---
title: 'User Engagement Support Analyst at Black Canyon Consulting'
canonical: 'https://feeny.ai/job/user-engagement-support-analyst-black-canyon-consulting-bethesda-4y9yc368rke5'
type: 'job'
last_seen: '2026-10-28'
---

# User Engagement Support Analyst at Black Canyon Consulting

- **Company:** Black Canyon Consulting
- **Location:** Bethesda, MD
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/blackcanyonconsulting/jobs/8039514003

## Job description

## Overview

Black Canyon Consulting (BCC) is seeking a Scientific User Engagement Expert to support NLM external UMLS user-engagement activities designed to understand user use cases, needs, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. The position provides execution and analytical support to the User Engagement Lead and helps document how UMLS and related Health Data Standards are used across the broader Health IT ecosystem.

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!

## Responsibilities

- Support recruitment and coordination of external UMLS users and other participants, including outreach, scheduling, confirmations, and follow-up.
- Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
- Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
- Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities for improvement or modernization.
- Maintain engagement records, participant tracking, schedules, supporting materials, and other project documentation.
- Provide additional engagement and analysis support as needed under the direction of the User Engagement Lead.

Experience: Required Knowledge / Skills

- Experience supporting user research, stakeholder engagement, interviews, focus groups, listening sessions, or comparable activities.
- Strong organizational, note-taking, analytical, and written communication skills.
- Ability to coordinate multiple participants and activities and work effectively with technical user communities.

## Preferred Knowledge / Skills

- Familiarity with UMLS, biomedical terminology, Health IT data standards, or related health data products.
- Experience engaging informaticians, developers, data users, researchers, terminology professionals, or other technical communities.

Education

BS-level education in a relevant field or equivalent experience.

## Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

## About Black Canyon Consulting

## Company Overview
- **One-liner**: Black Canyon Consulting (BCC) is a privately held, woman-owned small business that delivers innovative program and IT management support services to federal research and development programs.
- **Entity Type**: Private (Woman-Owned Small Business, SBA-certified WOSB)
- **Headquarters**: Fairfax, Virginia, United States
- **Founded**: 2017 [bccdc.net](https://www.bccdc.net/)
- **Founders**: Manish Salhotra (Managing Director, Co-Founder) and Haley Esser (Principal / CEO) [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45) | [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)

## Core Business
- **Primary industry**: Federal IT consulting and program management support for life sciences, bioinformatics, tool development, and environmental sciences.
- **Target customers**: U.S. federal government agencies (e.g., NIH, HHS) and other R&D-focused organizations.
- **Mission/purpose**: “Integrity, Impact, Innovation” – providing agile, adaptive, customer-focused support to advance national missions. [bccdc.net](https://www.bccdc.net/)

## Products & Services
- **Program Management Support**: Strategic and tactical program oversight, administrative management, and consulting for federal R&D initiatives.
- **IT Management Support**: Custom computer programming, systems design, cloud engineering, DevOps, data engineering, AI/ML, and cybersecurity services.
- **Proprietary Technologies**: BCC leverages its own IT system tools, workflows, and a distributed network of consulting resources to deliver turn-key enterprise solutions. [bccdc.net](https://www.bccdc.net/)
- **GSA Schedule Holder**: Contract #47QTCA18D00JA, providing a streamlined procurement vehicle for federal clients. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Market Standing
- **Valuation**: Not publicly available (private company).
- **Key Metric**: Annual revenue not disclosed; total funding not applicable (bootstrapped / organic growth).
- **Notable Investors/Partners**: No external investors; key certifications include WOSB, ISO 9001:2015, ISO 20000-1:2018, ISO/IEC 27001:2022, FISMA compliance, and SOC readiness. [bccdc.net](https://www.bccdc.net/)
- **Growth Signals**: LinkedIn reports 42 employees (+75% year-over-year growth), 65 active job postings on Greenhouse, and a +50% increase in job postings monthly/quarterly. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc) | [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Competitive Advantages
- **Certified Woman-Owned Small Business (WOSB)**: Provides set-aside contracting advantages in the federal market.
- **Deep Federal R&D Focus**: Over 125 years of combined experience in supporting NIH and other research programs.
- **Compliance & Security**: Holds multiple ISO certifications and FISMA, NIST, and PCI-DSS compliance, enabling work on sensitive government systems.
- **Agile Delivery**: Proprietary workflows and IT tools allow rapid, high-value execution for complex program needs. [bccdc.net](https://www.bccdc.net/)

## Strategic Focus
- **Current priorities**: Expanding support for NIH bioinformatics, data platforms (e.g., DailyMed, RxNorm, SRA), and AI/LLM initiatives. Actively hiring for roles like AI/ML Specialist, FHIR API SME, and Platform DevEx Engineer. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
- **Growth direction**: Continuing to secure federal contracts, growing the consulting workforce, and deepening capabilities in cloud, DevOps, and data science.

## Why Work Here
- **Culture**: Emphasizes “Integrity, Impact, Innovation” with a collaborative, mission-driven environment focused on supporting national research priorities. [bccdc.net](https://www.bccdc.net/)
- **Work location**: Most roles are based in Bethesda, Maryland (NIH campus) or Fairfax, Virginia. Remote/hybrid policy not explicitly stated but likely on-site or hybrid given federal client requirements.
- **Notable perks**: Opportunity to work on high-impact federal R&D programs (e.g., NIH’s National Library of Medicine), professional growth in a rapidly expanding company (75% YoY headcount growth), and exposure to cutting-edge technologies (AI, cloud, bioinformatics). [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
- **Engineering culture**: Strong focus on software development, DevOps, data engineering, and AI/ML. Teams are organized into divisions like Software Engineering, Platform & DevOps, and Information Engineering. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)

## Sources
1. [bccdc.net](https://www.bccdc.net/)
2. [greenhouse.io](http://job-boards.greenhouse.io/blackcanyonconsulting)
3. [sba.gov](https://dsbs.sba.gov/search/dsp_profile.cfm?SAM_UEI=WB3LFMA4KM45)
4. [linkedin.com](https://www.linkedin.com/company/black-canyon-consulting-llc)
5. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/contractorInfo.do?contractNumber=47QTCA18D00JA&contractorName=BLACK+CANYON+CONSULTING+LLC&executeQuery=YES)

## Other roles at Black Canyon Consulting

- [User Engagement Lead](https://feeny.ai/job/user-engagement-lead-black-canyon-consulting-bethesda-j0r2y9akc0tw) — Bethesda, MD
- [Health Informatics / Terminology SME](https://feeny.ai/job/health-informatics-terminology-sme-black-canyon-consulting-bethesda-b5aqt8djsnyb) — Bethesda, MD
- [HR Administrative Specialist](https://feeny.ai/job/hr-administrative-specialist-black-canyon-consulting-bethesda-z8b2t9yxe70k) — Bethesda, MD
- [Content Pipeline Engineer](https://feeny.ai/job/content-pipeline-engineer-black-canyon-consulting-bethesda-jem9rt1z42nq) — Bethesda, MD
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- [Mid-Level C++ Developer](https://feeny.ai/job/mid-level-c-developer-black-canyon-consulting-bethesda-a8cvj9qhehx4) — Bethesda, MD
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