---
title: 'UX Designer III at National Information Solutions Cooperative (NISC)'
canonical: 'https://feeny.ai/job/ux-designer-iii-national-information-solutions-cooperative-nisc-lake-saint-louis-p6hhcta5qh92'
type: 'job'
last_seen: '2026-09-09'
---

# UX Designer III at National Information Solutions Cooperative (NISC)

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Lake Saint Louis, MO
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/nisc/jobs/8067523

## Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Work Schedule

- Hybrid (after an initial training period) from our Lake Saint Louis, MO office
- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
- Required Days from an Office Location: Tuesday, Wednesday and Thursday

Position Overview

Are you a skilled UX Designer ready to take ownership of complex product areas while sharpening your impact as an independent contributor? NISC is seeking a UX Designer 3 to join our design team. In this role, you'll plan and conduct user research, translate insights into actionable design solutions, and collaborate closely with requirements analysts, developers, product managers, and other designers. You'll have the opportunity to refine design systems, contribute to high-fidelity prototypes, and ensure our products deliver intuitive, user-centered experiences.

This role is best suited for designers who thrive on independent ownership of design problems while actively contributing to a collaborative team environment.

Essential Duties

- Drive UX design for complex product areas, solving advanced user experience challenges with minimal oversight.
- Conduct user research, usability testing, and surveys; translate findings into clear design improvements.
- Define user flows, interaction models, and information architecture; create high-fidelity prototypes.
- Collaborate with cross-functional teams to ensure UX vision and product strategy are aligned.
- Lead and participate in design critiques, offering constructive feedback and incorporating feedback from others.
- Contribute to and refine the design system to ensure product consistency and scalability.
- Advocate for user-centered design principles.
- Provide informal mentorship and feedback to junior designers.
- Commitment to NISC's Statement of Shared Values.
- Other duties as assigned.

Essential Knowledge, Skills & Abilities

- 5+ years of professional experience in UX design, with an emphasis on complex product design.
- Proficiency in AI-assisted design tools (e.g., Claude); experience with traditional design tools (Axure, Figma, Adobe XD) a plus but not required.
- Solid background in user research, usability testing, and analysis.
- Ability to organize content effectively for intuitive navigation and usability.
- Strong presentation and storytelling skills to communicate design rationale.
- Understanding of iterative design and Agile development practices.
- Working knowledge of HTML, CSS, JavaScript, with ability to partner effectively with developers.
- Strong knowledge of accessibility best practices (WCAG compliance).
- Skilled in facilitating design critiques and heuristic reviews.
- Ability to manage multiple projects in a fast-paced, collaborative environment.
- Ability to travel up to 25% as needed to meet project goals.

Education Preferred

- Bachelor's degree in UX Design, Human-Computer Interaction, Web Development, or related field (or equivalent practical experience).

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About National Information Solutions Cooperative (NISC)

## Company Overview
- **One-liner**: An information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative)
- **Headquarters**: Mandan, North Dakota, USA (with offices in Lake Saint Louis, Missouri; Cedar Rapids, Iowa; and Blacksburg, Virginia)
- **Founded**: July 2000 (formed from the consolidation of Central Area Data Processing Cooperative, est. 1967, and North Central Data Cooperative, est. 1966)
- **Founders**: Not applicable (formed as a cooperative consolidation)

## Core Business
- Primary industry/industries: Information Technology, Utilities (Energy & Electric), Telecommunications (Broadband & Communications)
- Target customers: B2B — specifically rural electric cooperatives, public power districts, and telecommunications companies across the U.S., American Samoa, Palau, and Canada (over 970 Member organizations)
- Mission statement: "To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced."

## Products & Services
- **Consumer & Subscriber Billing**: Software for managing billing and customer accounts for energy and communications providers.
- **Accounting Solutions**: Financial management and accounting software tailored to utility and telecom cooperatives.
- **Engineering & Operations**: Software for grid management, power flow analysis, and operational workflows (e.g., Distributed Engineering Workstation).
- **Broadband Services**: Solutions for broadband network management and subscriber services.
- **iGEAR (subsidiary)**: An online store platform for NISC Members, processing over 5,000 orders totaling more than $1.1 million in annual online sales with nearly 7,800 active users.
- **Print Services**: Produced 338 million statement images in 2025, including 78.6 million e-bill only statements and 177 million mail pieces.
- **Payroll Products**: Calculates nearly 1.8 million paychecks annually and tracks an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC Members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private cooperative)
- **Key Metric**: Over $55 million invested annually in Research, Development and Quality (RDQ)
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: Over 1,400 employees across four facilities and remote across the U.S.; named a Computerworld Magazine Top 100 "Best Places to Work in IT" for the 23rd consecutive year in 2026; serves Members in American Samoa, Palau, and Canada alongside domestic operations.

## Competitive Advantages
- **Cooperative Structure**: As a member-owned cooperative, NISC's primary focus is serving its Members and employees rather than maximizing shareholder returns, creating a unique alignment of interests.
- **Deep Specialization**: Decades of domain expertise in rural energy and communications, serving a niche market with highly tailored solutions.
- **R&D Investment**: Over $55 million per year in research, development, and quality, ensuring continuous innovation for a specialized industry.
- **Long-Term Stability**: Operating since 1966 (in predecessor forms) with consistent recognition as a top IT employer for 23 straight years.

## Strategic Focus
- **Innovation for Members**: Continuously investing in R&D to solve emerging challenges in the energy and communications industries, including grid modernization and broadband expansion.
- **Service Excellence**: Prioritizing world-class support through a dedicated Member Success team.
- **Diversification**: Helping Members compete effectively in the changing energy and communications landscapes through advanced IT solutions.
- **Remote & Distributed Workforce**: Supporting employees across the U.S. with multiple office hubs and remote work capabilities.

## Why Work Here
- **Culture**: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- **Work Policy**: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- **Benefits**: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- **Notable Perks**: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- **Engineering & Tech**: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- **Community**: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - The NISC Difference](https://www.nisc.coop/the-nisc-difference/)
4. [LinkedIn - NISC](https://www.linkedin.com/company/nisc)
5. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)

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