---
title: 'Vice President of Field Service & Quality Operations at DISHER'
canonical: 'https://feeny.ai/job/vice-president-of-field-service-quality-operations-disher-holland-7fyjjdxtn9m4'
type: 'job'
last_seen: '2026-09-11'
---

# Vice President of Field Service & Quality Operations at DISHER

- **Company:** DISHER
- **Location:** Holland, MI
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/disher/4f02cdf9-642a-41a0-b72a-39483a26a911

## Job description

Vice President of Field Service & Quality Operations DISHER is currently partnering with a global, West Michigan company on their need for a Vice President of Field Service & Quality Operations to unify and elevate its Field Service and Quality Operations functions across all U.S. business units. In this leadership role, you will be responsible for designing, building, and leading a Quality Operating System from the ground up, while providing strategic oversight of all post-sale customer service activities including, equipment installation, warranty resolution, technical support, spare parts, and customer care.

This is a transformational leadership role. The ideal candidate is a systems thinker and a builder who thrives in ambiguity, earns influence across a global, matrixed organization, and is energized by the opportunity to build a function from the ground up.

What you will get to do:

- Design, implement, and continuously improve a Quality Operating System (QOS) establishing frameworks, standards, and performance rhythms that drive consistent, measurable outcomes.
- Define and operationalize key performance indicators (KPIs), service-level standards, and quality metrics across field service, spare parts, after-sales, and customer care.
- Lead a culture of continuous improvement embedding structured problem-solving, root cause analysis, and corrective action processes into daily team operations.
- Partner with global leadership in Germany and sister companies to align organization quality standards with corporate expectations and best practices.
- Provide strategic leadership across all field service and after-sales functions, including equipment staging, installation, startup support, and warranty resolution.
- Set clear performance expectations, develop and coach direct reports, and build a high-accountability team culture focused on customer outcomes and operational efficiency.
- Manage the annual department budget; evaluate and authorize expenditures for third-party contractors, field operations, and service programs.
- Serve as the senior escalation point for complex customer situations. Partner with the President and CFO to evaluate liability and risk on larger or more complex projects. Support insurance procurement and monthly reserve estimation processes.
- Oversee the service help desk and all programs necessary for effective, responsive customer support.
- Manage the spare parts program in close coordination with Business Units and logistics.
- Lead the transformation of the Customer Service function from a reactive model to a proactive, data-driven strategic operation.
- Create and implement robust reporting tools for internal leadership use and external customer communication.
- Collaborate cross-functionally with Sales, Engineering, Logistics, Finance, and global BU leaders to address product issues, drive design improvements, and influence the full customer experience.
- Find, contract with, and manage third-party service providers for equipment installation and other field services. Coordinate closely with Prism and other internal stakeholders on turnkey and semi-turnkey projects.
- Recruit, hire, develop, and retain a team of high-performing managers and specialists across field service and quality functions, including performance reviews, goal setting, and travel expense oversight.
- Design and deliver training programs for internal teams, third-party contractors, and customers on system installation, operation, safety, and biosecurity.
- Other projects and duties as assigned.
- Travel up to 25% as required in the USA, Canada, and Germany.

What will make you successful:

- A college degree in engineering, project management, business, or a related field is required. Other degrees considered if paired with relevant experience. A graduate degree is a plus.
- Minimum 10 years of experience in related industries with minimum 5 years leading and supervising multi-functional teams.
- Demonstrated ability to design and implement a Quality Operating System or continuous improvement framework (e.g., Lean, ISO, Six Sigma) in an operational environment.
- Proven track record managing complex, cross-functional technical operations with accountability for timeline, budget, and customer outcomes.
- Strong business acumen — able to translate field data and operational insights into strategic recommendations for senior leadership.
- Ability to lead through influence in a matrixed, global organization, including effective collaboration with international counterparts.
- Demonstrated track record of building new systems, processes, or functions — not just sustaining existing ones.
- Strong project management skills and superior people and general management skills.
- Strong computer, CRM (e.g., Salesforce), ERP, and communication skills. Ability to interact effectively across different cultures.
- Strong organizational skills and a results-driven approach to problem-solving and customer service.
- Must have the current and continuing right to  work in the United States of America without restrictions or expirations.

## About DISHER

## Company Overview
- **One-liner**: DISHER is an engineering, product development, manufacturing technology, and talent solutions firm that partners with clients to innovate and build custom solutions across diverse industries.
- **Entity Type**: Private (Employee-Owned via ESOP)
- **Headquarters**: Zeeland, Michigan, USA
- **Founded**: 2000
- **Founders**: Jeff Disher

## Core Business
- **Primary industry/industries**: Engineering Services, Product Development, Manufacturing Technology, Talent Solutions
- **Target customers**: B2B, primarily mid-market to Fortune 500 companies across a wide range of industries including automotive, consumer goods, medical, and industrial equipment in the US and globally.
- **Mission or purpose statement**: "Making a Positive Difference" — through integral relationships and innovative solutions with customers, coworkers, and communities. Their vision is to leave the world better than they found it.

## Products & Services
- **Product Development**: Integrated design and engineering services from concept through production, covering mechanical, electrical, and software engineering.
- **Manufacturing Solutions**: Services to streamline processes, boost productivity, and advance manufacturing technology, including automation and process optimization.
- **Electronics Engineering**: Design and development of electronic systems and embedded solutions.
- **Talent Solutions**: Staffing and consulting to place top engineering, design, and technical talent into client teams (both short-term contractors and permanent hires).
- **DISHER Extended Network (DEN)**: A vetted network of freelance and contract professionals (engineers, designers, project managers) who work on a project-by-project basis for DISHER clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private, ESOP-owned company). No external funding rounds.
- **Key Metric**: Core team of 130+ employees, with an extended network (DEN) of over 70 experts. Headcount has grown significantly from a one-person operation founded in 2000.
- **Notable Investors/Partners**: Not applicable (100% employee-owned). Bi-weekly meetings review state of the business, indicating strong internal transparency on financials.
- **Growth Signals**: 130+ core team members signals steady, stable growth over 20+ years. They are an award-winning firm that augments teams for clients ranging from startups to Fortune 500 companies, indicating strong reputation and demand.

## Competitive Advantages
- **Employee Stock Ownership Plan (ESOP)**: Every full-time core employee becomes an owner of the company, fostering a strong sense of ownership and alignment with the company’s long-term success. This is a powerful differentiator.
- **Strong, Intentional Culture**: Built on 12 core culture characteristics (e.g., Unvarnished Communication, Trusting Relationships, Innovation, Stewardship) that are actively lived out through weekly team lunches, offsites, and ongoing feedback.
- **Flexibility & Autonomy**: No fixed start/end times for workdays. Team members are encouraged to work where they are most productive (office, remote, or at client sites).
- **High Employee Satisfaction**: 98% of teammates say DISHER is a great place to work, as per their internal Great Place to Work survey.
- **Community Commitment**: 10% of profits are given back to community and nonprofit organizations. Employees get 20 paid hours of volunteer time annually.

## Strategic Focus
- **Deepening Client Partnerships**: Moving beyond being "extra hands" to becoming true partners that help clients achieve their vision.
- **Continuous Improvement**: Using workplace assessments (Great Place to Work, Denison Organizational Culture Survey) to refine culture and operations.
- **Talent Development**: Investing heavily in their people through DISHER University, individual coaching, and personal development opportunities to maintain a high-caliber team.
- **Expanding the Extended Network (DEN)**: Growing their network of vetted freelance talent to provide flexible, scalable solutions for clients.

## Why Work Here
- **Culture is Core**: DISHER intentionally builds a collaborative, transparent, and supportive environment. Their 12 core characteristics guide how employees treat each other and customers.
- **Flexible & Remote-Friendly**: They have no fixed daily start/end times and support working from the office in Zeeland, MI, from home, or at client locations, based on what is most productive.
- **Exceptional Benefits**:
    - **Employee Ownership (ESOP)**: Full-time employees are immediately enrolled in an ESOP, providing a unique retirement benefit in addition to a 401k.
    - **Generous Time Off**: Up to 4 weeks of vacation plus 11 paid holidays.
    - **Parental Leave**: 2 weeks off after the birth or adoption of a child.
    - **Paid Impact Time**: 80 hours per year for community service, professional development, and charitable work.
    - **Insurance**: Excellent health, dental, and vision insurance, plus mental health resources.
- **Team Bonding & Events**: Weekly all-team Friday lunches, two companywide offsites per year, a Christmas party, a summer picnic, and group sports sponsorships.
- **Growth & Development**: Formal programs like DISHER University, educational reimbursement, individual coaching, and subject matter communities.

## Sources
1. [disher.com - Company Homepage](https://www.disher.com/)
2. [disher.com - About Us](https://www.disher.com/about/)
3. [disher.com - Careers Page](https://www.disher.com/careers/)
4. [disher.com - Our Culture Page](https://www.disher.com/our-culture/)
5. [jobs.lever.co/disher - Job Listings](https://jobs.lever.co/disher)

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