--- title: 'Vendor Manager, Publishing Operations at Public Library of Science' canonical: 'https://feeny.ai/job/vendor-manager-publishing-operations-public-library-of-science-united-states-8ax4b7h2r5c3' type: 'job' last_seen: '2026-09-10' --- # Vendor Manager, Publishing Operations at Public Library of Science - **Company:** Public Library of Science - **Location:** United States - **Work type:** remote - **Posted:** 2026-07-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.eu.greenhouse.io/plos/jobs/4920266101 ## Job description *This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA. In the US, this is a union represented position as part of the Pacific Media Workers Guild, Local 39521 of the NewsGuild-Communication Workers of America. ## Role Summary PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. As the Publishing Operations Vendor Manager, you will play a critical role in ensuring PLOS’s publishing workflows are supported by a diverse, high-performing network of external partners. You will lead vendor strategy across the publishing lifecycle, ensuring supplier capabilities align with organizational needs. With a focus on quality, scalability, and continuous improvement, you will foster strong partnerships, oversee procurement and contracting processes, drive best practices in vendor management, and support long-term operational resilience. Supervisory Responsibilities N/A- This role will involve management of vendors but will be on the individual contributor track and will not have direct line reports. ## Responsibilities - Oversight of vendor use in end-to-end workflows, ensuring a joined-up and efficient approach - Seek continuous improvement in removing departmental silos and promoting cross-functional vendor scoping (e.g. take steps to move vendors to operating across the workflow from submission to publication, rather than siloing on the basis of department). - Limit risk to PLOS by ensuring a healthy diversity in the suppliers that support our work, while maximising efficiency and quality - Maintain awareness of relative strengths offered by suppliers that offer publishing support, and develop risk-reward scenarios for changing suppliers/opening requests for proposals (RFPs) - Management of vendor contract renewal - Serve as primary point of contact with suppliers/vendors in contract negotiations (cascading to relevant teams/legal where needed) - Track contract end dates and alert teams to pending end of contract three months before renewal date - Work with internal stakeholders to review and update tasks, volumes and quantifiable and reportable SLAs based on forecast submission and publication volume. - Develop forecast of supplier-side headcount (including optimal seniority of roles, where options exist) likely needed to support outsourced work - If needed, support negotiation between in-house teams and suppliers to finalise headcount and budget - Work with legal to update contracts - Management of RFP process - Serve as primary point of contact with suppliers/vendors in RFP process (cascading to relevant teams/legal where needed) - Support Director of Publishing Operations & Customer Care and Director of Editorial in pricing negotiations and budget requirements. - Work with external consultant to develop short list of suppliers to approach for RFP - Support internal stakeholders in drafting RFP documentation and setting success criteria - Serve as primary point of contact with suppliers who are submitting proposals - Support internal stakeholders in reviewing proposals and interviewing suppliers - With external consultant, support internal stakeholders in selecting supplier who is best placed to deliver services to meet PLOS’ needs and within budget - Work with internal stakeholders and legal to develop contract (process as outlined above in contract renewal process) - Vendor onboarding - Serve as primary point of contact with new suppliers/vendors in onboarding process - Establish onboarding best practice guidance, including a rollout plan and communications templates - Work with internal teams to establish KPIs, service level agreements (SLAs) and auditing framework - As part of new contract or contract renewal process, work with internal stakeholders to develop/review plans for monthly quality assurance audits to track adherence to SLAs - Serve as primary point of contact with suppliers/vendors in sharing auditing results and developing remedial plans where service falls below agreed levels - Where service falls below expected standards, support in-house teams in remediation and review vendor plans to improve performance - Work with the Engineering and Product teams to prioritise development of data, reports, and other tools needed to track accountability via auditing process - Proactively identify opportunities to reduce in-house time spent auditing - Maintain PLOS-side feedback tracker, and coordinate the sending of feedback to suppliers - Escalate contract breaches to legal for advice - Establish a culture of excellence in vendor relationships - Develop, maintain and share resources and best practices for vendor management, including how to set appropriate SLAs and audit levels, and how to collect and share feedback - Lead training sessions for PLOS staff to share best practices for engagement with vendors - Support regular site visits both with external consultant and key contacts from relevant teams. - Capacity planning - Regularly review number of tasks sent to suppliers to ensure volume is as outlined in contract - Work with teams to amend contract and headcount as needed - Confirm appropriateness of vendor-side headcount once forecasts and reforecasts of submission and publication numbers are available - Maintain awareness of new supplier-side tools and technologies - Regularly meet with suppliers to review tools and technologies that they are developing to support efficient peer review - Regularly meet with journal teams (publishing, operations, editorial, production, R&R, publication ethics, customer care) to understand what technologies might be most helpful in supporting efficient peer review and publication - Liaise with Digital teams to ensure cross-functional alignment - Support demonstrations of potentially useful tools to PLOS teams Knowledge and Skills Vendor Procurement and Relationship Management - Experience in sourcing vendors and managing RFI/RFP processes and onboarding - Experience in developing and maintaining long-term, collaborative relationships with vendors such as editorial service providers, production partners or copyediting/typesetting vendors. - Experience in drafting and enforcing service level agreements (SLAs); auditing and analyzing vendor KPIs such as turnaround times, quality scores, and author/editor satisfaction; and managing budget. - Demonstrated experience in managing multiple vendors across global time zones and high-volume journal portfolios Publishing Workflow Knowledge - Understanding of end-to-end publishing workflows including manuscript submission, peer review, production, copyediting, typesetting, and online publication. Familiarity with publishing standards (e.g., JATS XML, DOI registration, ORCID integration), ethical publishing guidelines (e.g., COPE, ICMJE) and compliance issues (e.g., data privacy, accessibility) Technology and Systems Proficiency - Familiarity with manuscript tracking systems (e.g. Editorial Manager), production platforms, and content management systems - Familiarity with tools to increase the accuracy and efficiency of editorial processes and technical checks - Experience with tools for data tracking and reporting (e.g. Tableau) Cross-functional and Cross-cultural Collaboration - Proven ability to collaborate with editorial, production, product and legal teams to align vendor operations with business needs - Skilled in working across cultures and time zones, with experience managing diverse vendor and stakeholder relationships Communication and Reporting - Clear, professional communication style suited to managing both internal stakeholders and external partners - Strong documentation and reporting skills to track vendor activities and support audits or reviews ## Qualifications - Extensive experience in developing and maintaining productive relationships with editorial and/or publishing services providers - Advanced degree or certifications in a relevant field (e.g., in procurement, operations, or project management) a plus Physical Requirements and Work Environment - Prolonged periods stationary at a desk and working on a computer. - Some national and international travel will be required. - Some flexibility to work across time zones. The base salary range we’ve established for these positions is (US): $75,000 - $83,000 or (UK) £50,000- £54,000. PLOS also offers a comprehensive benefits package summarized below. ## BENEFITS: US: - 401k with employer match - Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid) - Paid Vacation, 11 public holidays and sick leave - Parental leave - Birthday and three winter holidays days off - Short term and long term disability insurance - 2 days paid time off for volunteering per year - Fully remote work environment with stipend on joining for home office UK: - Private medical insurance - Life assurance - Income protection - Personal accident insurance - Pension with up to 10% employer match - 25 days holidays, market competitive Maternity and Paternity leave - Birthday and three winter holidays days off - 2 days paid time off for volunteering per year - Fully remote work environment with stipend on joining for home office ## About PLOS Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers. We’re committed to equal opportunity We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Visit[plos.org/careers](http://plos.org/careers) to learn more. To learn more about how PLOS protects your privacy, see our [Employee Privacy Notice](https://plos.org/employee-privacy-notice/). ## About Public Library of Science ## Company Overview - **One-liner**: PLOS (Public Library of Science) is a nonprofit open-access publisher driving open science forward by transforming how scientific knowledge is shared, accessed, and reused across all disciplines. - **Entity Type**: Private (Nonprofit organization; mission-driven, not venture-backed) - **Headquarters**: San Francisco, California, United States (Levi’s Plaza, 1160 Battery Street, Suite 225) - **Founded**: 2000 - **Founders**: Patrick O. Brown, Michael Eisen ## Core Business - **Primary industry**: Scholarly Publishing / Open Science / Academic Journals - **Target customers**: Researchers, academic institutions, libraries, funders, and policymakers worldwide (B2B and B2C for the research enterprise) - **Mission or purpose statement**: To drive open science forward with measurable, meaningful change in research publishing, policy, and practice — working toward a future where science is open to all, for all. ## Products & Services - **PLOS Journals**: A portfolio of 14 academic journals covering life sciences, health, sustainability, engineering, and technology. Flagship titles include *PLOS Biology*, *PLOS Medicine*, *PLOS ONE*, *PLOS Computational Biology*, *PLOS Genetics*, *PLOS Pathogens*, and *PLOS Climate*. All are open-access and peer-reviewed. - **Open Science Tools & Policies**: Innovations in scholarly communication including preprints, data sharing mandates, open peer review, and reproducible research practices. PLOS actively engages in policy discussions and multi-stakeholder initiatives. - **Publishing Services & Partnerships**: Works with institutions, consortia, and funders to develop equitable business models (e.g., institutional agreements, transformative deals) that enable broad participation in open access. ## Market Standing - **Valuation/Market Cap**: Not applicable (nonprofit; no valuation available) - **Key Metric**: Annual Revenue of **$38.3 million** (latest data); Total surplus reinvested into mission - **Notable Investors/Partners**: Partners include scholarly organizations, libraries, funders (e.g., Wellcome, Howard Hughes Medical Institute, Gates Foundation), and advocacy groups. PLOS is a member of OASPA, COPE, and the Initiative for Open Citations. - **Growth Signals**: Headcount of **1,012 employees** (+11% YoY, +179 people); operates in **90 countries**; expanding global presence with staff in the UK, India, Italy, Iran, Saudi Arabia, and more. Active hiring in engineering, marketing operations, and publishing roles. ## Competitive Advantages - **Mission-Driven Nonprofit Model**: Not beholden to shareholders; all surplus revenue is reinvested into advancing open science, which builds trust with the research community. - **Pioneering Legacy & Brand**: Founded in 2000, PLOS launched the first mega-journal (*PLOS ONE*) and has been a catalyst for the open-access movement for over 25 years. - **Global Reach & Community**: Operates in 90 countries with a diverse, international team and a network of 41,000+ LinkedIn followers. Strong brand recognition in academic and policy circles. - **Innovation in Scholarly Communications**: Known for testing and refining new models (e.g., preprints, data sharing, open peer review) that shape industry standards. ## Strategic Focus - **Open Science Leadership**: Driving adoption of open science principles through policy work, community engagement, and new publishing models. - **Equitable Participation**: Developing business models that reduce barriers for researchers in under-resourced regions and disciplines. - **Digital Transformation**: Under Chief Digital Officer Tom Scott (ex-Wellcome, BBC), PLOS is investing in digital technologies, data ethics, and product innovation to make content and services more accessible. - **Brand Revitalization**: Beginning in 2025, PLOS is refreshing its brand to center its vision and mission more clearly. ## Why Work Here - **Culture & Values**: A passionate, collaborative, and pioneering team committed to transparency and inclusion. Values include being inclusive, collaborative, pioneering, and transparent. The organization actively challenges inequity in scholarly communication. - **Remote/Hybrid Policy**: Global team with headquarters in San Francisco; likely offers flexible/remote arrangements given the distributed workforce (staff across US, UK, India, Italy, and more). - **Notable Perks & Environment**: Mission-driven work with tangible impact on global science. Strong emphasis on employee growth, diversity, and work-life balance (work-life score: 3.7/5.0 on employee reviews). Compensation is competitive for the nonprofit sector (e.g., Editorial Operations Manager ~$106k/year). - **Engineering & Tech Culture**: Active hiring for Senior Software Engineers and Publishing Operations Content Technical Leads. Digital product innovation is a strategic priority, offering meaningful technical challenges. ## Sources 1. [plos.org/about](https://plos.org/about/) 2. [plos.org](https://plos.org/) 3. [plos.org/careers](https://plos.org/careers/) 4. [linkedin.com/company/public-library-of-science](https://www.linkedin.com/company/public-library-of-science) 5. 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