--- title: 'Vice President, Customer Operations at Partnerize' canonical: 'https://feeny.ai/job/vice-president-customer-operations-partnerize-london-898eza7qpszq' type: 'job' last_seen: '2026-11-01' --- # Vice President, Customer Operations at Partnerize - **Company:** Partnerize - **Location:** London, United Kingdom - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-11-01 - **Apply:** https://partnerize.com/company/jobs/?gh_jid=7991211003 ## Job description ## Who We Are At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing. ## Why Join Us We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you. The Vice President of Customer Operations serves as the operational execution engine driving Partnerize’s post-sale delivery lifecycle. Reporting directly to the CRO, this tactical leader oversees global teams focused on technical onboarding and integrations, customer support, and delivery operations. The ideal candidate translates executive strategy into high-impact execution, optimizing time-to-value, enforcing SLAs, scaling services margins, and driving AI-powered efficiencies across all operational teams. Core Responsibilities Onboarding & Technical Integrations - Execute onboarding and integration strategies to accelerate platform deployment and reduce time-to-value (TTV) for enterprise brands. - Build and enforce standardized frameworks to ensure friction-free client implementation into our centralized SaaS platform architecture. - Partner with Product and Engineering to streamline API workflows and eliminate technical integration bottlenecks. Support Operations & Customer Health - Direct multi-tier global technical support operations, enforcing strict SLA compliance, high CSAT/NPS ratings, and rapid resolution times. - Operationalize AI tools and automated support workflows to improve service quality while lowering overall cost-to-serve (COGS). - Monitor frontline customer health indicators and operational telemetry to proactively surface and mitigate churn risks. Services Delivery Operations - Manage day-to-day operations, resource allocation, and project delivery for Partnerize's managed services arm. - Optimize gross margins and utilization rates across services teams while maintaining high standards of client delivery. - Drive tight operational handoffs between Sales, Customer Success, and Services to support account expansion and Net Revenue Retention (NRR). ## Team Leadership & Tactical Execution - Lead, mentor, and build high-performing, data-driven teams across global onboarding, support, and delivery functions. - Establish key operational performance metrics (KPIs) and utilize analytics to continually refine process efficiency. - Serve as an operational point of escalation for complex enterprise customer implementations and service delivery requirements. Required Experience & Skills - Experience: 6+ years of progressive leadership experience managing customer operations and technical integrations teams within the SaaS space. Proven track record to evidence adherence to ITIL Framework or similar applying governance practices - Functional Management: Direct experience leading multi-disciplinary operational teams across technical onboarding and global client support - Technology & AI Fluency: Hands-on experience implementing automation, modern support stacks, and AI workflows to drive team productivity and reduce operational overhead. - Execution & Analytics: Strong analytical capabilities with a track record of using operational data (TTV, SLAs, CSAT, margins) to drive execution and continuous improvement. - Cross-Functional Collaboration: Proven ability to work side-by-side with Sales, Product, and Customer Success leaders to support account expansion and retention goals. - Preferred system experience: Asana, Zendesk, Jira, Salesforce - Strategic Alignment experience: demonstrated competencies in the application of OGSM framework or similar to turn high-level company vision into clear daily tasks. Our Commitment to Diversity & Inclusion We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception. Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/ Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes. ## About Partnerize ## Company Overview - **One-liner**: Partnerize is an AI-powered partnership and affiliate marketing automation platform that helps businesses manage, track, and pay their online sales partners, affiliates, and influencers. - **Entity Type**: Private (funding stage: Series D, with $89.5M total funding) - **Headquarters**: New York, United States - **Founded**: 2010 - **Founders**: Not publicly available ## Core Business - Primary industry: Advertising Services / Affiliate Marketing / Partnership Automation - Target customers: B2B, focused on enterprise and mid-market brands across retail/e-commerce, D2C, travel, finance, telecom, subscriptions, and gaming. - Mission: To turn partnerships into a profit center and elevate partner marketing to a primary sales channel in the marketer’s mix. ## Products & Services - **Partnerize Platform**: An all-in-one affiliate automation SaaS platform that includes partner discovery AI, AI fraud intelligence, predictive optimization, unified real-time data and attribution, and automated payment processing. The platform enables clients to manage the full partnership lifecycle – from discovery and recruitment to optimization, compliance, and fraud prevention. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metrics**: Annual Revenue of $76.1M (LinkedIn estimate); Total Funding of $89.5M across 10 rounds. - **Notable Investors/Partners**: Greycroft, DN Capital, Mithril Capital Management, GP Bullhound, Silicon Valley Bank. In a recent consolidation, Partnerize joined forces with Pepperjam and BrandVerity. - **Growth Signals**: Serves over 1,800 clients globally, driving $15B+ in transactions via a network of 750,000+ partners and 250,000+ influencers. Active job postings increased 300% year-over-year (32 open positions as of mid-2026). Operates in 9 countries with offices in New York, London, Newcastle, Sydney, Tokyo, Tel Aviv, and others. ## Competitive Advantages - **AI-first approach**: Predictive optimization and machine learning models drive placements, payouts, and performance. - **Unified platform**: Combines discovery, attribution, fraud detection, and payment into a single solution – reducing reliance on multiple vendors. - **Pay-for-performance model**: Offers clients a low-risk, high-ROI alternative to expensive paid search and social channels. - **Scale and brand safety**: Proprietary AI fraud intelligence and compliance tools protect brand reputation while enabling massive partner ecosystems. ## Strategic Focus - Deepening AI capabilities to automate partner discovery, optimization, and fraud prevention. - Expanding the “machine-mediated market” concept where partnerships are powered by AI and scale automatically. - Growing the partner ecosystem, particularly influencers and content creators (250,000+ influencers already on the platform). - Consolidating the market through the integration of Pepperjam and BrandVerity to offer combined compliance and monitoring. ## Why Work Here - **Culture highlights**: Values-driven environment emphasizing “share openly and often,” “do the right thing,” “put the customer first,” and “exceed expectations.” Commitment to diversity, inclusion, and belonging. - **Learning & development**: Rich blended learning ecosystem with curated content, on-the-job training, and full access to an extensive online learning platform. - **Benefits**: Industry-leading parental leave, Wellness Fridays (dedicated time for well-being), generous paid time off, competitive retirement savings with employer contributions, and performance-based incentives. - **Work policy**: Hybrid and remote options available (e.g., Lead Python Engineer (Remote) roles posted). Multiple office locations worldwide. - **Engineering culture**: Scores high on work-life balance (3.7/5 on Glassdoor-style ratings). Active hiring for Senior Site Reliability Engineers, Lead Python Engineers, and Data Scientists. ## Sources 1. [Partnerize Company Page](https://partnerize.com/company) 2. [Partnerize Careers Page](https://partnerize.com/company/careers) 3. [Partnerize Platform Page](https://partnerize.com/) 4. [Partnerize LinkedIn Page](https://www.linkedin.com/company/partnerize) ## Other roles at Partnerize - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-partnerize-tel-aviv-w15424sqf9kx) — Tel Aviv, Israel - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-partnerize-us-east-coast-a730nw7tv1mb) — US East Coast - [Senior Infrastructure Manager](https://feeny.ai/job/senior-infrastructure-manager-partnerize-newcastle-tdc7d401eesq) — Newcastle, United Kingdom - [Lead Database Administrator](https://feeny.ai/job/lead-database-administrator-partnerize-philadelphia-7nr1p446y7xc) — Philadelphia, PA - [Senior Technical Project Manager (Compliance & Certifications)](https://feeny.ai/job/senior-technical-project-manager-compliance-certifications-partnerize-east-coast-jbjvmm7wxhb9) — East Coast, United States - [Director, Business Systems & AI Enablement](https://feeny.ai/job/director-business-systems-ai-enablement-partnerize-philadelphia-092f9rxz7df1) — Philadelphia, PA - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-partnerize-tel-aviv-1wa0yjjwm4h7) — Tel Aviv, Israel