--- title: 'Vet Clinic Support Associate at Vetcove' canonical: 'https://feeny.ai/job/vet-clinic-support-associate-vetcove-remote-67635pwbrzm6' type: 'job' last_seen: '2026-09-07' --- # Vet Clinic Support Associate at Vetcove - **Company:** Vetcove - **Location:** Remote - **Compensation:** $50k–$80k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/vetcove/2c68f84a-c437-41ad-b328-2fb3800febef/application **Skills:** Customer-facing support experience, Written communication, Verbal communication, Chat support experience, Tech/start-up work experience > The Vet Clinic Support Associate engages with veterinary professionals to support their purchasing decisions and processes via the Vetcove platform. Responsibilities include resolving user inquiries via live chat, email, and phone, troubleshooting issues, and collaborating cross-functionally to improve platform feat... ## Job description Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. ## About the Position The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. ## What you'll do - Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows You should have - 1 year of relevant, customer facing work experience - 2 Year Associates Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required ## Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: 1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! 2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! 3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! 4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! 5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. ## About Vetcove ## Company Overview - **One-liner**: Vetcove operates an e-commerce and mobile platform that powers the animal health supply chain, enabling veterinary hospitals to compare, purchase, and manage supplies from hundreds of vendors in a single place. - **Entity Type**: Private (venture-backed, Series A1) - **Headquarters**: Miami, FL, USA [pitchbook.com] - **Founded**: 2015 [pitchbook.com] [ycombinator.com] - **Founders**: Alex Kates (CEO) and Mitchell Kates (Tech) [ycombinator.com] ## Core Business - **Primary industry**: Veterinary healthcare supply chain technology / Business/Productivity Software [pitchbook.com] - **Target customers**: B2B – veterinary hospitals (general practice, emergency & specialty clinics), nonprofits (SPCAs, zoos, aquariums), and veterinary consolidators across all 50 US states [builtin.com] [ycombinator.com] - **Mission or purpose statement**: “Provide veterinary hospitals and nonprofits with technology that helps them succeed through our eCommerce and mobile platforms” and help veterinary staff “spend more time helping patients, and less time shopping and comparing across vendors” [builtin.com] ## Products & Services - **Vetcove eCommerce Platform**: SaaS e-commerce platform that aggregates product catalogs from multiple veterinary suppliers, offers real-time price comparison, order management, and inventory visibility. [pitchbook.com] [builtin.com] - **Vetcove Mobile App**: Mobile platform that extends the same purchasing and supply chain capabilities to veterinary professionals on the go. [builtin.com] - **Pharmacy / Prescription Delivery**: Facilitates delivery of medications directly to pet parents, integrating the retail pharmacy workflow. [pitchbook.com] [builtin.com] ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding – $153M raised to date [pitchbook.com]; latest deal – $50M Series A1 (December 2021) [pitchbook.com]. - **Notable Investors/Partners**: Y Combinator (batch S16), plus 18 total investors (undisclosed names) [pitchbook.com] [ycombinator.com]. - **Growth Signals**: - Community of **17,000+** veterinary hospitals (Built In) or **23,000+** (Y Combinator) across the US [builtin.com] [ycombinator.com] - Headcount of **121 employees** as of 2026 [pitchbook.com], up from ~83 earlier (50%+ growth) [ycombinator.com] - Remote-first company with active hiring across engineering, customer success, finance, and AI [jobs.ashbyhq.com] [builtin.com] ## Competitive Advantages - **Network effects**: As more hospitals join, the platform becomes more attractive to suppliers, creating a two-sided marketplace moat. - **Supplier aggregation**: Replaces the fragmented, manual process of calling/emailing dozens of distributors with a single, transparent purchasing experience. - **Deep integration**: Works with practice management systems (PIMS) and offers API/SaaS tools that embed purchasing into existing hospital workflows. - **Direct-to-consumer pharmacy**: Bridges the gap between veterinary prescription and patient delivery, adding a revenue stream and retention lever. ## Strategic Focus - **Expand hospital reach**: Continue onboarding the remaining veterinary hospitals in the US and deepen penetration with existing accounts. - **Pharmacy and telehealth enablement**: Scale the medication delivery service and explore tools to support telemedicine prescription management. - **AI-driven supply chain intelligence**: Investment in AI features (e.g., product recommendations, automated reordering, inventory forecasting) as evidenced by the “AI Integrations Staff Engineer” role [builtin.com]. - **International expansion**: Not explicitly stated, but the infrastructure is positioned for multi-country rollouts. ## Why Work Here - **Culture & Remote Policy**: Fully remote (US-based) with a pet-friendly office in Miami for optional collaboration. Promotes work-life balance and flexibility. [builtin.com] [ycombinator.com] - **Perks & Benefits**: - Home-office stipend for remote employees [builtin.com] - Company equity and performance bonuses [builtin.com] - Generous parental leave, health insurance, dental, FSA [builtin.com] - Pet-friendly environment (employees can bring pets to work or have a pet-friendly culture) [builtin.com] - **Engineering Culture**: Uses React Native for mobile, invests in AI/ML. Emphasizes transparency, humility, and “disrupting with purpose” [builtin.com]. Opportunities to work across full stack, AI, and product ops. - **Growth & Training**: Promotes from within, offers job training + conferences, and provides lunch-and-learn sessions [builtin.com]. ## Sources 1. [pitchbook.com](https://pitchbook.com/profiles/company/129759-76) 2. [builtin.com](https://builtin.com/company/vetcove) 3. [ycombinator.com](https://www.ycombinator.com/companies/vetcove/jobs) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Vetcove) ## Other roles at Vetcove - [Senior Manager, Strategic Events & Experiences](https://feeny.ai/job/senior-manager-strategic-events-experiences-vetcove-remote-wnfvkj4kp1qv) - [Vet Clinic Implementation Associate](https://feeny.ai/job/vet-clinic-implementation-associate-vetcove-remote-qadnccc78q3g) - [Head of Finance](https://feeny.ai/job/head-of-finance-vetcove-remote-446gbq1m572c) - [Vet Clinic Retention Associate](https://feeny.ai/job/vet-clinic-retention-associate-vetcove-remote-ab7s63zmmx48) - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-vetcove-remote-kswk11rcpcxq) - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-vetcove-remote-rv7wzwsz5epg) - [Staff Frontend Engineer](https://feeny.ai/job/staff-frontend-engineer-vetcove-remote-t0dttjtsg949) - [Recruiter](https://feeny.ai/job/recruiter-vetcove-remote-jv5a6j2b2dmy) - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-vetcove-remote-2qxx48pd6906) - [Senior Engineering Manager](https://feeny.ai/job/senior-engineering-manager-vetcove-remote-r5px0pyam2br)