---
title: 'UX Researcher at Netomi'
canonical: 'https://feeny.ai/job/ux-researcher-netomi-toronto-21946wcw7745'
type: 'job'
last_seen: '2026-09-11'
---

# UX Researcher at Netomi

- **Company:** Netomi
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/netomi/17571499-2e18-4c7d-b526-fbdb0bb0f381

## Job description

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

## About the Role

You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.

## Responsibilities

- Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions

- Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship

- Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations

- Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements

- Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately

- Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories

- Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater

Requirement

- 4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products

- Strong command of both qualitative and quantitative methods, and good judgment about which to use when

- Experience researching with enterprise users and buyers, not just consumers

- Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end

- Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them

- Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it

- Strong collaboration across Product, Design, Engineering, and go-to-market teams

## Why This Role

- Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments

- Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it

- Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

## About Netomi

## Company Overview
- **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands.
- **Entity Type**: Private (Series C, $110M raised in April 2026)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2016
- **Founders**: Puneet Mehta

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform
- **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs
- **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint.

## Products & Services
- **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026)
- **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace)
- **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems.

## Competitive Advantages
- **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries.
- **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation.
- **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support.
- **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365.

## Strategic Focus
- **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment.
- **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint.

## Why Work Here
- **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact.
- **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada.
- **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada).
- **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions.

## Sources
1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview
2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy
3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview
4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors
5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts)
6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews

## Other roles at Netomi

- [Principal Account Manager, Strategic Accounts](https://feeny.ai/job/principal-account-manager-strategic-accounts-netomi-new-york-9xdxcvawr43a) — New York, NY
- [Staff Agentic AI Engineer - Marketing](https://feeny.ai/job/staff-agentic-ai-engineer-marketing-netomi-toronto-north-9pjdc7ka05zr) — Toronto/north, United States
- [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India
- [Principal Customer Architect](https://feeny.ai/job/principal-customer-architect-netomi-remote-82hd76vq52pw)
- [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-netomi-remote-t9bfx55s9se0)
- [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-netomi-san-mateo-zazwxq53x6hw) — San Mateo, CA
- [SDE II - Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-gurugram-hp43kpgfwsd5) — Gurugram, India
- [Prompt Engineer](https://feeny.ai/job/prompt-engineer-netomi-toronto-6bkf0z5ws2ec) — Toronto, Canada
- [Senior Data Scientist (Agentic Solutions)](https://feeny.ai/job/senior-data-scientist-agentic-solutions-netomi-india-1ktbq7209sgv) — India
- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-netomi-gurugram-4vmt7jfj8yak) — Gurugram, India