---
title: 'Vendor Operations Performance Analyst at SumUp'
canonical: 'https://feeny.ai/job/vendor-operations-performance-analyst-sumup-berlin-gx808s7zjbg2'
type: 'job'
last_seen: '2026-10-27'
---

# Vendor Operations Performance Analyst at SumUp

- **Company:** SumUp
- **Location:** Berlin, Germany
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-27
- **Apply:** https://sumup.com/careers/positions/8543373002?gh_jid=8543373002

## Job description

Vendor Operations Performance Analyst

Location: Berlin, Germany (office-first setup )

Employment type: Full-time, permanent

## Team description

Our Vendor Operations team is the engine that allows SumUp to support millions of merchants worldwide. We partner with external service providers to ensure our global support remains personal, efficient, and high-quality. We don't just manage vendors; we build seamless extensions of the SumUp culture, ensuring every merchant receives world-class service, no matter where they are in the world.

As our Vendor Operations Analyst, you will be the person who keeps our BPO partners performing at their best: day in, day out. You'll own operational performance governance across our outsourced partners: tracking KPIs, running governance cadences, diagnosing performance issues and driving the improvements that keep our vendors consistently accountable to the SumUp standard. You are the link between operational data and real-world results.

## What you'll do

- Track productivity and efficiency KPIs across all outsourcing partners, spot deviations early, and push for corrective action before issues escalate
- Investigate the root causes behind performance dips, such as productivity drops, rising backlogs, or slipping schedule adherence, and turn findings into clear, prioritised improvement plans with the workforce management team
- Build onboarding and readiness processes so new agents reach full productivity quickly across all partner sites
- Design and roll out process and tooling improvements in partnership with Business Architecture, Enablement, Change Management, CRM, and Data/BI teams
- Prepare data driven agendas for vendor business reviews, track agreed actions, and escalate when partners fall short of targets
- Support vendor negotiations with performance analysis and scenario modelling to improve cost per interaction

You'll be great for this role if…

- Experience investigating operational underperformance, such as productivity dips, rising backlogs, schedule adherence issues and turning findings into clear, prioritised, improvement plans.
- Track record of documenting and standardising operational processes so they're clear, repeatable and easy for other teams to follow and maintain.
- Comfort coordinating improvement projects across multiple internal teams, such as workforce management, enablement and data teams. Managing dependencies and keeping stakeholders aligned without formal authority.
- Working knowledge of SQL and experience with CRM or BI platforms (such as Salesforce, Zendesk, Tableau, or Looker) to pull data independently and build operational performance reports.
- Background in a BPO or outsourced operations environment, with hands on experience supporting vendor performance governance and KPI tracking.

## Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education

💶 A corporate pension scheme where we match up to 20% of your contributions

🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days

🎁 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches

🌴 Break4me: 1-month sabbatical after 3 years of service

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

## About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in [our diverse team](https://youtu.be/9DG64C3moeQ?si=YpcWuBNBTOQPzeLI) of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. [Our core values](https://www.sumup.com/careers/culture/) lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our [careers website](https://www.sumup.com/careers/), and follow our journey on [LinkedIn](https://www.linkedin.com/company/sumup/), [Instagram](https://www.instagram.com/insidesumup/), and [TikTok](https://www.tiktok.com/@insidesumup). Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

## About SumUp

## Company Overview
- **One-liner**: SumUp is a global fintech company that provides simple, affordable payment and financial management tools to help small businesses start, run, and grow.
- **Entity Type**: Private (Funding stage not publicly available)
- **Headquarters**: London, United Kingdom
- **Founded**: 2012
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Financial Services / Fintech (Payments)
- **Target customers**: Small and medium-sized businesses (SMBs), B2B
- **Mission or purpose statement**: "Empower small businesses all over the world." — with the vision of "a world where everyone can build a thriving business."

## Products & Services
- **Payment Processing (Card Readers & POS)**: Hardware and software solutions for in-person and online payments, enabling merchants to accept card and contactless payments.
- **SumUp Business Account**: A digital business account for managing finances and transactions.
- **Invoicing & Customer Relationship Tools**: Tools to create invoices, manage customers, and streamline operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 4 million merchants served across 37 markets; 3,000+ employees from more than 90 nationalities
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Headcount growth to 3,000+; recognition as a Top Global Employer for inclusion (Stonewall Workplace Equality Index 2022/2023) and Fintech Diversity Initiative of the Year (2025); expansion across 4 continents with 20+ offices.

## Competitive Advantages
- **Global reach**: Operating in 37 markets with localized products and support.
- **Merchant focus**: Deep commitment to small business owners, with products designed specifically for their needs.
- **Inclusive culture**: Strong diversity and inclusion programs, gender parity in workforce, and employee-led communities (e.g., Pride Club).
- **Autonomous teams**: Small, empowered teams with servant leadership, fostering innovation and speed.

## Strategic Focus
- Expanding product and service portfolio to become a complete financial partner for small businesses.
- Continuing to invest in a learning culture (SumUp University) and employee development.
- Maintaining an office-first culture while enabling occasional remote work to balance collaboration and flexibility.
- Growing market presence by entering new geographies and deepening existing ones.

## Why Work Here
- **Culture**: Office-first company that values human connection, autonomy, and continuous learning. Core values include Team First, We Care, and Founder’s Mentality.
- **Remote/Hybrid policy**: Office-first with the ability to work remotely occasionally, as agreed with teams.
- **Benefits**: Relocation support for overseas hires, dedicated budget for conferences and external training, and location-specific perks.
- **Engineering culture**: Autonomous teams, servant leadership, and a focus on pragmatic, self-driven problem-solving.
- **Inclusion**: Recognized as a Top Global Employer for inclusion; active LGBTQ+ community and gender parity initiatives.
- **Hiring process**: Transparent, with recruiter screening, hiring manager interview, technical assessment, team interview, bar raiser, and final offer.

## Sources
1. [sumup.com](https://www.sumup.com/careers/)
2. [linkedin.com](https://www.linkedin.com/company/sumup)
3. [sumup.com](https://www.sumup.com/careers/culture/)
4. [sumup.com](https://www.sumup.com/careers/positions/)
5. [sumup.com](https://www.sumup.com/careers/how-we-hire/)

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