---
title: 'User Experience Researcher III at Fanatics Betting & Gaming'
canonical: 'https://feeny.ai/job/user-experience-researcher-iii-fanatics-betting-gaming-new-york-ny-y7xm18gsjfas'
type: 'job'
last_seen: '2026-09-21'
---

# User Experience Researcher III at Fanatics Betting & Gaming

- **Company:** Fanatics Betting & Gaming
- **Location:** New York NY, United States
- **Compensation:** $117k–$170k
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-21
- **Apply:** https://job-boards.greenhouse.io/fanaticsfbg/jobs/4409262009

## Job description

## About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

## About the Fan Ecosystem Team

The Fan Ecosystem team sits across the Fanatics Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. The Fanatics App is becoming the daily home for sports fans - the place they buy, bet, collect, and play from one connected surface.  We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.

## About the Role

We’re looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you’ll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You’ll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics’ customer experience.

## What You’ll Do

- Support the Sr. Manager of UX Research in the daily operations of the UXR program.
- Collaborate with Product, Design, Engineering, and Commercial Teams to develop research plans that align with the product roadmap.
- Manage research intake requests from stakeholders, creating structured research plans that drive alignment and reduce inefficiencies.
- Plan and execute evaluative research for new and existing features.
- Plan and execute discovery research for the future product roadmap.
- Conduct qualitative customer interviews to generate insights that inform product and design decisions.
- Set up and manage unmoderated user tests.
- Plan, manage, and synthesize quantitative research efforts such as surveys.
- Work with researchers across different Fanatics verticals to gather holistic fan insights and connect learnings across the Fanatics organizations.
- Manage the collection of and reporting on longitudinal health metrics such as NPS and CSAT.
- Own research operations for projects, including screening and recruiting, scheduling, methodology, tooling, synthesis & analysis processes, and socializing insights.
- Ensure holistic analysis of problems by leveraging multiple primary and secondary data sources.
- Synthesize findings into clear, actionable insights and communicate them effectively to non-research audiences including leadership, product, design, engineering, marketing, and commercial teams.
- Advocate for research findings and the voice-of-the-customer in a variety of settings, across communication channels, and across stakeholders.
- Assist in other research operations work such as research participant management, data management, defining and documenting processes, selecting research tools, and standardizing methods.
- In addition to research responsibilities, you will also grow your professional research skills and expertise, work alongside experienced product and design professionals, and have opportunities to perform research in many capacities and methods.

## What We’re Looking For

- 2-4 years of experience in UX research, usability testing, or a related field.
- Strong foundational knowledge of user-centered design principles, and mixed methods research background.
- Ability to synthesize insights and communicate findings in a clear, impactful way.
- Time management skills that support reporting on customer insights quickly and regularly.
- Experience collaborating with cross-functional teams in a fast-paced product development environment.
- Familiarity with research tools such as unmoderated interviewing tools, survey software, transcript apps, and video editing.
- Experience integrating AI into your everyday research work, from research planning, to synthesis and reporting.
- A business-curious researcher who can apply data toward product decisions and revenue creation.
- Good communication skills (written and spoken), and a comfort level with sharing research results to stakeholders.
- Strong organizational skills with the ability to manage multiple research projects simultaneously.
- Proven collaboration skills and comfort with building connections throughout an organization.

Bonus Points

- Experience with quantitative research methods, strong survey design skills, and data analysis skills.
- Background in human-computer interaction (HCI) or user experience design.
- Experience working within an agile product development environment.
- Embracing ambiguity as an opportunity to make a big difference on an exceptional team of talented people!
- Fearlessness about change, innovation, and meeting new challenges.

Why Join Us?

- Be part of a growing research team that values collaboration, curiosity, and impact.
- Work on products that shape fan experiences and engagement at scale.
- Influence product decisions through meaningful, user-driven insights.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range $117,000—$170,000 USD

By submitting your application, you agree to our terms of service and acknowledge you have read our [Candidate Privacy Policy.](https://static1.squarespace.com/static/5ff494b9931735466ce28d5b/t/69de53bde2c02c25e9c38758/1776178110037/Candidate+Privacy+Policy+April+2026.pdf)

## About Fanatics Betting & Gaming

## Company Overview
- **One-liner**: Fanatics Betting & Gaming is the online and retail sports betting and iGaming subsidiary of Fanatics, building a real-money wagering platform that integrates with the broader Fanatics ecosystem of commerce and collectibles.
- **Entity Type**: Private (subsidiary of Fanatics Inc., which is also private)
- **Headquarters**: New York, New York, USA
- **Founded**: 2021
- **Founders**: Michael Rubin (Founder & CEO of Fanatics)

## Core Business
- **Primary industry**: Online Sports Betting & iGaming (Real-Money Wagering)
- **Target customers**: B2C — sports fans and bettors in the United States
- **Mission or purpose statement**: "Relentlessly enhancing the fan experience" by allowing sports fans to buy, collect, and bet through a unified digital platform.

## Products & Services
- **Fanatics Sportsbook**: A native iOS and Android mobile app for online sports betting, available in 23 states and Washington D.C., covering approximately 95% of the U.S. addressable online sports bettor market. Features include "Fair Play" (refunds single-player prop bets if a player is ruled out early) and "FanCash" (up to 10% cashback on every bet, win or lose, redeemable for merchandise, collectibles, and bonus bets).
- **Fanatics Casino**: An online casino platform available in Michigan, New Jersey, Pennsylvania, and West Virginia, offering slots, blackjack, roulette, live dealer games, and exclusive titles from Fanatics Game Studios (e.g., Fanatics Blackjack, Field Goal Frenzy).
- **Retail Sportsbooks**: Operates 22 retail sports betting locations, including the only sportsbook inside an NFL stadium (Northwest Stadium).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for Fanatics Betting & Gaming as a standalone entity. Fanatics Inc. was valued at $31 billion in a 2022 funding round, though more recent reports suggest a lower valuation in private markets.
- **Key Metric**: Total Funding — Fanatics Inc. has raised significant capital (over $7 billion in total) from investors; FBG is funded internally by Fanatics.
- **Notable Investors/Partners**: Fanatics Inc. investors include Silver Lake, Fidelity Management & Research, SoftBank Vision Fund, BlackRock, and the National Football League (NFL). FBG partners with over 900 sports properties, including major leagues (NFL, NBA, MLB, NHL), players associations, teams, and colleges.
- **Growth Signals**: Claims to be "the fastest growing sportsbook in America." Acquired PointsBet's U.S. business in August 2023 (final state closed April 2024), accelerating market expansion and integrating PointsBet's risk management and trading technology from Banach Technology. 75% of Sportsbook customers use FanCash monthly, with up to 10% of FanCash redeemed on Fanatics.com.

## Competitive Advantages
- **Ecosystem Integration**: Uniquely positioned as the first true sports brand to enter legal sports betting, FBG is tightly integrated with Fanatics Commerce (licensed fan gear, Lids retail stores) and Fanatics Collectibles (trading cards, memorabilia). FanCash can be used across the entire ecosystem, creating a powerful loyalty loop.
- **Massive Existing User Base**: Fanatics has a database of over 100 million global sports fans, providing a built-in acquisition channel that competitors lack.
- **Proprietary Technology**: Built natively on iOS and Android for superior user experience. Acquired Banach Technology (via PointsBet) for advanced quantitative trading and risk management models.
- **Innovative Product Features**: "Fair Play" and "FanCash" are unique differentiators that reduce bettor frustration and increase loyalty.

## Strategic Focus
- **Market Expansion**: Continuing to launch in new states as legalization expands. Recently launched Fanatics Casino web version and standalone app (March 2025).
- **Product Enhancement**: Deepening personalization through the Fanatics ecosystem, leveraging data from commerce and collectibles to offer tailored betting experiences. Investing in exclusive casino game development via Fanatics Game Studios.
- **Technology Leadership**: Building on the Banach Technology acquisition to improve trading, risk management, and in-play betting capabilities.
- **Prediction Markets**: Expanding into prediction markets as part of the broader Fanatics platform.

## Why Work Here
- **Culture**: Described as "fast-paced," "intense," and "relentless" — employees are expected to "jump in at a moment's notice to deliver the win." The company emphasizes a "By Fans, For Fans" ethos and seeks high performers who are passionate about sports and technology.
- **Remote/Hybrid Policy**: Many engineering and corporate roles are listed as "Remote (US)" on the careers page, though some roles may be office-based in New York, Denver, Leeds, or Dublin.
- **Notable Perks**: Opportunity to work at the intersection of sports, technology, and gaming. Employees get to be part of a company that owns the only sportsbook inside an NFL stadium. The company emphasizes employee welfare, wellness, and professional development.
- **Engineering Culture**: Heavy investment in native mobile development (iOS/Android), data engineering, machine learning, and trading systems. Roles include Analytics Engineer, Machine Learning Engineer, Data Platform Engineer, and Engineering Manager for Market Maker.

## Sources
1. [fanaticsinc.com](https://www.fanaticsinc.com/fanatics-betting-gaming)
2. [fanaticsinc.com](https://www.fanaticsinc.com/fanatics-sportsbook-online-experience)
3. [fanaticsinc.com](https://www.fanaticsinc.com/join-our-team)
4. [greenhouse.io](https://job-boards.greenhouse.io/fanaticsfbg)
5. [fanaticsinc.com](https://www.fanaticsinc.com/)

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