---
title: 'Vice President of Engineering | US -Remote at Neuron 7'
canonical: 'https://feeny.ai/job/vice-president-of-engineering-us-remote-neuron-7-bay-area-fcfn0jew9ekh'
type: 'job'
last_seen: '2026-09-12'
---

# Vice President of Engineering | US -Remote at Neuron 7

- **Company:** Neuron 7
- **Location:** Bay Area
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/neuron7/4f73e60c-fab8-4055-acec-3d2d68da615a

## Job description

Vice President of Engineering

Company: Neuron7.ai

Location: US -Remote

## About Neuron7.ai

Neuron7.ai is a leading Service Resolution Intelligence platform leveraging AI and GenAI to transform enterprise service operations. We help global enterprises improve resolution speed, reduce operational costs, and enhance customer experience through intelligent automation and AI-driven insights.

## Role Overview

We are looking for a seasoned VP of Engineering to lead and scale our global engineering organization. This leader will be responsible for driving the technology vision, building high-performing teams, and delivering scalable, enterprise-grade AI products. The role requires deep expertise in AI/GenAI systems, distributed architecture, and enterprise SaaS platforms.

Key Responsibilities

- Define and execute the engineering strategy and technology roadmap aligned with business goals
- Build, lead, and scale high-performing global engineering teams
- Drive architecture and delivery of AI/GenAI platforms (LLMs, RAG, NLP, agentic systems)
- Ensure scalability, reliability, and performance of enterprise SaaS products
- Partner closely with Product, Sales, and Customer teams to deliver customer-centric solutions
- Establish best practices in software development, DevOps, and quality engineering
- Lead hiring, mentoring, and leadership development across engineering teams
- Drive innovation in AI, data platforms, and cloud infrastructure
- Manage budgets, planning, and execution for engineering initiatives

Required Qualifications

- 15+ years of experience in software engineering, with 5+ years in senior leadership roles
- Proven experience leading engineering teams in high-growth SaaS or AI companies
- Strong expertise in distributed systems, cloud platforms (AWS/Azure/GCP), and microservices
- Experience building and scaling AI/GenAI systems (LLMs, RAG, NLP, search platforms)
- Track record of delivering enterprise-grade products at scale
- Strong leadership, communication, and stakeholder management skills

## Preferred Qualifications

- Experience in Field Service, Customer Service, or enterprise operations domain
- Familiarity with Salesforce, ServiceNow, or enterprise system integrations
- Experience with vector databases, embeddings, and AI evaluation frameworks
- Background in data engineering, analytics, or search systems

Our Commitment to Diversity and Inclusion:

[Neuron7.ai](http://neuron7.ai/) is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!

## About Neuron 7

## Company Overview
- **One-liner**: Neuron7.ai helps enterprises turn disconnected service data and expertise into AI agents that diagnose and resolve complex technical issues in seconds.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2020
- **Founders**: Niken Patel (CEO) and Vinay Saini (Head of Customer and Product Delivery)

## Core Business
- **Primary industry**: AI-powered resolution intelligence for field service, technical support, and customer care.
- **Target customers**: Fortune 1000 enterprises managing complex technical equipment – medical devices, high-tech manufacturing, industrial systems, payment technology, telecom.
- **Mission**: Make expertise scalable by capturing and operationalizing tribal knowledge across service teams.

## Products & Services
- **[Neuron7 Platform](https://www.neuron7.ai/)**: A resolution intelligence layer that ingests structured and unstructured data (product manuals, support tickets, device logs, resolutions) and connects to existing CRM/FSM systems (Salesforce, ServiceNow, SAP, Microsoft). Delivers deterministic root-cause guidance, predictive failure alerts, and guided troubleshooting.
- **[Neuro AI Agent](https://www.neuron7.ai/)**: A next-generation AI agent that reasons, guides, and resolves complex service issues in real time, moving beyond search and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$44M (Series B)** led by Smith Point Capital (founded by former Salesforce Co-CEO Keith Block), with participation from Nexus Venture Partners, Battery Ventures, and ServiceNow Ventures. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
- **Notable Investors/Partners**: Smith Point Capital, Nexus Venture Partners, Battery Ventures, ServiceNow Ventures. Microsoft recognized Neuron7 as a Partner of the Year finalist.
- **Growth Signals**:
  - 90%+ resolution accuracy in complex technical environments.
  - 46% faster resolutions, 24% lower parts cost, 14-point CSAT lift.
  - Deployed across 8,000+ technicians in 60+ regions.
  - Headcount ~129 employees (PitchBook) – growing with roles in engineering, customer success, and forward deployment.

## Competitive Advantages
- **Service Expertise Graph**: Built from actual case history, not just document search. Provides deterministic, grounded resolution guidance that improves with every closed case.
- **Predictive intelligence**: Predicts failures before they occur, reducing downtime and revisits.
- **No replacement of existing systems**: Operates as an intelligence layer on top of Salesforce, ServiceNow, SAP, etc., with pre-built connectors requiring no custom development.
- **Rapid deployment**: Pilots in weeks, not months.

## Strategic Focus
- Scaling AI agents (Neuro) for increasingly complex service operations across high-value industries.
- Deepening integrations with enterprise CRM/FSM ecosystems.
- Expanding geographic presence (roles in Bangalore, India, and remote U.S.).

## Why Work Here
- **Culture**: Founded by leaders with deep enterprise service experience; emphasis on operational intelligence and AI innovation.
- **Work Policy**: Hybrid roles in San Jose (HQ) and Bangalore; remote options available for certain positions (e.g., Technical Customer Success Manager – USA). [builtin.com](https://builtin.com/company/neuron7ai)
- **Notable perks**: Opportunity to work on cutting-edge AI/ML for mission-critical enterprise problems; collaboration with Fortune 1000 customers; fast-growing startup with strong investor backing.
- **Engineering culture**: Focus on AI, NLP, full-stack engineering, and forward deployment; roles include Lead Software Engineer, Principal Architect, Senior Forward Deployment Engineer.

## Sources
1. [neuron7.ai](https://www.neuron7.ai/)
2. [neuron7.ai/about-us](https://www.neuron7.ai/about-us)
3. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
4. [builtin.com](https://builtin.com/company/neuron7ai)
5. [jobs.lever.co/neuron7](https://jobs.lever.co/neuron7)

## Other roles at Neuron 7

- [QA Lead / Quality Engineering Lead](https://feeny.ai/job/qa-lead-quality-engineering-lead-neuron-7-bengaluru-2ff9jw5j0pga) — Bengaluru, India
- [Frontend - Apprentice](https://feeny.ai/job/frontend-apprentice-neuron-7-bengaluru-4c9yanfyz60p) — Bengaluru, India
- [Sales Development Representative (SDR) – Enterprise AI SaaS (Field Service)](https://feeny.ai/job/sales-development-representative-sdr-enterprise-ai-saas-field-service-neuron-7-rnzf6xt2vndz) — Bay Area
- [Lead Software Engineer – AI Platform Engineering](https://feeny.ai/job/lead-software-engineer-ai-platform-engineering-neuron-7-bengaluru-h28zksj7mt6g) — Bengaluru, India
- [Executive Assistant | San Jose, USA (Hybrid)](https://feeny.ai/job/executive-assistant-san-jose-usa-hybrid-neuron-7-bay-area-ed2dw3ejkqrc) — Bay Area
- [Lead Software Engineer - AL/ML (Implementation Engineer)](https://feeny.ai/job/lead-software-engineer-al-ml-implementation-engineer-neuron-7-bengaluru-q90anbct8dfd) — Bengaluru, India
- [Senior Forward Deployment Engineer (FDE) (AI/ML | Python)  | 6+ Years | Bangalore](https://feeny.ai/job/senior-forward-deployment-engineer-fde-ai-ml-python-6-years-bangalore-neuron-7-6wmmh74na8z3) — Bengaluru, India
- [Senior Software Engineer (Python Implementation Engineer)](https://feeny.ai/job/senior-software-engineer-python-implementation-engineer-neuron-7-bengaluru-3ffy12k7n5m7) — Bengaluru, India
- [Staff Data Scientist – Graph Neural Networks (GNN) & Predictive AI](https://feeny.ai/job/staff-data-scientist-graph-neural-networks-gnn-predictive-ai-neuron-7-bengaluru-k0p6tg2wfr04) — Bengaluru, India
- [Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years](https://feeny.ai/job/technical-customer-success-manager-enterprise-ai-saas-platform-8-years-neuron-7-t7b7fz4nk1x7) — Bengaluru, India