--- title: 'US Team Lead, Legal Application Managed Services at Harbor' canonical: 'https://feeny.ai/job/us-team-lead-legal-application-managed-services-harbor-united-states-8sg6jf2gsmdh' type: 'job' last_seen: '2026-09-11' --- # US Team Lead, Legal Application Managed Services at Harbor - **Company:** Harbor - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/harborglobal/jobs/5214498007 ## Job description Harbor is seeking a Team Lead to join our Legal Technology team, within Applications Management Services. The Team Lead ensures successful client engagement and consistent client satisfaction by leading team members in both production issue resolution and continual improvement tasks. The Team Lead will directly oversee a team of skilled individuals from a variety of technical and professional backgrounds. Delivering an exceptional customer experience is central to success in this role. This is a 100% remote position that can be from anywhere within the US, with the West coast being preferred. Job Duties and Responsibilities: - Offers the client technical direction by applying industry experience and best practices. - Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service. - Report to upper management on client issue status and progress. - Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support. - Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients. - Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients. - People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting. This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, overseeing team operations, etc. - Developing and coaching team members. - Identify training needs for the entire team, co-ordinating possibilities with HR. Experience, Education and Qualifications: - 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment. - 3+ years of experience in a customer-facing role. - 2+ years of people-management. - Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion. - Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence), and MS Project. - Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus and punctuality. Preferential Experience: - Working with the Intapp product suite. - Mentoring colleagues. - Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs. - Proficiency in SQL - Experience in working with the MS Azure Platform, particularly with logic apps and functions. - Experience working in Boomi. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. ## About Harbor ## Company Overview - **One-liner**: Harbor Global is a globally integrated legal technology and consulting services firm that helps law firms and corporate law departments achieve breakthrough outcomes through strategy, technology, operations, and intelligence. - **Entity Type**: Private (bootstrapped; no public funding rounds disclosed) - **Headquarters**: Chicago, Illinois, United States (primary hub; major offices also in Moncton, Manila, London, and Sydney) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry**: Legal Technology and Consulting Services - **Target customers**: B2B – leading law firms, corporations, and their in-house legal departments - **Mission**: To be a globally integrated organization where colleagues, clients, and partners can thrive, with an ambitious commitment to client success. ## Products & Services - **Legal Technology + Operations**: Advisory, implementation, and operational support for legal technology systems and workflows. - **Research + Intelligence**: Expert solutions in research, library, and information management to address complex information challenges. - **Vendor Governance + Sourcing**: Vendor management and sourcing solutions to minimize risks and optimize controls and compliance. - **Strategy + Transformation**: Combining industry insights with strategy, technology, and business consulting to help clients set and execute their direction. - **Harbor Labs**: Legal engineering solutions that help enterprises use advanced technology to accelerate the speed of business. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Over 900 industry experts globally (team of ~800–900 employees, as stated on the company website) - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Currently listing 30 open roles on Greenhouse (July 2025/2026); expansion of Data & AI Strategy leadership (Senior Director, Senior Manager); global remote-first hiring across US, Canada, UK, Australia, and Philippines. ## Competitive Advantages - **Multidisciplinary integration**: Teams are organized into specialist groups aligned with key client functions, enabling seamless collaboration across legal, technology, operations, and intelligence. - **Remote-first culture**: A significant portion of the 800+ team works from home, supported by offices and co-located workspaces – a model that attracts top talent globally. - **Deep domain expertise**: A "deep bench" of experts spanning legal technology, sourcing, research, and transformation, allowing tailored solutions for complex legal challenges. ## Strategic Focus - **Data & AI**: Recent hires for Senior Director and Senior Manager of Data & AI Strategy signal a push to embed AI and data analytics into client solutions. - **Client relationship expansion**: Emphasis on building lasting connections and fostering community within the legal industry. - **Global growth**: Continued expansion of remote teams and office hubs in key jurisdictions (US, Canada, UK, Australia, Philippines). ## Why Work Here - **Flexible work environment**: Remote-first culture with the option to work from home, co-located workspaces, or on-site with clients. Offices available in major hubs. - **Comprehensive benefits**: Medical, dental, vision, mental health support, life insurance, disability, wellness benefits, retirement savings with employer matching, flexible PTO, parental leave, and statutory holidays. - **Career development**: Training and development programs, employee assistance, and a clear interview process that may include behavioral, case-study, or technical interviews. - **Culture**: Values-driven organization focused on client success, inclusive community, resilient connections, and collaboration. Described as a place where employees can "work amongst the stars." ## Sources 1. [harborglobal.com](https://harborglobal.com/) 2. [harborglobal.com/careers/about-harbor](https://harborglobal.com/careers/about-harbor/) 3. [harborglobal.com/careers/for-applicants](https://harborglobal.com/careers/for-applicants/) 4. [job-boards.greenhouse.io/harborglobal](http://job-boards.greenhouse.io/harborglobal) 5. 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