---
title: 'User Engagement Lead at Black Canyon Consulting'
canonical: 'https://feeny.ai/job/user-engagement-lead-black-canyon-consulting-bethesda-j0r2y9akc0tw'
type: 'job'
last_seen: '2026-10-28'
---

# User Engagement Lead at Black Canyon Consulting

- **Company:** Black Canyon Consulting
- **Location:** Bethesda, MD
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/blackcanyonconsulting/jobs/8039519003

## Job description

## Overview

Black Canyon Consulting (BCC) is seeking a User Engagement Lead to National Library of Medicine (NLM) in engaging external Unified Medical Language System (UMLS) users to better understand how UMLS and related Health Data Standards are used across the broader Health IT ecosystem. Engagement activities will identify user use cases, needs, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. Findings will help NLM better understand current patterns of use and identify opportunities for improvement and modernization.

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!

## Responsibilities

- Plan and lead a sustained external UMLS user-engagement program, including outreach strategies, engagement priorities, participant recruitment, interview/listening-session plans, and supporting materials.
- Identify and engage a representative range of UMLS users and stakeholders, including users of UMLS data, terminology resources, APIs, mappings, and related Health IT standards and services.
- Conduct and facilitate interviews, listening sessions, and other structured engagements to understand user workflows, use cases, needs, pain points, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity.
- Document user use cases and feedback in a consistent, traceable manner, distinguishing observed needs, dependencies, challenges, and requested capabilities.
- Synthesize qualitative findings across engagements to identify recurring themes, patterns, differences among user communities, and potential areas for UMLS improvement or modernization.
- Coordinate with NLM staff and technical or terminology subject matter experts to prepare for specialized engagements and accurately interpret technically complex feedback.
- Maintain ongoing relationships and communications with participating UMLS users, including follow-up questions, validation of findings, and additional engagement as needed.
- Prepare engagement summaries, findings reports, briefing materials, use-case inventories, and other deliverables that communicate user perspectives clearly to NLM stakeholders.
- Track engagement activities, participants, findings, open questions, and follow-up actions while protecting participant information and maintaining appropriate documentation.
- Support development and refinement of repeatable methods, templates, and processes for continued UMLS user engagement.

Experience: Required Knowledge / Skills

- Experience planning and conducting user research, stakeholder engagement, customer discovery, interviews, listening sessions, or comparable qualitative research activities.
- Ability to engage technical and non-technical users, ask effective follow-up questions, and translate discussions into clear use cases, findings, and actionable themes.
- Experience recruiting and coordinating external participants and managing multiple engagements, schedules, follow-up activities, and deliverables.
- Strong qualitative analysis, synthesis, documentation, facilitation, and written and oral communication skills.
- Ability to understand technical data products and workflows sufficiently to investigate user dependencies, data structures, formats, functionality, and complexity.

## Preferred Knowledge / Skills

- Familiarity with UMLS, biomedical terminology, controlled vocabularies, or related Health IT data products and standards.
- Experience engaging technical user communities such as terminology users, informaticians, developers, data engineers, researchers, or health information professionals.
- Familiarity with interoperability, terminology mappings, APIs, FHIR, or other Health IT data-exchange concepts.
- Experience supporting modernization, product discovery, service improvement, or user-centered design initiatives involving complex data products.

Education

BS-level or higher education in health informatics, biomedical informatics, information science, library and information science, public health, social science, user research, communications, healthcare, or a related field, or equivalent experience.

This position is remote-eligible.

## Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

## About Black Canyon Consulting

## Company Overview
- **One-liner**: Black Canyon Consulting (BCC) is a privately held, woman-owned small business that delivers innovative program and IT management support services to federal research and development programs.
- **Entity Type**: Private (Woman-Owned Small Business, SBA-certified WOSB)
- **Headquarters**: Fairfax, Virginia, United States
- **Founded**: 2017 [bccdc.net](https://www.bccdc.net/)
- **Founders**: Manish Salhotra (Managing Director, Co-Founder) and Haley Esser (Principal / CEO) [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45) | [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)

## Core Business
- **Primary industry**: Federal IT consulting and program management support for life sciences, bioinformatics, tool development, and environmental sciences.
- **Target customers**: U.S. federal government agencies (e.g., NIH, HHS) and other R&D-focused organizations.
- **Mission/purpose**: “Integrity, Impact, Innovation” – providing agile, adaptive, customer-focused support to advance national missions. [bccdc.net](https://www.bccdc.net/)

## Products & Services
- **Program Management Support**: Strategic and tactical program oversight, administrative management, and consulting for federal R&D initiatives.
- **IT Management Support**: Custom computer programming, systems design, cloud engineering, DevOps, data engineering, AI/ML, and cybersecurity services.
- **Proprietary Technologies**: BCC leverages its own IT system tools, workflows, and a distributed network of consulting resources to deliver turn-key enterprise solutions. [bccdc.net](https://www.bccdc.net/)
- **GSA Schedule Holder**: Contract #47QTCA18D00JA, providing a streamlined procurement vehicle for federal clients. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Market Standing
- **Valuation**: Not publicly available (private company).
- **Key Metric**: Annual revenue not disclosed; total funding not applicable (bootstrapped / organic growth).
- **Notable Investors/Partners**: No external investors; key certifications include WOSB, ISO 9001:2015, ISO 20000-1:2018, ISO/IEC 27001:2022, FISMA compliance, and SOC readiness. [bccdc.net](https://www.bccdc.net/)
- **Growth Signals**: LinkedIn reports 42 employees (+75% year-over-year growth), 65 active job postings on Greenhouse, and a +50% increase in job postings monthly/quarterly. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc) | [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Competitive Advantages
- **Certified Woman-Owned Small Business (WOSB)**: Provides set-aside contracting advantages in the federal market.
- **Deep Federal R&D Focus**: Over 125 years of combined experience in supporting NIH and other research programs.
- **Compliance & Security**: Holds multiple ISO certifications and FISMA, NIST, and PCI-DSS compliance, enabling work on sensitive government systems.
- **Agile Delivery**: Proprietary workflows and IT tools allow rapid, high-value execution for complex program needs. [bccdc.net](https://www.bccdc.net/)

## Strategic Focus
- **Current priorities**: Expanding support for NIH bioinformatics, data platforms (e.g., DailyMed, RxNorm, SRA), and AI/LLM initiatives. Actively hiring for roles like AI/ML Specialist, FHIR API SME, and Platform DevEx Engineer. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
- **Growth direction**: Continuing to secure federal contracts, growing the consulting workforce, and deepening capabilities in cloud, DevOps, and data science.

## Why Work Here
- **Culture**: Emphasizes “Integrity, Impact, Innovation” with a collaborative, mission-driven environment focused on supporting national research priorities. [bccdc.net](https://www.bccdc.net/)
- **Work location**: Most roles are based in Bethesda, Maryland (NIH campus) or Fairfax, Virginia. Remote/hybrid policy not explicitly stated but likely on-site or hybrid given federal client requirements.
- **Notable perks**: Opportunity to work on high-impact federal R&D programs (e.g., NIH’s National Library of Medicine), professional growth in a rapidly expanding company (75% YoY headcount growth), and exposure to cutting-edge technologies (AI, cloud, bioinformatics). [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
- **Engineering culture**: Strong focus on software development, DevOps, data engineering, and AI/ML. Teams are organized into divisions like Software Engineering, Platform & DevOps, and Information Engineering. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Sources
1. [bccdc.net](https://www.bccdc.net/)
2. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
3. [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45)
4. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
5. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Other roles at Black Canyon Consulting

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