---
title: 'VIP Account Manager at B2spin'
canonical: 'https://feeny.ai/job/vip-account-manager-b2spin-brazil-th2fkee34hyp'
type: 'job'
last_seen: '2026-09-09'
---

# VIP Account Manager at B2spin

- **Company:** B2spin
- **Location:** Brazil
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/b2spin/bbe6f9f1-c289-499f-91c1-ba31d3036580

## Job description

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

## The Role

As a VIP Account Manager, you will be the commercial and relationship owner for a portfolio of our highest-value players. This is a proactive, revenue-focused role where success is measured by retention, engagement, and lifetime value growth.

This role requires a high level of trust, autonomy, and professionalism, including the opportunity to represent the business in face-to-face interactions with VIP players. You will build trusted, long-term relationships with VIP players, identify opportunities to upsell and cross-sell, and deliver personalized experiences that drive loyalty, satisfaction, and sustainable revenue.

## What You Will Be Doing

- Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact
- Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations
- Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
- Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
- Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
- Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
- Deliver tailored, high-touch VIP experiences that go beyond standard customer service
- Re-engage declining or inactive VIPs using targeted retention strategies
- Collaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management
- Gather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program

## What We Are Looking For

- Fluent English with excellent phone-based communication skills (Spanish is a strong plus)
- Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
- Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
- Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities
- Demonstrated success in building and maintaining long-term, high-value customer relationships
- Comfortable working with player data, KPIs, and performance targets
- Strong customer empathy combined with confidence to influence and drive commercial outcomes
- U.S. sports knowledge is considered a strong advantage
- Ability to thrive in a fast-paced environment while managing a portfolio independently
- Willingness and flexibility to travel to meet VIP players in person as part of relationship management

## Why You Will Love It

- Direct ownership of high-value VIP relationships and their commercial performance
- Autonomy to design personalized strategies that meaningfully impact player experience and revenue
- Opportunity to represent the business in high-trust, relationship-led VIP environments
- Collaboration with a global, ambitious, and innovative team
- The chance to help shape and grow a VIP program within a fast-evolving social gaming business

## Equal Opportunities

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.

## About B2spin

## Company Overview
- **One-liner**: B2Spin is a globally distributed social gaming company that develops free-to-play, mobile web-first game experiences.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Gibraltar
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Social gaming (free-to-play, social casino)
- **Target customers**: B2C – players worldwide who enjoy social, free-to-play games
- **Mission**: "To create the best game experiences on the market" [b2spin.com](https://www.b2spin.com/)

## Products & Services
- **Free-to-Play Social Games**: A portfolio of browser-based social casino and gaming experiences. Games are free to play forever with no purchase required, designed for mobile web first but playable on any device with a browser. The company focuses on creating unique selling points, community-driven features, and life-changing moments for players.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 135 employees (as of mid-2026) with a monthly headcount growth rate of +5.6% [linkedin.com](https://gi.linkedin.com/company/b2spin-limited)
- **Notable Investors/Partners**: None identified from public sources
- **Growth Signals**:
  - 55 active job postings (monthly job posting growth: +27.9%, quarterly growth: +66.7%)
  - Operates in 26 countries including Philippines, Brazil, Malta, Georgia, and Serbia
  - Tech stack includes modern tools like React, Java, Kubernetes, Python, and Google Cloud

## Competitive Advantages
- **Mobile Web First**: All games are optimized for mobile browsers, removing the friction of app downloads and enabling instant play across devices.
- **Free-to-Play Forever**: A core philosophy that players never need to spend money to enjoy the full experience, differentiating from pay-to-win models.
- **Globally Distributed Team**: A remote-first, international workforce allows 24/7 operations, diverse perspectives, and access to top talent worldwide.
- **Social Gaming Focus**: Games are built to connect communities and incentivize playing with friends, driving organic growth and retention.

## Strategic Focus
- **Portfolio Expansion**: Continuously growing the game portfolio and player base to compete with and overtake the best in the industry.
- **Talent Acquisition**: Actively hiring across engineering, operations, marketing, and security to scale the platform and strengthen internal capabilities.
- **Player Engagement**: Investing in CRM, promotions, and VIP management to drive long-term retention and revenue growth.

## Why Work Here
- **Remote-First Culture**: All roles are fully remote, allowing employees to work from anywhere in the world.
- **Fast-Growing Environment**: The company has rapidly scaled to 135 employees and shows strong hiring momentum, offering opportunities for career growth and ownership.
- **Modern Tech Stack**: Engineers work with cutting-edge tools (React, Java, Python, Kubernetes, GCP, etc.) and have the chance to build scalable systems for a global player base.
- **Ownership & Impact**: The company looks for "superstars" who can take ownership and contribute to building games and eventually new ventures within the organization.
- **Diverse Team**: Employees hail from over 26 countries, fostering a multicultural and inclusive workplace.

## Sources
1. [b2spin.com – Home](https://www.b2spin.com/home)
2. [b2spin.com – Vacancies](https://www.b2spin.com/home/b2spin-vacancies)
3. [LinkedIn – B2Spin Limited](https://gi.linkedin.com/company/b2spin-limited)
4. [Jobs.ashbyhq.com – B2Spin](https://jobs.ashbyhq.com/b2spin)

## Other roles at B2spin

- [Online Casino Specialist - Games Roadmap and Lobby Management](https://feeny.ai/job/online-casino-specialist-games-roadmap-and-lobby-management-b2spin-malta-dbmtkbvr6we5) — Malta
- [Online Casino Specialist - Games Roadmap and Lobby Management](https://feeny.ai/job/online-casino-specialist-games-roadmap-and-lobby-management-b2spin-bulgaria-7dszy2mvvryc) — Bulgaria
- [Data Platform Engineer](https://feeny.ai/job/data-platform-engineer-b2spin-poland-mj7qhyzygd46) — Poland
- [Mobile Engineering Manager (React Native)](https://feeny.ai/job/mobile-engineering-manager-react-native-b2spin-ukraine-b1vt1z1m1h3w) — Ukraine
- [Middle Automation QA Engineer](https://feeny.ai/job/middle-automation-qa-engineer-b2spin-ukraine-hh0mj7d147by) — Ukraine
- [Junior Market Research Analyst](https://feeny.ai/job/junior-market-research-analyst-b2spin-gibraltar-0fhvnbayhtt6) — Gibraltar
- [Social Media (Graphics/Motion) Designer](https://feeny.ai/job/social-media-graphics-motion-designer-b2spin-georgia-fwtfjm7pxb7g) — Georgia
- [Social Media Community Specialist](https://feeny.ai/job/social-media-community-specialist-b2spin-georgia-dhxm2bbpnc8x) — Georgia
- [Social Media Content Specialist](https://feeny.ai/job/social-media-content-specialist-b2spin-georgia-t2xwhhpfnc4h) — Georgia
- [Business Applications Administrator](https://feeny.ai/job/business-applications-administrator-b2spin-georgia-xk2fkv9we48y) — Georgia