---
title: '(VIE) Business Operations Analyst — Barcelona at Heetch'
canonical: 'https://feeny.ai/job/vie-business-operations-analyst-barcelona-heetch-barcelona-26vsbwpxkd92'
type: 'job'
last_seen: '2026-11-06'
---

# (VIE) Business Operations Analyst — Barcelona at Heetch

- **Company:** Heetch
- **Location:** Barcelona, Spain
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.lever.co/heetch/1aa04563-c94c-4955-9803-0bdb9042e7ef

## Job description

(VIE) Business Operations Analyst — Barcelona Heetch Heetch connects drivers and passengers across several markets. After a deep restructuring, we’re now a small, agile core team with one goal: putting the business back on a sustainable path. It won’t be easy. But few places will let you have this much impact this early.

Our values: Play for the team Make it happen (impact comes first) Be kind (we’re socially aware and we listen to each other) Think different

## Your role

You’ll be our go-to person for Business Analysis and business data. You’ll report directly to the CEO and be the right hand of the General Managers, the Growth Managers and the Head of Customer Service.You’ll have full access to our data and the freedom to build your own routines. Your stakeholders will share feedback and hunches. Your job is to turn them into the problems that really matter, dig down to the root cause, and work out solutions with the teams involved.This role is for someone who’s comfortable with ambiguity, can shape their own scope, and wants to see their work show up in the business results. And there’s no shortage of things to improve.

What will you do? Marketplace & pricing: keep a close eye on supply, demand and reliability, and turn what you see into clear recommendations on pricing and marketplace settings. Growth: dig into acquisition funnels and retention, spot the biggest opportunities, and measure what works, from new initiatives to our regular acquisition and CRM actions. Customer Service: help the Head of Customer Service shape the strategy and project roadmap, track KPIs, build dashboards and fine-tune our tools and automations. Trust & safety: track driver and passenger behavior and its impact on the marketplace, then adjust our disciplinary processes and automations to keep things balanced. Automation: automate processes for the Growth, Product and Customer Service teams, with automated workflows and AI tools like Claude.

Does it sound like you? You’re fluent in French and English, and eligible for the VIE program You’re resourceful: when you’re stuck, you find a way You’re proactive. You bring ideas to the table and act on them You enjoy switching from a SQL query to a Zendesk workflow to a CEO deck, all in the same day You’re solid in Excel and SQL and comfortable with data visualization tools You use AI every day, and you use it rigorously You stay calm and deliver when things are uncertain Even better if you know the mobility sector and you’re a regular Heetch user!

Why join us? Work with the CEO from day one and help shape important strategic decisions A wide scope: business, growth, customer service and product Real ownership: what you build gets used right away 🌍 We’re committed to a safe and inclusive workplace, and to building a team with diverse backgrounds, skills and perspectives.

🌈 Ride with Pride at Heetch 🌍 We’re all about building a diverse, inclusive team where everyone feels safe, seen and celebrated. Different backgrounds, perspectives, and vibes? Bring it on. That’s how we grow.

And hey — studies show some people (especially women and early-career folks) hold back from applying unless they tick every single box. Don’t do that. If this role sparks something in you, but you’re not sure you match everything — apply anyway. We care about potential, mindset, and energy just as much as experience. Everyone’s welcome on the Ride 💖

## About Heetch

## Company Overview
- **One-liner**: Heetch is a ride-hailing platform that started as a late-night peer-to-peer service and now operates a professional VTC (private hire vehicle) model across Europe and Africa, with a focus on fair driver economics and responsible mobility.
- **Entity Type**: Private (Series B)
- **Headquarters**: Barcelona, Catalonia, Spain (with significant presence in Paris, France)
- **Founded**: 2013
- **Founders**: Teddy Pellerin, Mathieu Jacob, Aylic Petit

## Core Business
- **Primary industry**: Ride-hailing / Mobility-as-a-Service
- **Target customers**: B2C (riders), B2B (driver partners and fleet operators)
- **Mission / purpose**: "Make mobility more inclusive and responsible" – the company emphasises driver rights, fair commission rates, and sustainable urban transport.

## Products & Services
- **[Heetch App]**: On-demand ride-hailing platform for intracity trips. Available in France, Belgium, Morocco, Algeria, Cameroon, and other markets. Differentiates with a low 18% driver commission.
- **[Fleetch]**: Driver operations and fleet management service (likely a B2B offering for VTC drivers).
- **[Sweetch]**: Electric scooter maintenance and charging infrastructure service (mechanic roles and charging station technicians).
- **[Seetch]**: A newer initiative focused on strategic projects (roles such as Chief of Staff and Business Developer appear on the careers page).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding raised ~$75.2M (conflicting reports: $74M per Tracxn). Annual revenue estimated at $2.2M (LinkedIn data; likely understated for a company of this scale).
- **Notable Investors / Partners**: Felix Capital, Idinvest Partners (Eurazeo), TotalEnergies Ventures, Alven.
- **Growth Signals**: Expansion into French-speaking Africa (Algeria, Morocco, Cameroon, Côte d’Ivoire, Senegal, Mali); headcount reported as 248 (+11.6% YoY on LinkedIn) but Tracxn lists 709 employees as of July 2026 – indicating rapid scaling; active job postings (16 open roles as of search date).

## Competitive Advantages
- **Low driver commission** (18%) is among the lowest in the ride-hailing market, helping attract and retain drivers.
- **Strong brand identity** (“unconditional love for pink”) and culture that appeals to younger, nightlife-oriented users.
- **Early mover in French-speaking Africa**, a region where competitors like Uber have less presence.
- **Commitment to driver rights** and working conditions, differentiating from gig-economy critics.

## Strategic Focus
- **International expansion** – especially deepening presence in Africa and maintaining European markets.
- **Building adjacent services** (Fleetch, Sweetch, Seetch) to create an ecosystem around mobility.
- **Responsible mobility** – promoting inclusive, sustainable transport options.

## Why Work Here
- **Culture**: Described as having a “garage band” spirit that evolved into a professional but values-driven organisation. Emphasis on fighting for what is “right and positive.”
- **Work model**: Mix of hybrid, on-site, and remote roles depending on location and function. Offices in Barcelona, Paris, and other cities.
- **Team**: International workforce distributed across 22 countries; talent drawn from companies like Uber, Glovo, BlaBlaCar, and Jumia.
- **Growth opportunity**: Rapidly scaling company with multiple new initiatives (Sweetch, Seetch) offering early-career and leadership roles.
- **Notable perks**: Not explicitly listed, but the company highlights a strong, inclusive culture and a “pink” brand identity that fosters team spirit.

## Sources
1. [LinkedIn – Heetch Company Page](https://linkedin.com/company/heetch)
2. [Indexed.vc – Heetch Profile](https://indexed.vc/companies/heetch)
3. [Tracxn – Heetch 2026 Profile](https://tracxn.com/d/companies/heetch/__92RhmhGP_uItiUo4pP401rzaj8z7qoIRhdkabboSlo4)
4. [Heetch Careers Page (Lever)](https://jobs.lever.co/heetch)
5. [Heetch Official Jobs Page](https://heetch.com/en/jobs)

## Other roles at Heetch

- [Responsable logistique flotte VTC](https://feeny.ai/job/responsable-logistique-flotte-vtc-heetch-abidjan-ngpk321nkz78) — Abidjan, Côte d'Ivoire
- [Freelance Commercial Terrain Performance VTC](https://feeny.ai/job/freelance-commercial-terrain-performance-vtc-heetch-abidjan-nbxj19ng1tmr) — Abidjan, Côte d'Ivoire
- [Operation Agent - Gestionnaire de Flotte VTC (H/F)](https://feeny.ai/job/operation-agent-gestionnaire-de-flotte-vtc-h-f-heetch-abidjan-3b0m4gfndmdt) — Abidjan, Côte d'Ivoire
- [Agent Heetch Café](https://feeny.ai/job/agent-heetch-cafe-heetch-paris-17vfw6enwrjv) — Paris, France
- [Agent Enregistrement](https://feeny.ai/job/agent-enregistrement-heetch-abidjan-0yz913ab6m7w) — Abidjan, Côte d'Ivoire
- [Agent Assignation](https://feeny.ai/job/agent-assignation-heetch-abidjan-xq85q7bn262g) — Abidjan, Côte d'Ivoire
- [Responsable Examens de Conduite](https://feeny.ai/job/responsable-examens-de-conduite-heetch-abidjan-5s2rn35gzhwc) — Abidjan, Côte d'Ivoire
- [General Manager – Fleetch Côte d’Ivoire](https://feeny.ai/job/general-manager-fleetch-cote-d-ivoire-heetch-abidjan-nx2czngcq65j) — Abidjan, Côte d'Ivoire
- [Technicien·ne de maintenance itinérant·e — bornes de recharge](https://feeny.ai/job/technicien-ne-de-maintenance-itinerant-e-bornes-de-recharge-heetch-paris-dszkf0e1c44k) — Paris, France
- [Agent d'Intervention](https://feeny.ai/job/agent-d-intervention-heetch-abidjan-kc74x5najf6c) — Abidjan, Côte d'Ivoire