---
title: 'UX Copywriter at Zilch'
canonical: 'https://feeny.ai/job/ux-copywriter-zilch-zilch-cd46g7b79bhn'
type: 'job'
last_seen: '2026-09-06'
---

# UX Copywriter at Zilch

- **Company:** Zilch
- **Location:** Zilch, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/zilch/2ea37d02-cd4c-41d0-a232-efeb38e9f8cd

## Job description

Who we are:

We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.

We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.

Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?

About the role.

We’re looking for a UX copywriter to join our copy team and help bring the Zilch brand to life across every digital customer touchpoint.

Your primary focus will be partnering with Product Design to create clear and intuitive experiences across our app and website. Working closely with product designers, product managers and engineers, you'll contribute to creating customer journeys from discovery through to launch.

You'll also collaborate with teams across the business, including Marketing, Customer Support and Operations, providing specialist copy support wherever it's needed – from SEO content and help articles to customer communications and product launches.

This isn't just about writing functional copy. It's about creating experiences customers understand, trust and enjoy. You'll know when to keep things simple, when to inject personality and how to bring the Zilch tone of voice to life in even the smallest moments.

We're looking for a creative and tactical thinker who understands that great UX copy does more than guide users from A to B. It solves problems, removes friction and creates experiences that feel simple, human and unmistakably Zilch.

Day to day responsibilities.

- Partner with Product Design to create clear, engaging copy across the app and website, from new features to end-to-end customer journeys.
- Collaborate with product managers, designers and engineers throughout the product development process, from discovery through to launch.
- Write and optimise customer-facing content across digital touchpoints, including help articles, FAQs, SEO content and operational communications.
- Balance customer needs, business goals and regulatory requirements to create content that's clear, helpful and compliant.
- Use customer insight, data and testing to improve the content and customer journeys.
- Champion accessibility, consistency and best practice in UX writing and content design.
- Support wider business priorities with copy for product launches, campaigns and new initiatives when needed.

What we’re looking for...

- You're a brilliant writer with experience creating content for digital products. Whether you've called yourself a UX Writer, Content Designer or Copywriter, you know how to use words to solve problems.
- You can switch effectively between product thinking and brand thinking. One minute you're refining onboarding copy, the next you're shaping a product launch or crafting a headline that makes someone smile.
- You know that the best digital experiences don't happen by accident. You're curious, ask the right questions and enjoy getting to the root of a problem before putting pen to paper.
- You care about craft. Every word has a purpose, every interaction has intent and you're never afraid to rewrite something until it feels just right.
- You understand our tone of voice and apply it consistently across customer communications, recognising how a brand comes to life through product. You know how to create experiences that feel consistent, human and unmistakably Zilch.
- You're a natural collaborator who enjoys bouncing ideas around with designers, product managers, marketers and developers. You know the best work happens when different disciplines come together.
- You're comfortable working in a fast-moving environment where priorities evolve, and you enjoy the variety that comes with it.
- Experience with Figma is important. Experience writing for SEO or in a regulated industry would be a bonus.

Benefits.

Compensation & Savings:

- Pension scheme.
- Death in Service scheme.
- Income Protection.
- Permanent employees enjoy access to our Share Options Scheme.
- 5% back on in-app purchases.
- £200 for WFH Setup.

Health & Wellbeing:

- Private Medical Insurance including;
- GP consultations (video, telephone or face-to-face).
- Prescribed medication.
- In-patient, day-patient and out-patient care.
- Mental health support.
- Optical, dental & audiological cover.
- Physiotherapy.
- Advanced cancer cover.
- Menopause support.
- Employee Assistance Programme including:
- Unlimited mental health sessions.
- 24/7 remote GP & physiotherapy.
- 24/7 helpline for emotional & practical support.
- Savings & discounts on everyday shopping.
- 1:1 personalised well-being consultations.
- Gym membership discounts.

Family Friendly Policies:

- Enhanced maternity pay.
- Enhanced paternity pay.
- Enhanced adoption pay.
- Enhanced shared parental leave.

Learning & Development:

- Professional Qualifications.
- Professional Memberships.
- Learning Suite for e-courses.
- Internal Training Programmes.
- FCA & Regulatory training.

Workplace Perks:

- Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
- Casual dress code.
- Workplace socials.
- Healthy snacks.

## About Zilch

## Company Overview
- **One-liner**: Zilch is a London-based fintech that offers a direct-to-consumer, ad-enabled payments and credit platform, letting users pay now or over time with no interest while earning rewards.
- **Entity Type**: Private (Series C; last extended in 2022 to £122m total)
- **Headquarters**: London, United Kingdom (with an innovation and technology hub in Krakow, Poland)
- **Founded**: 2018
- **Founders**: Philip Belamant (CEO)

## Core Business
- **Primary industry**: Financial technology (Fintech) – payments, consumer credit, and advertising.
- **Target customers**: B2C – consumers across the credit spectrum (subprime to prime). Also B2B – merchants who pay for high-intent customer access through the Zilch app.
- **Mission statement**: “To eliminate the high cost of consumer credit. For good.”

## Products & Services
- **[Zilch Payments Platform]**: A virtual payments card (and soon a physical Visa card) enabling online and in-store purchases.
  - **Pay Now**: Pay upfront and earn up to 5% cashback in Zilch Rewards.
  - **Pay over 6 weeks**: Interest-free installment option.
  - **Pay over 3 months**: For larger purchases; no interest, no late fees.
- **[Zilch Ad Network]**: An ad-enabled platform where merchants pay performance-based commissions for access to Zilch’s high-intent customer base. Revenue is shared with customers to subsidise credit costs.
- **[Snooze]**: A feature allowing customers to delay payments by up to 8 days for flexibility.

## Market Standing
- **Valuation**: Not publicly disclosed (Zilch is a private unicorn, named UK’s fastest-growing tech unicorn by the Financial Times in 2025).
- **Key Metric**: **Total funding** – £122m (Series C extended, closed in 2022 from a £42m extension on the initial £83m Series B round). Also secured a £150m securitised debt facility led by Deutsche Bank in 2025.
- **Recent Financials (FY 2025)**:
  - Revenue: **£110.3m** (93% increase YoY)
  - Gross Merchandise Value (GMV): **£1.9bn** (73% increase YoY)
  - Net losses reduced by 79% year-over-year; achieved first quarter of operating profit in July 2024.
  - 5-year CAGR: 378% on revenue, 285% on GMV.
- **Notable Investors/Partners**:
  - Debt facility from **Goldman Sachs Asset Management** and **Deutsche Bank**.
  - Multi-year strategic partnership with **Visa** (expanding acceptance to over 150 million merchants).
  - All major UK credit referencing agencies.
- **Growth Signals**:
  - Nearly **5 million registered customers**.
  - Monthly GMV exceeded £200m for the first time in 2024.
  - Pay over 3 months product, launched in 2024, now represents 14% of total volume.
  - Spend per active user up 27% compared to FY 2024.
  - Ranked UK’s fastest-growing tech unicorn by the Financial Times, Deloitte, and The Sunday Times in 2025.

## Competitive Advantages
- **Ad-enabled business model**: Zilch subsidises the cost of credit through merchant commissions, creating a two-sided network that rewards both customers and merchants.
- **No interest, no late fees, no penalties**: A genuinely consumer-friendly credit product that aligns the company’s success with customer wellbeing (they do not profit from customer debt).
- **Direct-to-consumer model**: Zilch owns the customer relationship end-to-end (not a white-label product), allowing them to generate first-party data and optimise for conversion rates that far exceed traditional digital ads.
- **Strong unit economics**: Revenue take rate of 6.08% on GMV, and gross profit margin of 49%. Massive growth with improving profitability.

## Strategic Focus
- **Expanding acceptance and usage**: Launching a physical Visa card in the UK in September 2025 to increase wallet share and everyday spend.
- **Growing product breadth**: The new Pay over 3 months product is seeing strong repeat behaviour, and Snooze is being rolled out across all credit purchases.
- **Geographic expansion**: Growing across Europe, with a tech hub in Poland for innovation.
- **Capital efficiency**: Focused on profitability and reducing net losses, leveraging a £150m securitisation facility to scale GMV towards £8bn annually.

## Why Work Here
- **Culture**: Values-driven with a focus on “doing it for our customers,” “doing it the right way,” and “doing it brilliantly.” Emphasis on trust and autonomy.
- **Hybrid working**: Zilch operates a hybrid model, reducing daily commuting.
- **Benefits**: Private medical insurance, enhanced parental leave, free snacks and drinks, 5% back on purchases via Zilch Rewards, training budget, learning platform, and online therapy/mental health support.
- **Growth & development**: Regular reviews, hackathons, a training budget, and an internal learning platform. Zilch invests in employee career progression.
- **Team size**: 289 employees (including contractors) as of March 2025. Flat, impact-focused structure.
- **Inclusive environment**: Zero-tolerance for discrimination; equal opportunities policy for all applicants and employees, including disabled persons.

## Sources
1. [Zilch – Careers Page](https://www.zilch.com/uk/careers/)
2. [Zilch – About Us](https://www.zilch.com/uk/about-us/)
3. [Zilch – Homepage](https://www.zilch.com/uk/)
4. [Zilch – Open Roles on Ashby](https://jobs.ashbyhq.com/zilch)
5. [Zilch Holdings Limited FY 2025 Annual Report](https://www.zilch.com/pdf/financial-statements/zilch-technology-limited-annual-report-and-financial-statements-FY-2025.pdf)

## Other roles at Zilch

- [Midweight Creative Artworker](https://feeny.ai/job/midweight-creative-artworker-zilch-zilch-9tdgxb6xqyje) — Zilch, United Kingdom
- [Application Support Analyst](https://feeny.ai/job/application-support-analyst-zilch-zilch-j83jpjk14qx9) — Zilch, United Kingdom
- [Director of Operational Planning & Value Realisation](https://feeny.ai/job/director-of-operational-planning-value-realisation-zilch-zilch-evr2b1kpj525) — Zilch, United Kingdom
- [Finance Director](https://feeny.ai/job/finance-director-zilch-zilch-8f5t90tev844) — Zilch, United Kingdom
- [Product Analytics Manager](https://feeny.ai/job/product-analytics-manager-zilch-zilch-46aht9jtrzn6) — Zilch, United Kingdom
- [Application Support Analyst](https://feeny.ai/job/application-support-analyst-zilch-lithuania-5nxkrqnyreka) — Lithuania
- [Performance Marketing Lead](https://feeny.ai/job/performance-marketing-lead-zilch-zilch-nsf0ha9smg3s) — Zilch, United Kingdom
- [Associate Director of Strategic Partnerships](https://feeny.ai/job/associate-director-of-strategic-partnerships-zilch-zilch-d5p9kry7v34z) — Zilch, United Kingdom
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-zilch-zilch-c7tgff0wqmae) — Zilch, United Kingdom