--- title: 'UX Specialist at Umbrella Incorporated' canonical: 'https://feeny.ai/job/ux-specialist-umbrella-incorporated-india-w9cm9bmfa790' type: 'job' last_seen: '2026-10-14' --- # UX Specialist at Umbrella Incorporated - **Company:** Umbrella Incorporated - **Location:** India - **Employment:** contract - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.gem.com/umbrella-incorporated/am9icG9zdDr-j7fy6-gSiClyY6yuGqD6 ## Job description ## Role Overview We are looking for a UX Specialist to collaborate with our team on a variety of projects. This role involves designing seamless user experiences, creating visually appealing interfaces, and ensuring usability across platforms. The work may span multiple projects at once, so adaptability and strong collaboration are key. We are also open to partnering with a group or agency specializing in UX, in addition to individual applicants. This role requires approximately 4 hours of overlap with Eastern Time (ET) to ensure effective collaboration with the team. This is an active opportunity, looking to hire immediately in India. Key Responsibilities: - Collaborate with cross-functional teams to understand business goals and user needs. - Design wireframes, prototypes, and high-fidelity mockups. - Conduct a thorough audit of the existing website to identify usability gaps, design inconsistencies, and performance flaws. - Ensure consistency in brand and design standards across projects. - Conduct user research and usability testing to inform design decisions. - Translate feedback into design iterations and refinements. - Manage multiple projects simultaneously while meeting deadlines. - Develop a detailed UX improvement roadmap with clear, actionable recommendations to be handed off to the development team. Qualifications: - Proven experience as a UX Designer, Specialist, or similar role. - Strong understanding of UX principles, with a focus on best practices in the e-commerce domain. - Strong portfolio showcasing user-centered design across web and mobile platforms. - Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD). - Demonstrated expertise in Conversion Rate Optimization (CRO), including experience using analytics and behavioural insights to drive design decisions. - Understanding of responsive design, accessibility, and usability best practices. - Excellent communication and collaboration skills. - Ability to manage priorities across multiple projects. ## About Umbrella Incorporated ## Company Overview - **One-liner**: A warranty management platform that enables e‑commerce brands to sell, manage, and resolve extended warranties and protection plans – all under their own brand. - **Entity Type**: Private (startup) - **Headquarters**: United States - **Founded**: Not publicly available - **Founders**: Not publicly disclosed; the founding team describes themselves as e‑commerce founders who previously ran online stores [myumbrella.ai/about](https://www.myumbrella.ai/about) ## Core Business - **Primary industry**: Warranty management / protection plans for e‑commerce and omnichannel retailers; intersects with insurance, SaaS, and commerce technology. - **Target customers**: B2B – direct‑to‑consumer brands, omnichannel retailers, OEMs, and enterprise merchants. - **Mission / purpose**: “Transform how merchants protect their products and delight their customers” [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Products & Services - **[Warranty Management Software (SaaS)]**: A white‑labelled platform that handles ownership tracking, extended protection sales, claims management, and returns automation. Three tiers: pure SaaS, managed program (with an A‑rated carrier as obligor), and custom program where the merchant owns the economics. - **[AI‑Powered Claims Engine]**: Automates intake, verification, and resolution of claims, reducing handling time by 80% [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) - **[Program Design Services]**: In‑house team designs coverage, pricing, and risk structure based on the merchant’s failure data and sales channels; handles compliance and launch. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Platform has powered **$150M+** in warranty revenue for merchants. Serving **2,500+ brands**. - **Notable Investors / Partners**: Not publicly listed. - **Growth Signals**: 50+ team members across 8 countries; 100% remote‑first from day one; actively hiring for senior engineering, DevOps, and enterprise sales roles (as of September 2025) [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Competitive Advantages - Founder‑market fit: built by e‑commerce founders who personally experienced the pain points of warranty management. - Fully white‑labelled, allowing merchants to own the customer experience. - AI‑driven claims automation that reduces manual handling and improves customer satisfaction. - Modular pricing and compliance options (SaaS only, managed program, or bespoke captive). ## Strategic Focus - Scaling the platform to serve larger enterprise retailers and brands (evidenced by the “Enterprise Account Executive” opening). - Deepening AI capabilities in claims and returns. - Expanding geographic coverage and omnichannel integrations. ## Why Work Here - **Remote‑first**: Full remote culture with async practices, team members in 8 countries. - **Equity & Ownership**: Meaningful equity for all employees; “when the company wins, you win.” - **Learning Budget**: $2,000/year for courses, conferences, books, certifications. - **Health & Wellness**: Comprehensive medical, dental, vision; monthly wellness stipend. - **Flexible PTO**: Trust‑based time off. - **Team Offsites**: Twice‑a‑year in‑person gatherings in various locations. - **Engineering Culture**: Ownership end‑to‑end, modern stack (React, Node.js, AWS), opportunities to build core platform features and scale infrastructure. ## Sources 1. [myumbrella.ai/careers](https://www.myumbrella.ai/careers) – Careers page with culture, benefits, and open roles. 2. [myumbrella.ai/about](https://www.myumbrella.ai/about) – Company background and statistics. 3. [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) – Product details and managed program information. 4. [jobs.gem.com/umbrella-incorporated](https://jobs.gem.com/umbrella-incorporated) – Job listings for the company. ## Other roles at Umbrella Incorporated - [Solution Engineer- AI](https://feeny.ai/job/solution-engineer-ai-umbrella-incorporated-india-hps1xxh8gcva) — India - [Installation Technician](https://feeny.ai/job/installation-technician-umbrella-incorporated-toronto-nmqkz0apmr5n) — Toronto, Canada - [Technical Project Coordinator](https://feeny.ai/job/technical-project-coordinator-umbrella-incorporated-toronto-7a6833n56c70) — Toronto, Canada - [Solution Engineer, AI and Automation - Toronto](https://feeny.ai/job/solution-engineer-ai-and-automation-toronto-umbrella-incorporated-toronto-k9jem6c8fcwx) — Toronto, Canada - [Director, Finance](https://feeny.ai/job/director-finance-umbrella-incorporated-toronto-6sd6a9e5qjw7) — Toronto, Canada - [Purchasing Admin](https://feeny.ai/job/purchasing-admin-umbrella-incorporated-india-ddsnhzddrvta) — India - [Assistant Account Executive](https://feeny.ai/job/assistant-account-executive-umbrella-incorporated-toronto-c6sexgkspjmq) — Toronto, Canada - [Senior Developer - Sage](https://feeny.ai/job/senior-developer-sage-umbrella-incorporated-india-k19089ryy8v4) — India