--- title: 'UX Researcher at Fundraise Up' canonical: 'https://feeny.ai/job/ux-researcher-fundraise-up-turkey-gmcsrk9xmmey' type: 'job' last_seen: '2026-09-09' --- # UX Researcher at Fundraise Up - **Company:** Fundraise Up - **Location:** Turkey - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-09 - **Apply:** https://fundraiseup.com/careers/4727269005/?gh_jid=4727269005 ## Job description Highlights - Location: Turkey Remote - Languages: Fluent in Russian and English ## About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. ## About the role Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We are looking for a UX Researcher to strengthen how UX research informs product decisions across the company. You will focus on two areas: leading complex, ambiguous, high-impact UX research that informs product strategy, and building a scalable UX Research practice within the Design team. Designers will run simpler studies independently, while you provide the process, coaching, quality guardrails, and support that make research a consistent habit. You will be the dedicated UX Research expert within the Research Team, working alongside Product and Marketing Researchers who will support you across your projects. You will bring deep UX Research expertise while collaborating closely with the wider Product, Design, and Analytics teams. ## What You'll Do - Act as an active UX Research evangelist and change agent: proactively identify opportunities, coach and challenge colleagues, launch new initiatives. - Own and grow the UX Research practice: build a pragmatic research process for Design team, enable designers to run appropriate research independently, and create clear quality guardrails without becoming a bottleneck. - Lead high-impact research from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyze → synthesize → present → push actions. - Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline. - Run your work independently: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, and documentation — no hand-holding. - Work closely with Product Analytics to connect quantitative and qualitative evidence. We work together and show a product manager a full picture of user behavior. - Experiment with new approaches and tools, from moderated and unmoderated testing to emerging AI-enabled methods such as synthetic users, where they can add real value. - Be the user's best friend: ensure user needs and constraints are represented in product decisions – not just opinions. ## Requirements - Proven experience running research end-to-end with high ownership. - Experience working across both B2C and B2B products and audiences. - Fluent English — all participants are English-speaking; you moderate and present in English. - Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions. - High research quality bar: correct research methods, structured methodology, predictable timelines, ethical practice. - Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc. - Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters. - Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots. - At Fundraise Up, AI is a default tool, not an experimental one. You should already be using AI meaningfully in your work. We will not teach you how to use AI, but we will give you everything you need, like unlimited Claude and support from AI-experienced colleagues. - Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards. Strong plus - NN/g certifications. - Academic/scientific research background (graduate/PhD track). - PostHog / Tableau (or similar analytics tools). - Productboard (or other insights repository tools). - Mentoring/teaching (workshops, onboarding, sharing research craft). At Fundraise Up, AI is a default tool — not an experimental one We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. ## Why work with us - A strong, collaborative product team that owns what it builds - Clear product vision and access to real customer feedback from global nonprofit leaders - Flat structure: no politics, just great work with great people - Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next - Long-term focus: we offer equity options and value sustained, meaningful contribution ## Compensation - The compensation range for this role is $2,700 - $3,500 gross. - Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. ## Benefits - 31 days off - 100% paid telemedicine plan - Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. - English learning courses - Relevant professional education - Gym or swimming pool - Co-working - Remote working **Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate. ## About Fundraise Up ## Company Overview - **One-liner**: Fundraise Up is a nonprofit fundraising platform that optimizes the online donation experience with AI-powered tools, modern payment options, and deep analytics to help organizations increase revenue. - **Entity Type**: Private (Series B funded) - **Headquarters**: Brooklyn, New York, USA - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Nonprofit fundraising technology, Financial Technology (Fintech) - **Target customers**: Nonprofits of all sizes (SMB to Enterprise), B2B - **Mission or purpose**: "Unlock generosity potential by optimizing how people give." The company believes nonprofits deserve better technology and works to build infrastructure that helps mission-driven organizations deliver on their mission. ## Products & Services - **Fundraise Up Platform**: A comprehensive digital fundraising platform that includes: - **AI-Optimized Donation Forms**: Intelligent checkout experiences designed to increase conversion rates. - **Advanced Payment Options**: Supports global, privacy-compliant payment methods. - **Analytics & Optimization Tools**: Deep insights into donor behavior to personalize giving experiences. - **Monthly Giving & Recurring Donations**: Tools to grow monthly donor files. - **Gift Cart & Checkout Modal**: Frictionless, e-commerce-inspired giving experiences. - **Fundraise Up Lab**: A space for experimenting with new products and features. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: In January 2025, Fundraise Up secured a **$70 million growth capital investment** from Summit Partners, bringing total funding to a significant amount (Series B). The company reports its platform helps nonprofits achieve a **30% increase in conversion rates** and a **78% donor retention rate**. It serves **thousands of organizations** globally. - **Notable Investors/Partners**: **Summit Partners** (lead investor in the $70M round). The company is also listed on Salesforce AppExchange. - **Growth Signals**: - Secured a major $70M growth investment in January 2025, signaling strong market confidence and a focus on scaling. - Reports a 4.8/5 star rating on review platforms. - Actively hiring for dozens of roles across Engineering, Product, Sales, and Customer Success globally (US, UK, Argentina, Armenia, Poland, etc.). - Emphasizes a global, distributed team with employees in multiple countries. ## Competitive Advantages - **AI-First Approach**: The platform is built around AI optimization to personalize donor experiences and maximize conversion, a key differentiator from traditional fundraising tools. - **E-Commerce Inspired Checkout**: Adapting proven for-profit e-commerce tactics (like streamlined checkout) to the nonprofit sector, creating a more modern and effective giving experience. - **Global & Privacy-Compliant**: Designed to handle global payments and comply with international privacy regulations, making it suitable for large, international nonprofits. - **Focus on Donor Experience**: The core philosophy is that improving the donor experience is the primary growth engine for fundraising. ## Strategic Focus - **Scaling Globally**: The new $70M investment is aimed at accelerating growth, expanding into new markets, and scaling the team. - **Product Innovation**: Continued investment in AI, new product features (like Gift Cart and Fundraise Up Lab), and improving the core platform. - **Talent Acquisition**: Aggressively hiring across all departments to support rapid growth, with a focus on senior engineering and product management roles. ## Why Work Here - **Culture**: Described as a place for "ambitious people motivated by the opportunity to shape the future of fundraising." Values include "ownership," "candid collaboration," and "continuous innovation." The team is described as low-ego, direct, and collaborative. - **Remote/Hybrid Policy**: Fundraise Up is a **fully distributed, remote-first company**. The team spans from Brooklyn to Lisbon, Buenos Aires to London. Roles are listed as remote in specific countries (US, UK, Argentina, Brazil, Armenia, Poland). - **Notable Perks**: - Comprehensive medical, dental, and vision coverage. - 401(k) plan. - Educational assistance for courses, certifications, and professional development. - Paid volunteer time off and a charitable giving match. - Home office stipend. - Generous paid time off. - **Engineering Culture**: High emphasis on ownership and impact. The company encourages experimentation and provides real responsibility. They are actively hiring for multiple Senior Fullstack Developers and ML Engineers, indicating a strong, data-driven engineering culture. ## Sources 1. [fundraiseup.com - Company Overview](https://fundraiseup.com/about/) 2. [fundraiseup.com - Careers Page](https://fundraiseup.com/careers/) 3. [fundraiseup.com - Product Page](https://fundraiseup.com/) 4. [LinkedIn - Fundraise Up](https://www.linkedin.com/company/fundraiseup) 5. [BusinessWire - $70M Investment Announcement](https://www.businesswire.com/news/home/20250122330643/en/Fundraise-Up-Secures-%2470-Million-Growth-Capital-Investment-Led-by-Summit-Partners) ## Other roles at Fundraise Up - [Sr. Solutions Consultant, Education](https://feeny.ai/job/sr-solutions-consultant-education-fundraise-up-united-states-92qrsgwwg25k) — United States - [Sr. Solutions Consultant](https://feeny.ai/job/sr-solutions-consultant-fundraise-up-united-kingdom-s2hc72an3c89) — United Kingdom - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-cyprus-y9zj800cv0pz) — Cyprus - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-armenia-jjvs461n8mg1) — Armenia - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-poland-e6wxzejw1qsb) — Poland - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-portugal-b74ah2yp8v52) — Portugal - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-serbia-rth871an9skv) — Serbia - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-spain-24exwh6e2hvg) — Spain - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-turkey-pwfy9dcrpwtb) — Turkey - [Product Manager, Gift Cart](https://feeny.ai/job/product-manager-gift-cart-fundraise-up-georgia-bd65bx6f9kts) — Georgia