---
title: 'Vice President of Customer Success at Bikky'
canonical: 'https://feeny.ai/job/vice-president-of-customer-success-bikky-new-york-p7vvarm2gv5b'
type: 'job'
last_seen: '2026-09-10'
---

# Vice President of Customer Success at Bikky

- **Company:** Bikky
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-19
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/bikky/am9icG9zdDpZxeunbte-4pQniy99nUah

## Job description

About us: Restaurants are the heart of our communities - where we go to celebrate life’s memorable moments with those we love, and find comfort and familiarity in the world. But while the digital and data revolutions have transformed other parts of commerce and hospitality, restaurants haven’t had the same opportunity. The result has been an industry that’s - on average - had their profit margins shrink by 5x over the past 20 years.

Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world. We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities.

Bikky is based in New York City and has raised over $26 million in funding to date, most recently with a Series B in 2026. We’re proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, Dave’s Hot Chicken, and Long John Silver’s.

Vice President of Customer Success We are hiring our first external leader to take full ownership of our Customer Success   organization.  Reporting to our Co-founder and CTO, you will be handed a highly capable team of CSMs who work tirelessly to educate, support and retain our customer base. At Bikky, Customer Success   is central to our model; how clients use and leverage Bikky for making important business decisions is largely shaped by our CSM team. In turn, you'll own the outcomes that matter most: customers realizing deep value, relationships that are durable, and growing a function that operates with rigor and judgment. In addition, you’ll be a conduit across the organization as it relates to our customer base, finding and unlocking aspects of account management, value expansion and a commercial motion that is largely unbuilt. This hire will have a tremendous impact on our company and be an important part of our growth story. We’re a business with momentum, product market fit and this role will be instrumental in how we get to the next chapter.

This role offers the chance to work with veteran operators, partner with some of the best-known brands in the restaurant industry, and grow a business with real customers, real value, and a strong economic foundation.

Other Responsibilities Include:

- Own Customer Success   end to end. Full accountability for the function, its strategy, process, team and outcomes.
- Drive retention and renewals. Take existing renewal and onboarding motions from good to exceptional, and own churn against a discretionary, high-value product.
- Lead and grow the team. Manage, coach, and develop five CSMs and a team lead, raising the bar on performance, growth and capability.
- Ensure customers realize deep value. Guide sophisticated brands to actually use their data to make consequential business decisions, translating a complex product into terms non-technical operators understand.
- Build the commercial motion. Develop value expansion and upsell muscle over time as new modules and offerings come online.
- Partner cross-functionally with the founders. Work closely across product, sales, and leadership to set standard practices (QBRs, account management, value management) that don't yet exist.

## About you

- 10+ years of experience in a top performing Customer Success   organization
- Proven experience being hands-on within a high growth environment, overseeing a productive and happy team
- Exceptional communication and interpersonal skills
- Strong strategic thinking and intellectual rigor
- Demonstrated ability to navigate complex commercial relationships
- Recent experience being hands-on across the full spectrum of Customer Success  .

## Perks and Benefits

- Generous equity compensation.
- Top tier (for stage) healthcare, including medical, vision, and dental with 100% employer coverage.
- Ability to participate in a 401k.
- Bikky offers a hybrid working environment. For candidates in New York City, we have an office where the team works 3-4 days per week.
- Flexible vacation policy.

## About Bikky

## Company Overview
- **One-liner**: Bikky is a customer data platform (CDP) built exclusively for multi-unit restaurant brands, enabling them to unify data from across their operations to drive marketing, menu, and guest experience decisions.
- **Entity Type**: Private (Venture-backed; $18.3M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Abhinav Kapur (CEO), John Lucas (CTO), Chris Thompson (Head of Revenue)

## Core Business
- **Primary Industry**: Customer Data Platform (CDP) / Restaurant Technology / Marketing Analytics
- **Target Customers**: B2B — specifically large, multi-unit restaurant brands (e.g., Bojangles, MOD Pizza, Dave’s Hot Chicken, Long John Silver’s)
- **Mission/Purpose**: To provide restaurants with the same powerful analytical tools and data insights as the largest, most sophisticated businesses in the world.

## Products & Services
- **[Bikky CDP Platform]**: A SaaS platform that unifies data from POS systems, online ordering, payment processors, and loyalty programs to build a single source of truth for guest data. Key features include:
  - **Guest Profiles** – unified customer view across all channels
  - **Guest Lifecycle Tracking** – manage acquisition, retention, and reactivation
  - **Menu Analysis** – measure performance of menu items and pricing
  - **Marketing Automation** – segment audiences and trigger personalized campaigns
  - **Reporting & Dashboards** – real-time, data-driven insights for C-suite to marketing teams

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric – Total Funding**: $18.3 million (across 6 rounds)
- **Key Metric – Annual Revenue**: $2.9 million (estimated)
- **Key Metric – Scale**: Platform processes **$30 billion** in annual transactions, covers **5,000+ locations**, and tracks **320 million guests**
- **Notable Investors**: Equal Ventures (lead), Gutter Capital (lead), with participation from others across seed and pre-seed rounds
- **Growth Signals**:
  - Employee headcount grew **26.1% YoY** (+12 people) to 41 employees
  - LinkedIn followers grew **46.5% year-over-year**
  - Trusted by major national restaurant brands (Bojangles, MOD Pizza, Dave’s Hot Chicken, Long John Silver’s)
  - Revenue of $2.9M with $18.3M in funding indicates strong product-market fit and runway

## Competitive Advantages
- **Restaurant-Exclusive Focus**: Unlike horizontal CDPs (e.g., Segment, mParticle), Bikky is purpose-built for the unique data challenges and workflows of multi-unit restaurant operators.
- **Deep Integrations**: Connects with all major in-store and off-premise channels (POS, online ordering, loyalty, payments) out of the box, reducing implementation time.
- **End-to-End Guest Intelligence**: Bridges the gap between raw transaction data and actionable marketing/menu decisions, enabling brands to measure the ROI of every decision on guest behavior and lifetime value.

## Strategic Focus
- **Product Expansion**: Continuing to deepen integrations and analytics capabilities for the restaurant vertical.
- **Customer Acquisition**: Scaling the customer base beyond current ~5,000 locations by targeting more large, multi-unit chains in the U.S.
- **Talent Growth**: Actively hiring for senior product, engineering, and customer success roles to support product development and customer retention.

## Why Work Here
- **High-Impact Startup**: Join a small, growing team (41 people) where individual contributions have outsized impact on the product and company trajectory.
- **Culture & Values**: The company emphasizes a culture of “data and a whole lot of empathy,” focusing on both quantitative rigor and user-centric design.
- **Compensation & Perks**: Rated **4.5/5.0** on employer review sites; offers **company equity**, **401(k)**, **dental/health insurance**, **FSA**, **generous PTO**, paid holidays, and paid sick days.
- **Work Model**: **Hybrid** — employees in New York City work from the office 2-3 days per week, with flexibility. Remote program available.
- **Engineering Culture**: Building a complex data platform that integrates with multiple third-party systems (POS, payment, loyalty) — strong opportunity for engineers interested in data pipelines, APIs, and real-time analytics at scale.
- **Current Openings (as of search)**: Senior Software Engineer, Senior Product Designer, Director of Customer Success — all based in New York City.

## Sources
1. [LinkedIn – Bikky](https://linkedin.com/company/bikky-inc)
2. [Bikky About Us](https://bikky.com/about-us)
3. [Bikky Careers](https://www.bikky.com/careers)
4. [Gem Jobs – Bikky](https://jobs.gem.com/bikky)
5. [Built In NYC – Bikky](https://builtin.com/company/bikky)

## Other roles at Bikky

- [Vice President of Marketing](https://feeny.ai/job/vice-president-of-marketing-bikky-new-york-cj5mwq2patvm) — New York, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-bikky-new-york-qtwhb59x9j2q) — New York, NY
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-bikky-new-york-00xdywxdryzj) — New York, NY