding retention/expansion targets
- Experience coaching individual contributors and helping them grow in their careers
- Strong analytical skills; comfortable working with CRM/CS platforms (e.g., Salesforce, Gainsight, or similar) and reporting on team performance
- Excellent communication skills, with experience presenting to senior stakeholders and executives
- Demonstrated ability to manage through ambiguity and drive process where none exists

For more information about how Coursera collects and uses your personal information, please see our [Coursera + Udemy Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.pdf).

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7)

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at recruiting@coursera.org.

## About Coursera Sourcing

## Company Overview
- **One-liner**: Coursera is an online learning platform that partners with leading universities and industry organizations to offer courses, Specializations, Professional Certificates, and degrees, and has recently combined with Udemy to create one of the world’s most comprehensive skills development platforms.
- **Entity Type**: Public Benefit Corporation (B Corp) – publicly traded (NYSE: COUR)
- **Headquarters**: Bay Area, California, USA (inferred from job zone definitions) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour)
- **Founded**: 2012 [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Founders**: Andrew Ng and Daphne Koller [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)

## Core Business
- **Primary industry**: EdTech / Online Learning
- **Target customers**: B2B (institutions, corporations, governments), B2C (individual learners), and Enterprise (workforce upskilling) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Mission**: “to provide universal access to world-class learning” [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)

## Products & Services
- **Courses & Specializations**: Individual and series of courses from top universities and industry partners.
- **Professional Certificates**: Career-focused certificate programs.
- **Degrees**: Online degree programs from accredited universities.
- **AI-Powered Features**: Personalized guide, Role Play (conversational practice), Course Builder, and Skills Tracks for role-based learning [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Coursera for Business / Government**: Enterprise solutions for workforce and citizen upskilling, including dedicated roles like Senior Product Marketing Manager for Government [jobera.com](https://jobera.com/employer/sourcingcour/)
- **Combined Udemy Platform**: Post-merger, the expanded catalog and scale of combined content offerings [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004)

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded, market cap can be looked up separately).
- **Key Metric**: Over 11 active open positions as of May 2026, indicating growth and active hiring [jobera.com](https://jobera.com/employer/sourcingcour/)
- **Notable Investors/Partners**: Partnerships with “leading university and industry partners” (specific names not listed in provided sources) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Growth Signals**: Merger with Udemy to form a combined skills development platform; extensive hiring in data science, product, engineering, and go-to-market roles; emphasis on AI-powered innovation (GenAI, LLM fine-tuning, RAG) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)

## Competitive Advantages
- **University & Industry Partnerships**: Access to content from top institutions (e.g., Stanford, Yale, Google, IBM) not exclusive but deep.
- **AI-First Platform**: Built-in AI tools (personalized guide, Role Play, Course Builder) differentiate from traditional LMS and other MOOC providers [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Scale After Udemy Merger**: Combined content library and global reach create one of the largest lifelong learning ecosystems [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004)
- **Public Benefit & B Corp Status**: Legally committed to social impact alongside shareholder returns, an attractive differentiator for mission-driven talent [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)

## Strategic Focus
- **AI-Powered Innovation**: Accelerating the use of generative AI to personalize learning, automate content creation, and improve learner outcomes [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Post-Merger Integration**: Combining Coursera and Udemy to maximize catalog breadth, remove redundancies, and cross-sell to new segments [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004)
- **Enterprise & Government Expansion**: Growing upskilling and reskilling solutions for corporate and public-sector clients (e.g., dedicated roles for Coursera for Government) [jobera.com](https://jobera.com/employer/sourcingcour/)
- **Data-Driven Product Development**: Heavy investment in analytics, experimentation, and data infrastructure to improve discovery and engagement [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004)

## Why Work Here
- **Culture**: “Customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.” Emphasis on ownership, data-driven decision-making, and continuous learning [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)
- **Work Model**: Globally distributed team with intentional in-person gatherings for collaboration; virtual onboarding and hiring. Some roles listed as on-site (100%) on jobera, but the overall tone is remote-friendly with location-specific pay zones [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004) [jobera.com](https://jobera.com/employer/sourcingcour/)
- **Compensation & Perks**: Competitive zone-based pay (e.g., Staff Analytics Engineer: $156k–$235k USD depending on location), bonus, RSU equity, comprehensive health benefits, and global perks. For Canadian roles, CAD ranges are also published (e.g., Senior Data Scientist: $137.6k–$172k CAD) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004) [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004)
- **Engineering Culture**: Modern data stack (Airflow, dbt, Databricks, Sigma, AI tools like Claude/Gemini); strong mentorship and leadership opportunities; focus on data governance, architecture, and self-serve analytics [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004)

## Sources
1. [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour) – Coursera Sourcing career page (Greenhouse)
2. [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6034872004) – Staff Analytics Engineer job description
3. [greenhouse.io](https://job-boards.greenhouse.io/sourcingcour/jobs/6014550004) – Senior Data Scientist job description
4. [jobera.com](https://jobera.com/employer/sourcingcour/) – Jobera summary of Coursera Sourcing jobs
5. [coursera.org](https://www.coursera.org/) – Coursera homepage

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