---
title: 'Vendor Management Project Facilitator at THE ICONIC'
canonical: 'https://feeny.ai/job/vendor-management-project-facilitator-the-iconic-barangaroo-yennora-1r65mwkmw41f'
type: 'job'
last_seen: '2026-10-21'
---

# Vendor Management Project Facilitator at THE ICONIC

- **Company:** THE ICONIC
- **Location:** Barangaroo / Yennora
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/theiconic/jobs/8273159

## Job description

Vendor Management Project Facilitator

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Vendor Management at THE ICONIC,,

Our Vendor Management team is the critical connector between Category Management and the Fulfilment Centre. We provide education and support to our wholesale vendors to ensure they meet the contractual terms and conditions they have signed up for.  VM encompasses critical supply chain functions to drive and support continuous improvements in our operational efficiencies. We are a high performing team who standby team values of Support, Streamline, Scalability and Solution.

A bit about the role..

We are seeking a Vendor Management Project Facilitator to help improve the way our commercial and fulfilment teams work together. You’ll support cross-functional projects that strengthen vendor and supplier processes, improve operational workflows and help ensure commercial plans align with fulfilment centre capacity.

You’ll work closely with Category Management, Fulfilment Centre Operations and Vendor Management teams, turning operational insights into practical improvements across the vendor and seller lifecycle.

What you will do..

- Review vendor compliance and shipment data to identify recurring issues with delivery, packaging, product quality and quantities.
- Work with Fulfilment Centre leaders to identify bottlenecks and improve stock receiving, putaway and inventory compliance processes.
- Coordinate regular operational reviews with Category Managers, helping align buying schedules and commercial priorities with fulfilment centre capacity.
- Support the planning and delivery of cross-functional process improvement projects across Logistics, Finance, Category Management and Product.
- Contribute to vendor service-level agreements, onboarding requirements, supplier quality standards and compliance frameworks.
- Represent Vendor Management in operational meetings and cross-functional forums, sharing updates, gathering feedback and identifying opportunities to improve processes.
- Help develop and maintain standard operating procedures and compliance playbooks with the Seller Success Manager and Vendor Management Team Lead.
- Track project progress and support the adoption of new workflows across relevant teams.

Here’s the essential skills to set you off on an ICONIC journey..

- Experience in Customer Service, Supply chain, logistics, e-commerce or retail environment
- Experience or interest in growing your project management, process improvement or strategic operation skill set
- Strong communication skills, with the ability to explain processes, requirements and updates clearly to both commercial and operational teams.
- A collaborative approach and the ability to build effective working relationships across different teams and stakeholder groups.
- Strong attention to detail when mapping workflows, checking compliance data and tracking operational measures.
- Good organisation and time-management skills, with the reliability and initiative to manage tasks and meet deadlines.
- The ability to stay calm, work efficiently and follow procedures in a busy, changing operational environment.

Life at THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC..

The learning  collective. Get your knowledge fix with our learning days, hackathons & Linkedin Learning Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales Wellbeing. Access to our Fitness Passport and our company wellbeing programs People  first. Access to our Employee Assistance Program for you and your family Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au

By submitting your application, you acknowledge and agree to the terms of THE ICONIC's Candidate Privacy Policy.

## About THE ICONIC

## Company Overview
- **One-liner**: THE ICONIC is Australia and New Zealand’s leading online destination for fashion, sports, beauty, home, and lifestyle, connecting customers with over 1,500 brands and a curated own-brand collection.
- **Entity Type**: Private (subsidiary of Global Fashion Group, which is publicly listed)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2011
- **Founders**: Adam Jacobs, Finn Age Haensel, Andreas Otto

## Core Business
- **Primary Industry**: Online fashion and sports retail, e-commerce
- **Target Customers**: B2C (individual shoppers in Australia and New Zealand)
- **Mission/Purpose**: To redefine the future of retail by creating a seamless, inspiring experience with benchmark-setting customer service, delivery, and returns. The company is committed to being people and planet positive.

## Products & Services
- **THE ICONIC Marketplace**: A comprehensive e‑commerce platform offering over 165,000 items across fashion, sportswear, beauty, kidswear, homewares, and lifestyle products.
- **Own-Brand Collections**: In‑house designed apparel and accessories under THE ICONIC’s private labels.
- **Fulfilment Centre**: A 28,000 sqm facility in Yennora, Sydney, featuring one of the largest mezzanines and pick towers in the Southern Hemisphere, enabling fast delivery and efficient returns.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Annual revenue ~$50.6 million (LinkedIn estimate); total funding $135 million across three rounds
- **Notable Investors / Partners**: Parent company Global Fashion Group; partners include 1,500+ brands such as Nike, Adidas, Levi’s, Calvin Klein, P.E Nation, Sass & Bide, and Estée Lauder
- **Growth Signals**: Headcount of ~558 employees (+3.5 % YoY); operates in 19 countries (including Vietnam, Philippines, India, UK, Malaysia); engaged in sustainability initiatives and a Reconciliation Action Plan

## Competitive Advantages
- **Scale & Brand Density**: One of the largest online fashion retailers in the region with a vast brand catalogue and exclusive own‑brand lines.
- **Logistics Infrastructure**: Massive fulfilment centre enables industry‑leading delivery speeds and flexible return policies.
- **Customer Obsession**: Known for exceptional customer service, generous returns, and a seamless digital shopping experience.
- **Sustainability Focus**: Active in people‑and‑planet‑positive initiatives, including a Reconciliation Action Plan and support for the Uluru Statement from the Heart.

## Strategic Focus
- Deepen market leadership in Australian and New Zealand fashion e‑commerce
- Expand own‑brand and exclusive products
- Continue investing in technology and AI to enhance the customer experience and operational efficiency
- Drive sustainability and positive social impact through measurable initiatives

## Why Work Here
- **Culture & Values**: A community‑driven environment that encourages authenticity. Employees highlight a welcoming, supportive culture and diverse exposure.
- **Flexibility**: Flexible working solutions including personalised start/finish times and work‑from‑home options.
- **Perks**: Generous employee discounts, exclusive sample sales, professional photo shoots, gym and health insurance discounts, and paid parental leave (including a first‑day‑of‑school leave).
- **Development**: The Learning Collective offers Learning Days, hackathons, coaching, and a Learning Bank for continuous growth.
- **Work Environment**: Dog‑friendly office, open and collaborative spaces.
- **Reviews**: 3.3/5.0 on SEEK (356 reviews). Positives: culture, benefits, diversity. Concerns: occasional heavy workloads, need for clearer management priorities, and limited career progression opportunities for some roles.

## Sources
1. [theiconic.com.au](https://www.theiconic.com.au/playbook/careers)
2. [theiconic.com.au - homepage](https://www.theiconic.com.au/)
3. [seek.com.au - company culture](https://www.seek.com.au/companies/the-iconic-433922/culture)
4. [seek.com.au - company profile](https://au.seek.com/companies/the-iconic-433922)
5. [linkedin.com](https://au.linkedin.com/company/the-iconic)

## Other roles at THE ICONIC

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- [Designer - Own Brand](https://feeny.ai/job/designer-own-brand-the-iconic-sydney-3bj09qznp47h) — Sydney, Australia
- [Entry Buyer - Sports](https://feeny.ai/job/entry-buyer-sports-the-iconic-sydney-1j6dh4nmb2rw) — Sydney, Australia
- [Category Buyer - Own Brand](https://feeny.ai/job/category-buyer-own-brand-the-iconic-sydney-ne9xcbcz00fe) — Sydney, Australia
- [Senior Planner - Men's Accessories](https://feeny.ai/job/senior-planner-men-s-accessories-the-iconic-sydney-4z1c3xcszgdz) — Sydney, Australia
- [Category Buyer - Own Brand](https://feeny.ai/job/category-buyer-own-brand-the-iconic-sydney-1htnw40enf0k) — Sydney, Australia
- [Maintenance Technician](https://feeny.ai/job/maintenance-technician-the-iconic-yennora-gngvy6w7zv20) — Yennora
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- [Merchandise Planning Manager - Men's, Kids & Home](https://feeny.ai/job/merchandise-planning-manager-men-s-kids-home-the-iconic-sydney-8rwg1jfvntf3) — Sydney, Australia