--- title: 'UltraLuxe Destination Expert at Kensington' canonical: 'https://feeny.ai/job/ultraluxe-destination-expert-kensington-canada-3fj547qzmmd0' type: 'job' last_seen: '2026-10-14' --- # UltraLuxe Destination Expert at Kensington - **Company:** Kensington - **Location:** Canada - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/kensingtontours/jobs/5258749007 ## Job description Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit [kensingtontours.com](http://kensingtontours.com/). ## About the Role As an UltraLuxe Destination Expert, you will be responsible for the planning, selling, and execution of highly customized, complex journeys for discerning Ultra High Net Worth Individuals (UHNWIs) and luxury travellers. You will act as a trusted travel advisor, using your destination expertise and knowledge of the luxury travel landscape to create exceptional, highly personalized itineraries. From the initial conversation through the completion of the journey, you will own the client relationship and every detail of the planning process, working closely with our global network of luxury partners and DMCs to bring each journey to life. This is a high-touch, fast-paced role that requires exceptional attention to detail, responsiveness, commercial acumen, and the ability to anticipate the needs of sophisticated travellers. Please note this position requires after-hours support for UltraLuxe clients when needed. ## Key Responsibilities - Building strong, long-term relationships with UltraLuxe clients and luxury travel partners - Consistently delivering highly personalized, seamless journeys - Growing a strong portfolio of UltraLuxe business through new and repeat clients - Developing deep expertise within your assigned destinations and the broader luxury travel landscape - Becoming a trusted resource for clients, advisors, and internal teams - Identifying opportunities to elevate the client experience and continuously improving how we deliver UltraLuxe travel ## Qualifications Who You Are: - A Luxury Travel Expert – You have extensive first hand travel experience and a deep understanding of luxury travel, ideally having lived, worked, or travelled extensively within your area of expertise. You understand what distinguishes a truly exceptional experience from a luxury product that simply checks the boxes. - A Trusted Advisor – You know how to build credibility quickly with discerning clients, understand their preferences and motivations, and confidently guide them toward the right travel experiences. - A Bespoke Trip Designer – You thrive on creating highly customized, complex itineraries. You are energized by the details and enjoy finding the right combination of destinations, properties, experiences, and partners to create something truly personal. - A Strong Communicator & Storyteller – You can translate your destination knowledge into compelling recommendations and inspire clients through thoughtful conversations and polished written communication. - A Commercially Driven Professional – You understand how to turn opportunities into sales while maintaining the consultative, relationship-driven approach expected of an UltraLuxe advisor. You are comfortable managing the full sales cycle, from initial inquiry through to close and post-sale relationship building. - Highly Responsive & Detail-Oriented – You understand that UltraLuxe clients expect speed, precision, and proactive service. You anticipate needs, stay ahead of details, and take ownership of resolving issues quickly and effectively. - A Relationship Builder – You enjoy developing strong relationships with clients, luxury travel advisors, hotels, DMCs, and other specialty partners. You understand the importance of building a strong network and leveraging it to deliver exceptional journeys. - A Collaborative Team Player – You work closely with colleagues and partners, sharing knowledge and supporting the team while maintaining a high degree of individual ownership over your clients. - A Curious Learner – You are constantly looking for what is new and exceptional in the luxury travel space and enjoy continually expanding your destination and product knowledge. ## Qualifications - Proven experience in luxury or high-end travel, preferably working with UHNW or highly discerning clientele - Strong destination knowledge and extensive firsthand travel experience - Proven success in consultative sales and relationship management - Demonstrated ability to design and sell highly customized, complex FIT itineraries - Experience managing the full client journey from initial consultation through trip completion - Strong understanding of luxury hotels, DMCs, private experiences, and specialty suppliers - Exceptional attention to detail and organizational skills - Ability to manage multiple complex itineraries and priorities in a fast-paced environment - Strong written and verbal communication skills - Ability to build trust and establish credibility with discerning clients and luxury travel partners - Proven ability to problem-solve independently and remain composed under pressure - Strong commercial mindset with a track record of achieving sales results - Willingness and ability to provide after-hours client support when required - Ability to work collaboratively while taking full ownership of individual client relationships Cultural Fit: - Entrepreneurial and commercially minded - Client-first and service-oriented - Comfortable working in a fast-paced, constantly evolving environment - Highly accountable with a strong sense of ownership - Collaborative and team-oriented - Adaptable, resourceful, and solutions-focused - Comfortable working through ambiguity and changing priorities - Committed to building trust and strong relationships with both clients and colleagues ## Preferred Regional Expertise We are particularly interested in candidates with expertise in: - North America - Africa & Middle East - Latin America - Asia - Europe North (Scandinavia) Candidates with expertise in other key UltraLuxe destinations will also be considered. #LI-Remote The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted. ## About Kensington ## Company Overview - **One-liner**: Kensington delivers the world’s most personal, private-guided luxury travel experiences across more than 120 countries, designing tailor-made journeys for discerning clients. - **Entity Type**: Private (Privately Held) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: Year not publicly available - **Founders**: Names not publicly available ## Core Business - **Primary industry**: Luxury Travel Arrangements / Custom Tour Operations - **Target customers**: B2C (high-net-worth individuals and luxury travelers seeking personalized, private-guided experiences) - **Mission or purpose statement**: To bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure they enjoy the authentic best of their destination — creating a unique journey rich in memories that last a lifetime. ## Products & Services - **Private Guided Tours (Kensington Tours)**: Custom, private-guided itineraries in over 100 countries, crafted by destination experts with deep in-country knowledge. - **Kensington Cruises**: Curated cruise experiences with private guides and personalized shore excursions. - **Kensington Yachts**: Luxury yacht charters with bespoke itineraries. - **Kensington Villas**: High-end villa rentals with concierge-level service. - **Kensington Expeditions**: Adventure-focused private expeditions to remote destinations. - **Kensington Corporate**: Tailored corporate travel and incentive programs. - **Kensington Jets**: Private jet travel arrangements. - **Kensington Air**: Air travel booking and logistics services. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metric**: Annual Revenue of **$27.0M** (latest available data) - **Notable Investors/Partners**: Not publicly disclosed. The company operates under the TripArc umbrella (a travel technology and services group). - **Growth Signals**: - Headcount of **541 employees** (+22.3% year-over-year, adding 132 people) - LinkedIn followers: **32,980** (up 27.6% year-over-year) - Operates in **13 countries** (including Canada, US, UK, Ireland, Egypt, Kenya, Saudi Arabia, Mexico, Spain, New Zealand) - Named one of “The Best Adventure Travel Companies on Earth” by National Geographic Adventure Magazine - Received “World’s Best Awards” from Travel + Leisure Magazine (2011, 2015) ## Competitive Advantages - **Deep local expertise**: Employs destination experts with genuine in-country knowledge, not generic travel agents. - **Private-guided model**: Every journey is private and guided by local experts — a premium differentiator vs. group tour operators. - **Global scale with personal touch**: Operates in 120+ countries while maintaining a highly personalized, one-client-at-a-time approach. - **24/7 on-trip support**: Unbeatable around-the-clock support for travelers in any time zone. - **Multi-brand portfolio**: Offers tours, cruises, yachts, villas, expeditions, corporate travel, and private jets — a comprehensive luxury travel ecosystem. ## Strategic Focus - **Technology & data-driven personalization**: Actively hiring for BI Developer, Senior BI Developer (Executive Analytics & Fabric Platform), Manager of Business Insights, and Analyst roles — signaling a push toward data-driven product and customer experience. - **Commercial expansion**: Hiring a VP of Travel Product & Commercial Strategy, Directors of Sales, and Cruise Experts — indicating growth in sales channels and product lines. - **Digital platform investment**: Senior Director of Website & Digital Platforms on the leadership team; hiring a Director of CX Optimization & Experimentation. - **Cybersecurity**: Hiring a Director of Cybersecurity, suggesting scaling of digital infrastructure. ## Why Work Here - **Culture & values**: Emphasizes five core values: *We Earn Trust*, *We Fail/Learn Fast*, *We Deal in Facts*, *We Are a Team*, and *We Take Ownership*. Highly collaborative, data-driven, and accountability-focused environment. - **Diversity & inclusion**: **67% of leadership positions held by women**; **35 nationalities** represented on the team. - **Flexibility**: Offers a **remote work program** and opportunities to work remotely when necessary (though primary HQ is Toronto office-based). - **Travel perks**: Top performers receive **familiarization trips**; shared love of exploration is a core part of the culture. - **Wellness & benefits**: Extended health coverage including employee assistance and wellness offerings; lunch-hour yoga classes; regular learning sessions. - **Compensation**: Industry-leading salaries, **RRSP matching program**, referral bonuses, and recognition rewards. - **Community impact**: Active volunteer program (Kensington Cares) — supports local charities and global causes. - **Growth & training**: Committed to career advancement with ongoing training and development opportunities. - **Team composition**: 1,430 total years of travel industry experience among staff; strong talent pipeline from companies like Travel Edge, Flight Centre, Navigatr, and G Adventures. ## Sources 1. [kensingtontours.com](https://www.kensingtontours.com/careers) 2. [linkedin.com](https://www.linkedin.com/company/kensington-tours) 3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/kensingtontours/jobs/5047598007) 4. [cbinsights.com](https://www.cbinsights.com/company/kensington-tours) 5. [builtin.com](https://builtin.com/company/kensington-tours) ## Other roles at Kensington - [Destination Expert - North America](https://feeny.ai/job/destination-expert-north-america-kensington-canada-arsvyjah5qh5) — Canada - [Intern - Sales Strategy & Analytics](https://feeny.ai/job/intern-sales-strategy-analytics-kensington-toronto-1x8pj8m6g5c1) — Toronto, Canada - [Intern - Sales Support](https://feeny.ai/job/intern-sales-support-kensington-toronto-wka6g9w8mp6b) — Toronto, Canada - [Private Client Manager](https://feeny.ai/job/private-client-manager-kensington-united-states-nyvrjs8a322h) — United States - [Director, Integrated Marketing](https://feeny.ai/job/director-integrated-marketing-kensington-toronto-z8yv626xcmd3) — Toronto, Canada - [Director, Sales – Outside Sales, Midwest](https://feeny.ai/job/director-sales-outside-sales-midwest-kensington-columbus-7yg7yyf5bsfy) — Columbus, OH - [UltraLuxe Destination Expert](https://feeny.ai/job/ultraluxe-destination-expert-kensington-united-states-mfzpnepqgdkf) — United States - [Private Client Manager](https://feeny.ai/job/private-client-manager-kensington-canada-t5h4q8ykbbt3) — Canada - [Talent Acquisition Specialist (Tech & Corp Recruitment)](https://feeny.ai/job/talent-acquisition-specialist-tech-corp-recruitment-kensington-toronto-rjmtrt80gh1m) — Toronto, Canada - [Marketing Insights & Reporting Analyst](https://feeny.ai/job/marketing-insights-reporting-analyst-kensington-toronto-9tndw8dybamm) — Toronto, Canada