---
title: 'Upmarket Customer Success Manager, Discover at Yotpo'
canonical: 'https://feeny.ai/job/upmarket-customer-success-manager-discover-yotpo-new-york-n71qj7360a9n'
type: 'job'
last_seen: '2026-09-04'
---

# Upmarket Customer Success Manager, Discover at Yotpo

- **Company:** Yotpo
- **Location:** New York, NY
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-04
- **Apply:** https://www.yotpo.com/careers/gid-8159437?gh_jid=8159437

## Job description

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. The ideal candidate is someone with 3–5+ years of experience across Customer Success, SEO, or Growth, with hands-on SEO expertise and a track record of driving customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value

You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.

## About Yotpo Discover

Yotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.

## What You Will Do

- Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
- Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
- Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
- Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
- Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
- Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
- Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

About You:

- 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
- Hands-on SEO background is a plus (agency or in-house strongly preferred)
- Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
- Builder mentality—thrives in early-stage environments and excited to create structure where none exists
- Strategic advisor with experience managing complex customer relationships and engaging executive audiences
- Analytical and data-driven, using insights to measure performance and demonstrate business impact.
- Exceptional communicator and storyteller with strong presentation skills

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

- 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
- 100% coverage of employee dental + vision premiums.
- Comprehensive life and disability insurance.
- Flexible Time Off (FTO) policy, sick time, and paid holidays.
- Equity in options.
- Company sponsored 401K matching.
- Pre-tax Commuter and Healthcare benefits.
- Comprehensive paid leave for new parents and Dependent Care FSA.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are now working in a hybrid capacity, going into the office 3 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on [Built In’s](https://www.builtinnyc.com/companies/best-midsize-places-to-work-nyc-2021) Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $105,000-130,000

In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments. #LI-Hybrid

## About Yotpo

## Company Overview
- **One-liner**: Yotpo is an eCommerce retention marketing platform that helps brands build trust and loyalty through AI-powered reviews, loyalty programs, referrals, and AI visibility tools.
- **Entity Type**: Private (Series F, last raised $230M in 2021 at a $1.4B valuation)
- **Headquarters**: New York, New York, United States
- **Founded**: 2011
- **Founders**: Tomer Tagrin and Omri Cohen

## Core Business
- **Primary industry/industries**: eCommerce marketing platform, customer retention, user-generated content, loyalty management
- **Target customers**: B2B – direct-to-consumer brands, retailers, and eCommerce merchants of all sizes (SMB to enterprise)
- **Mission or purpose statement**: “We help brands earn trust, build loyalty, and grow with confidence. Yotpo turns customer voice into proof, and everyday moments into long‑term relationships.”

## Products & Services
- **Reviews & UGC**: AI-driven review collection, display, and moderation; includes smart review prompts, multi-language support, and AI summaries of common themes.
- **Loyalty & Referrals**: Points-based and tiered loyalty programs, referral campaigns, and rewards to drive repeat purchases and advocacy.
- **AI Visibility (Yotpo Discover)**: Helps brands control how their products appear in AI engines (ChatGPT, Gemini, etc.) by optimizing on-site and off-site signals, tracking AI rankings, and surfacing recommendations.
- **SMS & Email Marketing**: Tools for sending personalized messages, milestone celebrations, and urgency campaigns integrated with the loyalty and reviews data.

## Market Standing
- **Valuation**: $1.4 billion (March 2021, Series F) per Forbes; no recent public valuation update.
- **Key Metric**: Annual revenue of approximately $100M (LinkedIn estimate as of 2025); total funding reported as $406M (Forbes) or $451M (LinkedIn) – conflicting reports.
- **Notable Investors/Partners**: Bessemer Venture Partners (led Series F), Blumberg Capital, Marker, Access Industries. 180+ integrations with platforms like Shopify, Salesforce, Klaviyo, and Adobe Commerce.
- **Growth Signals**: Named to Forbes Cloud 100 (2023); powers tens of thousands of brands globally; expanded to 6 office locations across North America, Europe, Asia-Pacific, and Israel; recently launched AI Visibility product to address AI-driven commerce trends.

## Competitive Advantages
- **Platform approach**: Integrates reviews, loyalty, referrals, and AI visibility into a single retention marketing platform, reducing the need for multiple point solutions.
- **Deep integration ecosystem**: 180+ pre-built integrations with leading eCommerce, marketing, and CRM tools.
- **AI-native capabilities**: From AI review summaries to controlling product rankings in AI engines, Yotpo positions itself as a leader for the AI era of eCommerce.
- **Proven scale**: Trusted by tens of thousands of ambitious brands including Steve Madden, Away, Rothy’s, Princess Polly, Brooklinen, and Moroccanoil.

## Strategic Focus
- **Current priorities**: Doubling down on AI-powered features (Yotpo Discover, AI summaries) to help brands maintain visibility and trust in an AI-driven shopping landscape; expanding global reach with local offices; strengthening platform integrations.
- **Direction for growth**: Becoming the central retention engine for eCommerce brands navigating the shift toward personalized, AI-influenced customer experiences.

## Why Work Here
- **Culture highlights**: Described as a “community of builders, operators, and creatives” focused on solving real problems for brands. Forbes ranked Yotpo among America’s Best Startup Employers (2021).
- **Remote/hybrid/office policy**: Global presence with offices in New York, Tel Aviv, London, Sydney, Sofia (Bulgaria), and Toronto. Roles span multiple locations; specific remote/hybrid policies vary by role and are not publicly detailed.
- **Notable perks or engineering culture**: Significant engineering presence (19% of workforce in technical roles) working on modern stacks (full-stack, backend, DevOps, platform). Recent job postings include Senior Full-Stack Engineer, DevSecOps Engineer, and Frontend Team Leader. Employee reviews on LinkedIn rate culture 3.5/5, work-life 3.5/5, compensation 3.1/5.

## Sources
1. [yotpo.com](https://www.yotpo.com/careers/) – Careers & Jobs page
2. [yotpo.com](https://www.yotpo.com/about/) – About Us page
3. [forbes.com](https://www.forbes.com/companies/yotpo/) – Forbes Company Overview & News (valuation, funding, employee count)
4. [linkedin.com](https://www.linkedin.com/company/yotpo) – LinkedIn Company Page (revenue, funding, headcount, employee breakdown, reviews)

## Other roles at Yotpo

- [Junior Security Engineer - Cloud Foundation](https://feeny.ai/job/junior-security-engineer-cloud-foundation-yotpo-sofia-h98gmzqb7pyz) — Sofia, Bulgaria
- [Upmarket Customer Success Manager, Discover](https://feeny.ai/job/upmarket-customer-success-manager-discover-yotpo-toronto-chpbfq067yp3) — Toronto, Canada
- [Junior DevOps Engineer](https://feeny.ai/job/junior-devops-engineer-yotpo-sofia-k2r37naq21tm) — Sofia, Bulgaria
- [Director of Data](https://feeny.ai/job/director-of-data-yotpo-tel-aviv-rs9yqatx67qn) — Tel Aviv, Israel
- [Marketing Manager, EMEA](https://feeny.ai/job/marketing-manager-emea-yotpo-london-yv6h4b7qp2rb) — London, United Kingdom
- [Senior Talent Acquisition Partner](https://feeny.ai/job/senior-talent-acquisition-partner-yotpo-tel-aviv-mvdjhp3v0p6j) — Tel Aviv, Israel
- [People Experience/ HR Generalist](https://feeny.ai/job/people-experience-hr-generalist-yotpo-toronto-hv2jpq4n51gy) — Toronto, Canada
- [Customer Success Manager (Ocean)](https://feeny.ai/job/customer-success-manager-ocean-yotpo-new-york-jekvb75hakhh) — New York, NY / Toronto, Canada
- [Sales Enablement Manager](https://feeny.ai/job/sales-enablement-manager-yotpo-toronto-s50fw0056dfk) — Toronto, Canada
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-yotpo-london-a2xkjm1wesc3) — London, United Kingdom