---
title: 'Vice President, Customer Success at AlertMedia'
canonical: 'https://feeny.ai/job/vice-president-customer-success-alertmedia-austin-k5cg8sjhw0zk'
type: 'job'
last_seen: '2026-10-13'
---

# Vice President, Customer Success at AlertMedia

- **Company:** AlertMedia
- **Location:** Austin, TX
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8869720002

## Job description

Do work that matters.

At AlertMedia, we're the leading Risk Intelligence and Response company helping organizations protect their people and businesses. Our mission is simple but critical: to save lives and minimize loss by identifying emerging threats worldwide and enabling timely communication when emergencies impact personal safety or business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off

We're seeking an experienced and visionary Vice President, Customer Success to lead AlertMedia's Customer Success organization. This executive will be responsible for ensuring customers realize extraordinary value from our solutions, achieve their safety and security goals, and build a long-term, trusted partnership with AlertMedia.

You will define the strategic direction of Customer Success, lead and develop a high-performing team, and partner cross-functionally to shape the AlertMedia customer journey - including how AI and automation reshape that journey going forward. This is a highly visible role that will directly impact AlertMedia's growth, customer loyalty, and continued market leadership.

## What You'll Do

- Own your function: Take responsibility for the Customer Success department's vision and strategy, people, and outcomes.
- Grow talent: Recruit, mentor, and empower leaders and individual contributors across Customer Success, maintaining exceptionally high standards.
- Drive outcomes: Drive adoption, retention and customer advocacy, delivering measurable results across all customer segments.
- Engage at the executive level: Serve as a trusted advisor and executive sponsor for strategic accounts, strengthening long-term relationships with customer leadership teams.
- Build to scale: Modernize playbooks, processes, and systems - including AI-enabled workflows - to deliver a consistently exceptional experience at every stage of the customer lifecycle.
- Lead with AI: Identify, implement, and scale AI tools and processes that enhance the customer experience and free the team to focus on high-value, relationship-driven work.
- Be the voice of the customer: Partner with Product, Engineering, Sales, and Marketing to bring customer insights into innovation, roadmap, and go-to-market strategy - including how AI-driven capabilities shape future offerings.

## What You Bring to the Role

- 10+ years of customer-facing leadership experience in SaaS, with at least 4+ years leading at scale in a VP or Senior Director role.
- Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
- Executive presence with the ability to engage credibly at the C-suite level, both internally and with customers.
- Data-driven, analytical approach with experience leveraging modern CS tools, systems, and AI-powered insights.
- Genuine curiosity about how AI is transforming Customer Success, and a track record of turning that curiosity into practical team impact.
- Passion for building high-performance teams and a belief in the importance of high standards.
- Commitment to AlertMedia's mission and values - customer-first, impact-driven, and dedicated to safety.

Why you’ll love working at AlertMedia:

- Competitive base salary + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- Mission with impact: Join a company that’s saving lives and helping organizations protect their people during critical events.
- High-growth environment: Play a central role in scaling one of the fastest-growing SaaS companies in emergency communication.
- Collaborative culture: Be part of a team that values trust, transparency, and innovation.
- Meaningful leadership: Lead a talented organization that makes a difference for customers when it matters most.
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
- Ongoing learning and career development opportunities facilitated by our Learning & Development teams

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/).

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

## About AlertMedia

## Company Overview
- **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Austin, Texas, USA
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management
- **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise)
- **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events.

## Products & Services
- **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets.
- **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes.
- **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers.
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**:
  - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth
  - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights
  - Named a Best Place to Work by Austin Business Journal for seven consecutive years
  - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In
  - Recognized as one of Forbes’ top 500 startup employers
  - 98% employee recommendation rate, NPS score of +87

## Competitive Advantages
- **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers).
- **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes.
- **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy.
- **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities.

## Strategic Focus
- **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment).
- **Global expansion**: Continued growth in international markets and scaling the customer base across industries.
- **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management.

## Why Work Here
- **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years.
- **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility.
- **Benefits**:
  - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents)
  - Flexible PTO (unlimited, no counting days)
  - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers
  - 6-week paid sabbatical after 6 years of service
  - Company-wide annual bonus based on collective success
  - Tuesday lunches with company updates from leadership
  - Quarterly volunteer opportunities and team celebrations
- **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure.

## Sources
1. [alertmedia.com - About Us](https://www.alertmedia.com/about/)
2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/)
3. [alertmedia.com - Homepage](https://www.alertmedia.com/)
4. [greenhouse.io - Jobs at AlertMedia](https://job-boards.greenhouse.io/alertmedia/jobs/8400142002)

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