---
title: 'Vendor Performance Manager, APAC at Airbnb'
canonical: 'https://feeny.ai/job/vendor-performance-manager-apac-airbnb-singapore-3yab4fx5wbzt'
type: 'job'
last_seen: '2026-11-04'
---

# Vendor Performance Manager, APAC at Airbnb

- **Company:** Airbnb
- **Location:** Singapore
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-04
- **Apply:** https://careers.airbnb.com/positions/8349111?gh_jid=8349111

## Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Vendor Performance Management team oversees a network of high-performing vendor partners, ensuring they deliver maximum value across the CBO organization.

The Difference You Will Make

The Workforce And Vendor Excellence team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app. As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing the Homes program.

You will be responsible for ensuring our vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement, and maintain strict adherence to Airbnb’s quality standards. This role requires a strong blend of analytical rigor, negotiation skills, and a passion for operational excellence within a global vendor network.

A Typical Day

Performance Management & Reporting

- KPI & SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
- Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership.
- Operational Process Optimization: Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.
- Establish Scalable Infrastructure: Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts.
- Business Reviews: Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
- Forecasting & Capacity: Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts.

Strategic Partnerships & Improvement

- Continuous Improvement: Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience.
- Contract Adherence: Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates.
- Risk Mitigation: Proactively identify and mitigate operational and compliance risks within the vendor ecosystem.

Internal Stakeholder Management

- Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance).
- Synthesize vendor feedback and performance to inform product development and the Homes business.
- Provide regular updates to senior leadership on vendor performance and impact.

## Your Expertise

Required Qualifications

- 10+ years of professional experience, with at least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment.
- Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
- Technology & CRM Proficiency: Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong) to optimize sales processes and operational efficiency.
- Operational Excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma).
- Communication & Influence: Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels, both internally and externally.
- Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.

## Preferred (Great to Have)

- Experience in the Tech, Travel, or Gig/Sharing Economy sectors.
- Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.
- Experience launching new programs or standing up operations with a vendor from scratch.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @[airbnb.com](http://airbnb.com) or @[ext.airbnb.com](http://ext.airbnb.com) email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

## About Airbnb

## Company Overview
- **One-liner**: Airbnb operates a global marketplace for unique stays, experiences, and adventures, connecting hosts with travelers.
- **Entity Type**: Public (NASDAQ: ABNB)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2007
- **Founders**: Brian Chesky, Joe Gebbia, Nathan Blecharczyk

## Core Business
- **Primary industry/industries**: Online Travel & Hospitality, Software Development
- **Target customers**: B2C (travelers), C2C (hosts), with some B2B (Airbnb for Work, business travel)
- **Mission or purpose statement**: To create a world where anyone can belong anywhere, providing unique travel experiences and economic opportunity for hosts.

## Products & Services
- **Airbnb Stays**: The core platform for booking short-term rentals (entire homes, private rooms, shared spaces) in over 220 countries and regions.
- **Airbnb Experiences**: Curated, hands-on activities hosted by locals (e.g., cooking classes, guided hikes, workshops).
- **Airbnb Adventures**: Multi-day, small-group immersive trips led by local experts.
- **Airbnb for Work**: A service for companies to manage business travel and team retreats.
- **Luxe**: A premium tier offering vetted, high-end vacation homes with dedicated trip designers.

## Market Standing
- **Valuation/Market Cap**: ~$77.8B (as of recent data)
- **Key Metric**: Annual Revenue of $12.2B (based on available data)
- **Notable Investors/Partners**: Sequoia Capital, Andreessen Horowitz, Founders Fund, Y Combinator
- **Growth Signals**: 
  - **From 2007 to present**: 1.5 billion guest arrivals globally.
  - **Headcount Growth**: Employs ~21,644 people, a **+30.6% year-over-year increase**.
  - **Global Reach**: Operates in 176 countries with a strong international team (e.g., offices/employees in India, Italy, Canada, Brazil, UK, Australia, China).
  - **Public Company Status**: IPO in 2020, trading on NASDAQ.

## Competitive Advantages
- **Network Effects**: A massive, global two-sided network of 5 million+ hosts and 1.5 billion arrivals creates a formidable moat that is very difficult for competitors to replicate.
- **Brand & Trust**: A globally recognized brand synonymous with alternative accommodations and travel experiences.
- **Liquidity & Inventory**: Unrivaled inventory depth across 220+ countries, offering unique stays not found in traditional hotels.
- **Live and Work Anywhere Policy**: A radical shift in work culture that offers flexibility and a competitive edge in talent acquisition, allowing employees to live anywhere in their country of employment with no compensation change.

## Strategic Focus
- **International & Mainstream Expansion**: Continuing to grow its user base beyond early adopters into mainstream travel and new international markets.
- **Product Diversification**: Pushing hard into "Experiences" and "Adventures" to reduce reliance on accommodations and capture more of the travel wallet.
- **Leveraging AI & Technology**: Investing in AI (e.g., AI Engineer roles in Community Support) to improve the guest and host experience, search, and trust & safety.
- **Return to Travel & "Live Anywhere"**: Capitalizing on the post-pandemic shift towards remote work and long-term stays with its "Live and Work Anywhere" initiative.

## Why Work Here
- **Flexibility**: A ground-breaking **"Live and Work Anywhere"** policy. Employees can work from home, an office, or temporarily anywhere in the world (with approval). Compensation is not changed when moving within their country of employment.
- **Compelling Mission**: An opportunity to work on a platform that creates connection and economic empowerment for millions of people globally.
- **Diversity & Belonging**: Strong commitment to inclusion with numerous Employee Resource Groups (ERGs) such as Able@, Black@, Women@, Parents@, and many more.
- **Great Benefits**: 
  - **Travel Credit**: Quarterly Airbnb travel and experiences credit.
  - **Education**: Annual educational stipend.
  - **Wellbeing**: Subsidized healthcare, mental health support, family care support, and generous parental leave.
  - **Equity**: Competitive compensation including equity and an Employee Stock Purchase Program (ESPP).
- **Culture**: Values-driven with a focus on "Be a Host" (caring, open, encouraging), "Champion the Mission," and "Embrace the Adventure."
- **Work Model**: Supports a mix of remote, hybrid (be close to an office), and onsite work, giving employees significant control over their schedule.
- **Talent Community**: A highly creative and collaborative environment with industry-leading talent.

## Sources
1. [careers.airbnb.com](https://careers.airbnb.com/)
2. [careers.airbnb.com/life-at-airbnb/](https://careers.airbnb.com/life-at-airbnb/)
3. [airbnb.com](https://www.airbnb.com/)
4. [linkedin.com/company/airbnb](https://sg.linkedin.com/company/airbnb)
5. [careers.airbnb.com/positions/](https://careers.airbnb.com/positions/)

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