---
title: 'Underwriting & Servicing Operations Manager - Cards at Mercury'
canonical: 'https://feeny.ai/job/underwriting-servicing-operations-manager-cards-mercury-san-francisco-ca-new-7ndt84scet3q'
type: 'job'
last_seen: '2026-09-06'
---

# Underwriting & Servicing Operations Manager - Cards at Mercury

- **Company:** Mercury
- **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- **Compensation:** $147k–$204k
- **Work type:** remote
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6008667004

## Job description

Mercury is hiring an Underwriting & Servicing Operations Manager to scale the operational layer across our credit card products. This role sits at the intersection of underwriting, portfolio management, and collections - bringing structure, clear metrics, and disciplined management to operations that are already running well but growing fast.

As Mercury's credit portfolio grows, so will the scope of this function. The person in this role will be accountable for the health and performance of these operations today, and for building the management infrastructure that can support what comes next. You'll have a direct impact on growth, loss rates, customer outcomes, headcount efficiency, and our bank charter.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

## What You'll Do

Underwriting & Servicing Operations

- Own the end-to-end operational layer across our IO credit product variants, including manual workflows, document collection, credit bureau pulls, and application throughput.
- Lead a team underwriting businesses using corporate financial statements, bank accounts, bureau data, and internal data
- Bring consistency and rigor to underwriting processes across the team, reducing variance in how decisions are made and documented.
- Monitor pipeline health and manage operational bottlenecks; identify improvements that reduce manual burden and increase throughput.
- Partner with Product, Engineering, Data Science, and Legal/Compliance as the operational lead, grounding tooling investment requests in real throughput data.
- Define and own the KPI framework for underwriting operations: establish what healthy approval rates, turnaround times, and application quality look like - and drive improvement against those targets.
- Lead credit memo and approval workflows for complex underwriting intakes.
- Own post-origination portfolio monitoring across our card portfolio - including real-time alert management and proactive identification of deteriorating accounts.
- Define and track portfolio health KPIs; own escalation protocols and playbooks for common risk events (failed repayments, ACH issues, external balance changes, etc.).
- Own and improve Mercury's corporate card collections operations: monitoring and early identification of at-risk accounts, outreach strategy, escalation and intervention workflows, charge-off processes, and recovery.
- Define collections performance metrics; track and report on delinquency rates, recovery rates, and operational efficiency.

## What We're Looking For

- 8+ years of experience in credit operations, underwriting,  or servicing - ideally across more than one of these functions.
- Prior experience in a highly regulated financial services environment; direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation is a strong plus.
- Demonstrated ability to organize, instrument, and scale credit operations - bringing rigor, clear metrics, and ownership to functions that are in motion and growing.
- Strong judgment in ambiguous situations - this role requires knowing when to escalate, when to streamline, and when to hold the line on risk.
- Track record of managing and developing early-career team members.
- Comfortable working across functions - you can hold your own in conversations with Engineering, Data Science, and Legal/Compliance, and can translate between them.
- Data fluency is a requirement - comfort with SQL or similar tools to pull and interpret operational data or establish operational flows & alerting independently is preferred.
- Experience with SMB credit, fintech lending products, credit cards, or capital products is required.
- Curiosity about how AI tools can improve operational efficiency and reduce manual burden across credit workflows is a plus.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

## #LI-AR1

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000—$203,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700—$183,400 USD

Canadian employees (any location): $154,100—$192,600 CAD

## About Mercury

## Company Overview
- **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Fintech, Business Banking, Financial Operations
- **Target customers**: B2B – primarily startups and growing companies
- **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth.

## Products & Services
- **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service)
- **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service)
- **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work).
- **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC).
- **Growth Signals**: 
  - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later.
  - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative.
  - 96% of employees say Mercury is a great place to work (Great Place to Work certified).

## Competitive Advantages
- **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools.
- **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise.
- **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit.
- **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility.

## Strategic Focus
- **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance.
- **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes.
- **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada.

## Why Work Here
- **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration.
- **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada.
- **Benefits Package**:
  - Health, dental, vision insurance
  - 12+ weeks paid parental leave
  - $600 custom work-from-home equipment setup
  - Annual $1,000 learning & development budget
  - Paid 6-week sabbatical after 5 years
  - Weekly $100 food budget
  - Monthly $100 wellness budget
  - Monthly $50 cellphone reimbursement
  - Unlimited vacation (with mandatory minimum)
  - 401(k) matching up to 4% of base salary
  - Inclusive fertility and family-forming benefits (Carrot Fertility)
  - Pet-friendly offices with free lunch, snacks, and beverages
- **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work.
- **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work.

## Sources
1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles
2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote
3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings
4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page
5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount

## Other roles at Mercury

- [Senior Software Engineer - Investments](https://feeny.ai/job/senior-software-engineer-investments-mercury-san-francisco-ca-new-york-ny-4gep3atcj5a6) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Senior Product Manager - Reconciliation](https://feeny.ai/job/senior-product-manager-reconciliation-mercury-san-francisco-ca-new-york-ny-khn1yf0jd6ww) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Senior KYC Investigator - Ongoing Due Diligence](https://feeny.ai/job/senior-kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-marwje6zpscj) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-mercury-san-francisco-ca-new-york-ny-portland-or-or-a1j41kx35dxp) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [KYC Investigator - Ongoing Due Diligence](https://feeny.ai/job/kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-ny-88wf7d69w4zx) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Relationship Manager](https://feeny.ai/job/relationship-manager-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-xbpktq98c1bs) — San Francisco CA New York NY Portland OR OR Within, United States
- [Staff Data Scientist](https://feeny.ai/job/staff-data-scientist-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-0cpf536w12vs) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Senior Design Manager - Core Experiences](https://feeny.ai/job/senior-design-manager-core-experiences-mercury-san-francisco-ca-new-york-ny-8qa0hbgajb2g) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Senior Design Manager - Growth](https://feeny.ai/job/senior-design-manager-growth-mercury-san-francisco-ca-new-york-ny-portland-or-kb9tztc9ycfs) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- [Knowledge & Enablement Lead](https://feeny.ai/job/knowledge-enablement-lead-mercury-san-francisco-ca-new-york-ny-portland-or-or-94s45ygg2k3w) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States