---
title: 'Vice President of Human Resources at Authenticx'
canonical: 'https://feeny.ai/job/vice-president-of-human-resources-authenticx-indianapolis-etx6y5ftdkq1'
type: 'job'
last_seen: '2026-09-08'
---

# Vice President of Human Resources at Authenticx

- **Company:** Authenticx
- **Location:** Indianapolis, IN
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/authenticx/jobs/4253512009

## Job description

Vice President of Human Resources

Job Description Authenticx is a fast-growing, venture-backed, enterprise AI company transforming healthcare through conversation intelligence. We help healthcare organizations uncover insights hidden in millions of customer interactions to improve patient, member, and business outcomes.

We are looking for a strategic, people-first Vice President of Human Resources who is equally comfortable setting direction and rolling up their sleeves to execute. As we scale, this leader will build and refine our culture, leadership, and talent practices while actively driving day-to-day HR initiatives. You’ll partner closely with the executive team to create an exceptional employee experience and ensure our people strategy supports business growth, innovation, and operational excellence.

Position Summary The VP of HR will lead all aspects of the people function, including talent strategy, employee experience, leadership development, performance management, compensation, organizational design, HR operations, compliance, and culture initiatives. Authenticx operates in a regulated healthcare environment, processes sensitive data at scale, and serves enterprise healthcare clients with high compliance expectations. The VP of HR must understand the stakes of that context and maintain the people programs, policies, and practices that support it.

The ideal candidate is a proven operator who builds with what is available, makes decisions with incomplete information, and holds the organization accountable without being asked to do so. This is a high-trust, high-autonomy role. The VP of HR will be expected to bring recommendations, not just questions, to the leadership team. They will handle difficult conversations at every level of the organization with candor and care.

## Responsibilities

- Serve as a member of the leadership team, owning people strategy with the same accountability that functional leaders own their domains
- Oversee HR operations, technology, and people analytics, ensuring policies, systems, and data integrity scale with the business and drive operational efficiency
- Build and scale HR programs, processes, and infrastructure to support continued company growth
- Lead workforce planning and organizational design initiatives across departments
- Partner with Talent Acquisition function to develop and align on hiring strategies that attract top AI, SaaS, and healthcare technology talent
- Partner with leaders and managers to strengthen performance management, employee engagement, leadership development, succession planning and organizational change capabilities across the business
- Own the employee experience from offer acceptance through offboarding, with particular attention to how culture scales as the company grows and the workforce becomes more distributed
- Design and administer competitive compensation, benefits, and total rewards programs that reflect our scale, market position, and the expectations of enterprise-grade talent
- Ensure compliance with employment laws and HR best practices across multiple states
- Foster a culture of accountability, transparency, collaboration, and continuous learning
- Lead, develop, and hold accountable a small but growing HR team including HR Operations and a dedicated Talent Acquisition function; the VP is a working leader, not just a delegating one, and must be comfortable contributing individually while building team capacity over time

What We’re Looking For:

- Based in Indianapolis, this role works a hybrid schedule with regular in-office presence because visibility and relationship-building are part of the job
- Comfortable working inside an AI-native company; expected to use and advocate for AI-enabled HR tools and to distinguish between technology that creates real efficiency and technology that adds noise
- 10+ years of progressive HR leadership experience, including senior leadership roles in high-growth SaaS or technology organizations
- Demonstrated ability to operate at all altitudes: engaging credibly with the leadership team on strategy and stepping directly into employee-level conversations without treating either as beneath the role
- Proven track record of handling difficult conversations directly, including performance, compensation, and organizational change; candidates who avoid conflict or soften feedback to the point of inaction are not a fit for this culture
- Experience operating as a peer to, not just a support function for, the leadership team; brings a point of view, defends it, and changes course when presented with better information
- Strong business and operational acumen with the ability to align people strategies to company goals
- Data-driven mindset with experience leveraging metrics and insights to guide decisions
- Solid working knowledge of multi-state employment law and compliance; Authenticx has team members across multiple states and the VP is accountable for staying current without being prompted
- Thrives in ambiguity, moves with urgency, and holds themselves to the same standard of accountability they hold others

What Success Looks Like

- Employees feel connected to the mission, supported in their growth, and energized by the culture
- Leaders are equipped to effectively manage, coach, and scale high-performing teams
- HR processes and systems scale proactively with business growth
- The company continues to attract and retain exceptional talent
- People strategies directly support operational excellence and long-term business outcomes
- The leadership team receives proactive HR recommendations, not reactive status updates

## About Authenticx

## Company Overview
- **One-liner**: Authenticx is a system-critical conversation intelligence platform for enterprise healthcare organizations that analyzes millions of customer interactions to surface friction points and improve patient, member, and business outcomes.
- **Entity Type**: Private (scale-up; no disclosed funding rounds)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2018
- **Founders**: Amy Brown (CEO)

## Core Business
- **Primary industry/industries**: Healthcare technology (conversational intelligence, AI, customer experience)
- **Target customers**: Enterprise healthcare organizations – payers (insurance), providers (hospitals), and life sciences (pharmaceuticals); B2B
- **Mission or purpose statement**: To bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes by removing systemic barriers.

## Products & Services
- **Authenticx Conversation Intelligence Platform**: An AI-powered SaaS platform trained exclusively on healthcare data. It identifies critical friction points (“Eddies”) in customer interactions – experience, compliance, and business issues – and provides auto-generated insights, dashboards, audio montages, and patient safety signal detection. Purpose-built for healthcare leaders to understand root causes of customer challenges and drive operational improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total headcount > 125 team members (as of 2025/2026); annual revenue not disclosed
- **Notable Investors/Partners**: Not disclosed in available sources; company is self-described as a growing, fast-paced scale-up with a focus on enterprise healthcare clients
- **Growth Signals**: Over 125 employees with ~70% based in Greater Indianapolis and ~30% remote across the US; recognized by Powderkeg, Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and culture; growing workforce actively hiring across client success, sales, and engineering roles

## Competitive Advantages
- **Healthcare-exclusive AI**: All AI models are trained specifically on healthcare-labeled data, enabling trusted analysis of industry-specific conversations.
- **Onshore, in-house team**: Dedicated technical help desk and insights analysts provide direct support, avoiding offshore outsourcing.
- **Deep domain expertise**: Founded by a healthcare veteran (Amy Brown) with a mission rooted in patient advocacy; team includes experts in healthcare operations, compliance, and CX.
- **End-to-end insight delivery**: From automated signal detection to human-led analysis and coaching, Authenticx offers both technology and human expertise.

## Strategic Focus
- **Current priorities**: Scaling the platform to serve more enterprise healthcare clients, expanding AI capabilities for patient safety, operational efficiency, and journey mapping. Continued investment in hiring and employee development to support rapid growth.
- **Direction**: Deepening integration with healthcare workflows, increasing the use of AI to uncover systemic friction, and becoming the standard for healthcare conversation intelligence.

## Why Work Here
- **Culture highlights**: Emphasizes authenticity, courage, and teamwork. Employee Resource Groups, all-company events (Summer Celebration, Gratitude Event), community service (partnership with United Way of Central Indiana, donations to Athlead Indy and Girls STEM Institute).
- **Remote/hybrid policy**: Hybrid model – Indiana-based team members work on-site routinely or as needed; remote employees outside Indiana travel to office a few times per year. Work schedules flexible by role and team.
- **Notable perks & benefits**:
  - Flexible PTO (unlimited vacation)
  - No-cost medical insurance plans available
  - 12 weeks paid parental leave
  - Employer-paid life insurance (up to $50K) and disability insurance
  - 401(k) with discretionary employer match
  - Employee Assistance Program (EAP) covering mental health, legal, financial services
  - Executive coaching for managers and above
  - Perks at Work – discounts and professional development
  - Orientation cohort with “Big Buddy” program
  - 9+ holidays plus extra week off at year-end
- **Engineering culture**: Data science and engineering teams involved in hands-on assessment during hiring; emphasis on collaboration and innovation; strong local tech community ties (TechPoint, #IndyTechGives).

## Sources
1. [Authenticx Website](https://authenticx.com/)
2. [About Authenticx – Story](https://authenticx.com/story)
3. [Careers at Authenticx](https://authenticx.com/careers)
4. [Culture at Authenticx](https://authenticx.com/culture/)
5. [Authenticx Jobs on Greenhouse](https://job-boards.greenhouse.io/authenticx)

## Other roles at Authenticx

- [Strategic Relationship Executive (Account Manager)](https://feeny.ai/job/strategic-relationship-executive-account-manager-authenticx-indianapolis-mph8tjgf999q) — Indianapolis, IN
- [FP&A Manager](https://feeny.ai/job/fp-a-manager-authenticx-indianapolis-v85mw01wh1w2) — Indianapolis, IN
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-authenticx-indianapolis-9zanqm979j6y) — Indianapolis, IN
- [Vice President of Human Resources](https://feeny.ai/job/vice-president-of-human-resources-xcimer-energy-denver-a6k1j47vdsg4) — Denver, CO
- [Vice President of Human Resources](https://feeny.ai/job/vice-president-of-human-resources-b-s-site-development-manassas-0kxxx23cxpvz) — Manassas, VA