---
title: 'User Experience Designer: Hardware Systems at Zipline'
canonical: 'https://feeny.ai/job/user-experience-designer-hardware-systems-zipline-south-san-francisco-a6y0gfs5b1js'
type: 'job'
last_seen: '2026-11-01'
---

# User Experience Designer: Hardware Systems at Zipline 

- **Company:** Zipline 
- **Location:** South San Francisco, CA
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://www.zipline.com/open-roles/8086520003?gh_jid=8086520003

## Job description

## About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

## About You and The Role

The New Products team is seeking a User Experience Designer to research and shape how people interact with Zipline’s precision delivery system, Platform 2. This cross-disciplinary role sits at the intersection of industrial design, software, operations, and service design.

You will focus on the human experience of our hardware and the digital tools that support them. You will own the definition of design requirements for system touchpoints and champion them through all phases of development to enable the best experiences for Zipline operators and customers.

## What You'll Do

- Design end-to-end user experiences across physical and digital touchpoints, including aircraft, pods, docks, loading workflows, partner infrastructure, operator tools, and customer-facing moments.
- Translate complex system behavior into clear interaction models, user journeys, service flows, and product requirements.
- Partner with Engineers and Industrial Designers to define physical interactions, affordances, feedback, status communication, and error recovery.
- Work with Digital Product teams to ensure consistency between physical systems behavior and software interfaces.
- Conduct field research with operators, partners, customers, technicians, and internal teams to understand real-world workflows and pain points.
- Identify design opportunities across system hardware, software, service, and operations.
- Help prioritize user needs and translate them into product requirements.
- Prototype and test interaction concepts quickly, using whatever fidelity is appropriate: sketches, diagrams, click-through prototypes, physical mockups, or in-field simulations.
- Advocate for clarity, safety, usability, and human trust in autonomous delivery experiences.

## What You'll Bring

- Minimum 5+ years of experience in User Experience, Industrial Design, Service / Interaction Design, or Product Design shaping user connection to physical products, digital interfaces, and real-world workflows.
- A strong portfolio beautifully showcasing real-world results.
- Strong visual communication skills, including journey maps, diagrams, wireframes, storyboards, and prototypes.
- A practical, simplicity-seeking design sensibility and an ability to prototype physically and digitally - beautifully.
- A high degree of comfort presenting work to executive leadership and acting as the champion for product requirements and design decisions.
- Strong systems thinking and the ability to make complex technical experiences simple and usable.
- Design Research acumen: conducting in-person analysis of user behavior through interviews, field visits, focus groups and surveys
- Ability to move between abstract journey-level thinking and detailed interaction design that are easily understandable by teams who will implement them.
- Ability to work in ambiguous, fast-moving environments with evolving technical constraints.
- Entrepreneurial mindset and a humble confidence backed by real-world understanding.

What Else You Need To Know

The starting cash range for this role is $153,000 - $210,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

## About Zipline 

## Company Overview
- **One-liner**: Zipline is an American robotics company that operates the world’s largest autonomous drone delivery service, transporting medical supplies, food, and retail goods across multiple continents.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: South San Francisco, California, United States
- **Founded**: March 2014
- **Founders**: Keller Rinaudo Cliffton, Keenan Wyrobek, Ryan Oksenhorn, William Hetzler

## Core Business
- **Primary industry**: Logistics / Drone delivery
- **Target customers**: B2B (healthcare systems, governments, retailers like Walmart and Chipotle) and B2C (home delivery via the Zipline app)
- **Mission or purpose statement**: “Build the first logistics system that serves all people equally” – initially focused on saving lives by delivering blood and medicine to remote communities, now expanded to instant urban delivery.

## Products & Services
- **Platform 1 (P1)**: Long-range, rural delivery drone. Carries up to 4 lbs, roundtrip range 120+ miles, cruise speed 60 mph. Uses parachute delivery. Designed for enterprise, government, and healthcare supply chains.
- **Platform 2 (P2)**: Urban/suburban home delivery drone. Carries up to 8 lbs, service radius 10 miles (or 24 miles one way), cruise speed 70 mph. Delivers via a tether from up to 300 ft, allowing contactless drop-off. Launched in 2025 and used for food, retail, and health products.
- **Zipping Points**: Modular ground stations that allow businesses to load orders onto drones without specialized equipment.
- **FlightIQ**: Advanced onboard autonomy and perception suite for safe navigation and delivery.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 2 million commercial deliveries completed (as of January 2026) and 130 million autonomous miles flown.[wikipedia](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)
- **Notable Investors/Partners**: Not disclosed in available sources. Key partners include Walmart, Chipotle Mexican Grill, Crumbl, Blaze Pizza, Wendy’s, and many other restaurant brands. In healthcare, works with more than 5,000 hospitals and health centers.
- **Growth Signals**: Expanded into urban home delivery in 2025 (P2) with service in Pea Ridge, Arkansas and 20+ communities in Dallas-Fort Worth. Obtained FAA authorization for beyond visual line of sight operations. Reports 56% decrease in maternal mortality and 66% decrease in missed malaria treatments in served regions.[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)

## Competitive Advantages
- **Autonomous drone fleet**: One of the world’s largest commercial deployments of autonomous robots, with custom software running on Nvidia chips.
- **FAA approval**: All operations and aircraft are FAA-approved, including pioneering use of Unmanned Aircraft System Traffic Management (UTM).
- **Quieter than road vehicles**: Drones hover high and descend on a tether, generating noise lower than common neighborhood sounds.
- **Extensive testing**: One of the largest aviation testing campaigns, with operations in rain, wind, and storms.
- **Integrated logistics platform**: Beyond drones, Zipline provides warehousing, inventory management, cold chain storage, and fulfillment software.

## Strategic Focus
- Scaling the Platform 2 urban delivery network across the U.S., particularly through partnerships with major retailers and restaurants.
- Deepening healthcare impact by expanding into new countries and product categories (prescriptions, groceries, convenience items).
- Continuing to reduce delivery times and environmental footprint (0 emissions per delivery, compared to automotive delivery).

## Why Work Here
- **Culture values**: Ownership & Accountability, Direct Feedback & Communication, Continuous Improvement, Customer Obsession, Servant Leadership (as stated on careers page). Emphasis on “Make it matter” and mission-driven work.[careers](https://www.zipline.com/careers)
- **Work environment**: Headquartered in South San Francisco with hardware and software teams. The company assembles its drones in America. Likely on-site given the hardware focus; remote/hybrid policy not explicitly stated.
- **Impact**: Opportunity to work on life-saving technology (60,000+ lives saved) and shape the future of instant logistics.
- **Engineering culture**: Build and iterate on autonomous systems, airspace deconfliction, and large-scale robotics deployments.

## Sources
1. [Zipline Careers](https://www.zipline.com/careers)
2. [Zipline Homepage](https://www.zipline.com/)
3. [About Zipline](https://www.zipline.com/about)
4. [Zipline Fact Sheet](https://www.zipline.com/about/zipline-fact-sheet)
5. [Wikipedia - Zipline](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))
6. [Greenhouse Careers Page](https://job-boards.greenhouse.io/flyzipline)

## Other roles at Zipline 

- [Director of Country Operations](https://feeny.ai/job/director-of-country-operations-zipline-kigali-1c6qm3vrrfgv) — Kigali, Rwanda
- [Director of Aviation Maintenance Operations, East](https://feeny.ai/job/director-of-aviation-maintenance-operations-east-zipline-atlanta-5xrrmzq9p9ec) — Atlanta, GA / Florida / Tampa, FL
- [Maintenance Manager](https://feeny.ai/job/maintenance-manager-zipline-atlanta-q78bd1k2sebe) — Atlanta, GA / Tampa, FL
- [Partner Success Manager](https://feeny.ai/job/partner-success-manager-zipline-tampa-cz7yb083vt77) — Tampa, FL
- [Automation Engineer, Production Equipment](https://feeny.ai/job/automation-engineer-production-equipment-zipline-south-san-francisco-hw3fx6kvshzj) — South San Francisco, CA
- [Controls Engineer, Production Equipment](https://feeny.ai/job/controls-engineer-production-equipment-zipline-south-san-francisco-7pc8chtmv6bq) — South San Francisco, CA
- [Mechatronics Engineer, Production Equipment](https://feeny.ai/job/mechatronics-engineer-production-equipment-zipline-south-san-francisco-7veeftz6cnm2) — South San Francisco, CA
- [Lead Mechanical Engineer, Production Equipment](https://feeny.ai/job/lead-mechanical-engineer-production-equipment-zipline-south-san-francisco-0nn93ycn58qn) — South San Francisco, CA
- [Mechanical Engineer, Production Equipment](https://feeny.ai/job/mechanical-engineer-production-equipment-zipline-south-san-francisco-xzkhbtxc974c) — South San Francisco, CA
- [Production Equipment & Tooling Engineer](https://feeny.ai/job/production-equipment-tooling-engineer-zipline-south-san-francisco-2kqsqq5e1tg2) — South San Francisco, CA