---
title: 'Vendor Manager (HVAC / Refrigeration Projects) at VIXXO'
canonical: 'https://feeny.ai/job/vendor-manager-hvac-refrigeration-projects-vixxo-dallas-10yhdkymmdhs'
type: 'job'
last_seen: '2026-09-09'
---

# Vendor Manager (HVAC / Refrigeration Projects) at VIXXO

- **Company:** VIXXO
- **Location:** Dallas, TX
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/vixxo/jobs/8730165002

## Job description

Vixxo is seeking a full-time Vendor Manager (HVAC / Refrigeration Projects) to be based in our Dallas office.

Position Summary

The Vendor Manager owns the contractor/vendor network that executes HVAC and refrigeration work for Vixxo project teams — finding, vetting, educating, assigning, and managing installing contractors so project managers can focus on managing projects. This role is the in-house technical authority on applicable client Scopes of Work and the primary translator between those requirements and field contractors. By separating vendor engagement from project management, the role removes the bottleneck where PMs spend hours sourcing coverage, chasing no-shows, and answering field SOW questions — improving survey and dispatch speed, quality, and customer confidence. This position is dedicated exclusively to HVAC / Refrigeration vendor management and supports any Vixxo project team that needs that capability.

## Key Responsibilities

Contractor Network Development & Assignment

- Establish and maintain a nationwide network of reliable, trusted HVAC / refrigeration contractors capable of survey, reactive, and capital install work.
- Source and vet contractors for coverage gaps (including hard-to-serve geographies); maintain readiness so incoming service requests and project stores have an assignable contractor quickly.
- Own the contractor recommendation/assignment handoff to operations so work can be dispatched without PM-led vendor hunting.
- Hold contractors accountable for commitments: acceptance, show rates, survey completion, install quality, and documentation; escalate and replace underperformers.
- Track network capacity, specialty (reach-in vs. walk-in, refrigerant types, crane/roof work, etc.), insurance/compliance readiness, and geographic coverage.
- Actively manage contractor relationships through proactive outreach and performance follow-up.

SOW Authority, Field Support & Contractor Education

- Know applicable HVAC / refrigeration program SOWs forward and backward — including Walgreens FY’26 Reach-In and Walk-In Refrigeration Capital Program SOWs — and apply them to capital and reactive work.
- Act as the first-line technical/SOW help desk for contractors on site (e.g., controls, CMS, piping, electrical interfaces, start-up, documentation) so issues are resolved without defaulting every question to the client.
- Train and coach contractors on client expectations: surveys, BOM accuracy, demo/install standards, refrigerants (including R-290 / R-454A transitions), pressure/vacuum/start-up, asset tagging, closeout packages, go-backs, and store-impact rules.
- Partner with client engineer-led trainings while owning ongoing Vixxo-side reinforcement and translation of SOW requirements into contractor-ready guidance.
- Support quality outcomes that protect customer confidence (complete surveys, correct photos/docs, fewer rework loops, cleaner closeouts).

Program Enablement (HVAC / Refrigeration)

- Partner with PMs, trade specialists, and dispatch/assignment owners across any Vixxo project team so vendor coverage never becomes the reason a site sits without a survey or technician.
- Help drive survey and dispatch cycle-time improvement by ensuring pre-vetted contractors are ready before work is released.
- Coordinate with project delivery on readiness for capital installs: contractor understanding of survey → BOM → procurement → install → start-up → closeout flow.
- Collaborate on field data capture tooling used by contractors (e.g., FastField / survey & closeout workflows as adopted) so vendor documentation meets program standards — without owning product build or IT procurement.

Performance, Relationships & Continuous Improvement

- Establish simple vendor scorecards: responsiveness, show rate, survey turnaround, punch/go-back rate, documentation completeness, and SOW compliance.
- Build trusted working relationships with key contractor principals and field leads.
- Surface SOW, process, and tooling friction to the VP, Projects and program stakeholders with recommended fixes.
- Remain dedicated to HVAC / Refrigeration vendor management while supporting whichever project teams require that capability.

## Qualifications

Required:

- Deep hands-on or supervisory HVAC and commercial refrigeration experience (not surface-level familiarity).
- Proven success building and managing a distributed contractor/subcontractor network for multi-site retail or facilities programs.
- Ability to read, interpret, and teach detailed mechanical Scopes of Work to field contractors.
- Strong relationship and coverage hustle: sourcing vendors under time pressure and holding them accountable.
- Clear communicator who can translate between engineering SOW language and technician/contractor language.
- Comfort supporting both reactive service dispatch patterns and capital project install cycles.
- Willingness to be the field-call technical escalation contact when contractors are stuck on site.
- Working proficiency with Microsoft 365 and common project management platforms; training provided for Vixxo proprietary systems.

Preferred:

- National retail refrigeration program experience (drugstore, grocery, C-store, or similar).
- Familiarity with A2L refrigerants (e.g., R-454A), R-290 self-contained cases, and OEM start-up practices.
- Experience with mobile survey/closeout platforms (FastField or similar) and coaching vendors to document correctly the first time.
- Prior work in a facilities services / national account / project delivery organization.

## Key Competencies

- Nationwide vendor network building and relationship management
- Technical credibility in HVAC / refrigeration
- SOW fluency and field coaching
- Urgency and coverage problem-solving
- Clear handoffs with PMs and operations
- Customer-protecting quality mindset

Why Vixxo:

At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.

## About VIXXO

## Company Overview
- **One-liner**: Vixxo provides technology-enabled facilities management services for multi-site businesses, managing maintenance, repairs, and capital projects through a large network of vetted service providers.
- **Entity Type**: Private (no disclosed funding stage)
- **Headquarters**: Scottsdale, Arizona, USA (also offices in Hartford, Chicago, Oakbrook Terrace, Bloomfield, Farmers Branch, Dallas) [[builtin.com](https://builtin.com/company/vixxo) [[vixxo.com](https://www.vixxo.com/about-us/overview)]]
- **Founded**: Not publicly available (the company draws on over 45 years of industry experience, with the current entity expanding through the 2024 acquisition of Cushman & Wakefield Facilities Solutions) [[vixxo.com](https://www.vixxo.com/about-us/overview)]]
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Facilities Management (FM)
- **Target customers**: B2B – retail, restaurant, grocery, and convenience store chains; multi-site enterprises across the U.S. and Canada [[vixxo.com](https://www.vixxo.com/)]
- **Mission / purpose**: "Spend less. Stress less. One work order at a time." – help organizations reduce costs, improve transparency, and simplify facility operations [[vixxo.com](https://www.vixxo.com/about-us/overview)]

## Products & Services
- **Proprietary Cost Management Platform**: A technology platform that provides real-time pricing transparency, eliminates hidden fees, and uses AI-driven insights for smarter facility decisions. [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Virtual Technician Assistant**: An innovative AI tool that offers real-time guidance, troubleshooting, and feedback to technicians, helping diagnose and repair equipment faster. [[builtin.com](https://builtin.com/company/vixxo)]
- **Facility Management Services**: Full-service management of work orders (3.75 million+ annually), including HVAC-R, food service & beverage, electrical, plumbing, and more, via a network of 150,000+ vetted service providers. [[vixxo.com](https://www.vixxo.com/)]
- **Capital Project Services**: Project management for over 100,000 capital projects, covering renovation, retrofit, and new equipment installation. [[builtin.com](https://builtin.com/company/vixxo)]

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Handles 3.75+ million work orders annually across 125,000+ locations, managing 3+ million assets with 150,000+ service providers [[vixxo.com](https://www.vixxo.com/)][[builtin.com](https://builtin.com/company/vixxo)]
- **Notable Investors / Partners**: Not publicly listed; key event: acquired Cushman & Wakefield Facilities Solutions (formerly QSI) in 2024, expanding national reach [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Growth Signals**: Headcount of ~1,085 employees [[builtin.com](https://builtin.com/company/vixxo)]; serves 40+ specialized trades; completed 100,000+ capital projects; increased service capabilities through the 2024 acquisition.

## Competitive Advantages
- **Technology moat**: Proprietary AI-driven platform that eliminates hidden fees and provides real-time pricing transparency – a differentiator in an industry often opaque with costs [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Scale and experience**: 45+ years of combined industry experience, 150,000+ vetted providers, and the ability to manage 3.75 million work orders annually across major national brands [[vixxo.com](https://www.vixxo.com/)]
- **First-mover in AI**: Developed the industry’s first virtual technician assistant, reducing downtime and repair costs [[builtin.com](https://builtin.com/company/vixxo)]

## Strategic Focus
- **Technology-led transformation**: Continuing to invest in AI and data analytics to further automate and streamline facilities management, improving speed and transparency for clients [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **National expansion**: Leveraging the 2024 acquisition to deepen coverage across the U.S. and Canada, especially in convenience, grocery, and restaurant verticals [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Customer-centric innovation**: Prioritizing "spend less, stress less" by eliminating surprise costs and delivering proactive maintenance insights [[vixxo.com](https://www.vixxo.com/)]

## Why Work Here
- **Culture**: Emphasizes a "small-business feel" despite serving Fortune 500 clients – employees are recognized by name, not just as numbers. Core values include "Win Together," "Own the Solution," "Wow the Customer," and "Value Differences." [[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Diversity & Inclusion**: Intentional focus on hiring and developing diverse teams; "Value Differences" is a stated core value and viewed as a competitive advantage [[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Work Arrangement**: Offers a remote work program; Built In notes "Typical time-on-site: None" and the careers page references "50/50 Remote Work," suggesting a hybrid or flexible model [[builtin.com](https://builtin.com/company/vixxo)][[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Benefits**: Comprehensive package including medical, dental, vision, LTD/STD, life, pet insurance, 401K, FSA, generous PTO (including paid holidays and volunteer time), family/childcare benefits, and performance bonuses. [[vixxo.com](https://www.vixxo.com/about-us/careers)][[builtin.com](https://builtin.com/company/vixxo)]
- **Engineering / Tech Culture**: Opportunity to work on AI-driven tools and a proprietary platform that directly impacts major national brands. Leadership model encourages every associate to act as a "leader and owner." [[vixxo.com](https://www.vixxo.com/about-us/careers)]

## Sources
1. [vixxo.com](https://www.vixxo.com/about-us/overview) – About Us, company overview, history, mission
2. [vixxo.com](https://www.vixxo.com/) – Homepage with service provider stats and industry verticals
3. [vixxo.com](https://www.vixxo.com/about-us/careers) – Careers page with culture, values, benefits, remote work policy
4. [builtin.com](https://builtin.com/company/vixxo) – Built In company profile with employee count, perks, office locations, and product details
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/vixxo) – Active job listings (28 roles as of search date)

## Other roles at VIXXO

- [Operational Billing Specialist](https://feeny.ai/job/operational-billing-specialist-vixxo-dallas-y3bb15a0edha) — Dallas, TX
- [Sourcing Coordinator (Vendor Sourcing)](https://feeny.ai/job/sourcing-coordinator-vendor-sourcing-vixxo-colwich-kansas-rrs8nxw7yqqf) — Colwich Kansas, United States
- [Inventory Control Specialist - Dallas, TX](https://feeny.ai/job/inventory-control-specialist-dallas-tx-vixxo-work-home-q6dbejrm6f0x) — Work @ Home, United States
- [Equipment Technician | Orlando, FL](https://feeny.ai/job/equipment-technician-orlando-fl-vixxo-work-home-vmapyxnqkdnk) — Work @ Home, United States
- [Equipment Technician | Sarasota, FL](https://feeny.ai/job/equipment-technician-sarasota-fl-vixxo-field-based-n3ajrygzg7dp) — Field - Based
- [Equipment Technician | Indianapolis, IN](https://feeny.ai/job/equipment-technician-indianapolis-in-vixxo-field-based-ntb9zjkpy5sv) — Field - Based
- [Senior Customer Service Representative](https://feeny.ai/job/senior-customer-service-representative-vixxo-dallas-6vah0z543h7v) — Dallas, TX
- [Customer Service Facilities Lead](https://feeny.ai/job/customer-service-facilities-lead-vixxo-dallas-fjr91r151kn3) — Dallas, TX / Hartford Connecticut, United States
- [Equipment Technician | Santa Maria, CA](https://feeny.ai/job/equipment-technician-santa-maria-ca-vixxo-field-based-rw1y33xtxzba) — Field - Based
- [Equipment Technician | Seattle, WA](https://feeny.ai/job/equipment-technician-seattle-wa-vixxo-field-based-9a3jh3kkc1m1) — Field - Based