---
title: 'VIP Account Manager | Betty CA at Betty'
canonical: 'https://feeny.ai/job/vip-account-manager-betty-ca-betty-sofia-fj2p3p8ma3ng'
type: 'job'
last_seen: '2026-10-31'
---

# VIP Account Manager | Betty CA at Betty 

- **Company:** Betty 
- **Location:** Sofia, Bulgaria
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/bettyjobboard/jobs/5274751007

## Job description

About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.

About the role: The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. The VIP host is a one stop shop for all problems the portfolio customers are facing. This role requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations.

Key Responsibilities:

- Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle.
- Proactive reactivation of players through various channels like emails, calls, SMS, and chat.
- Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers.
- Collaboration with other departments for enhanced player management efficiency.
- Development and supervision of marketing and player management strategies specifically tailored for VIPs.
- Early detection of potential VIPs.
- Act as the primary point of contact for VIP users, addressing their needs efficiently.
- Serve as a liaison between VIPs and our internal departments.
- Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers
- Working mainly late and night shifts!

Requirements:

- 1-2 years experience managing a portfolio of accounts.
- Experience within the online entertainment industry (online casino/social games/mobile games).
- Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence.
- Embraces a business-focused and sales-oriented mindset.
- Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines.
- Adaptable to work flexible shifts, including evenings, weekends, and public holidays.

What we offer:

- Competitive salary
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- New modern office space

## About Betty 

## Company Overview
- **One-liner**: Betty is building a transparent, ethically-driven online casino platform that merges real-money gaming with casual mobile entertainment.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022
- **Founders**: Annie Z. (Co-Founder) – other co-founders not publicly disclosed

## Core Business
- **Primary industry**: Online casino / iGaming / mobile gaming
- **Target customers**: B2C – adult players in regulated markets (currently Ontario, Canada)
- **Mission or purpose**: “Changing gambling for good” by offering a safe, transparent, and community-driven alternative to traditional online casinos.

## Products & Services
- **[Betty Casino](https://betty.ca)**: Real-money online casino platform featuring slots, table games, and live dealer experiences. Designed with fairness, no bots, and a focus on player well-being. Licensed by the Alcohol and Gaming Commission of Ontario (AGCO) since February 2023.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue ~$2.2M (2025 estimate); Total Funding $10.5M across 4 rounds (Pre-Seed, Seed)
- **Notable Investors/Partners**: CEAS Investments (lead in 2024 Seed round), Karlani Capital (lead in 2023 Seed round), Happy Hour Solutions; strategic partner Wyzia (1000% player growth through partnership)
- **Growth Signals**: Headcount grew 106% YoY (215 employees); expanded to 6 offices across 4 countries; acquired Kirkland Lake Bingo Hall (March 2026); launched first franchise in February 2023

## Competitive Advantages
- **Transparency-first model**: No bots, no hidden mechanics – a stark contrast to industry norms.
- **AGCO accreditation**: Operates under strict Ontario regulation, signaling trust and compliance.
- **Community focus**: Brand built around player safety and ethical gaming, differentiating from traditional casinos.
- **Shared platform**: Centralized technology stack allows rapid, locally-relevant launches in new markets.

## Strategic Focus
- **Global expansion**: Building a “casino brand group” by launching locally tailored operations in multiple jurisdictions, powered by a unified tech platform.
- **Product innovation**: Continuing to blend mobile game design with real-money casino mechanics to attract a broader, younger audience.
- **Partnership growth**: Deepening relationships like the Wyzia collaboration to drive player acquisition and retention.

## Why Work Here
- **Culture**: Emphasis on “real people, looking out for our players” and a supportive, transparent environment. Teams are described as “builders and operators” focused on great products.
- **Work model**: Hybrid/office presence in New York (HQ), Toronto, Sofia, London. Engineering roles based mainly in Sofia.
- **Engineering culture**: Data-driven (hiring Lead Data Scientist, Senior Data Engineers, Insight Analysts); modern tech stack; opportunities to shape a new category.
- **Notable perks**: Not explicitly listed, but the company offers a fast-growing startup environment with exposure to product, growth, and compliance.
- **Caution**: LinkedIn employer rating is 2.3/5 (4 reviews), with low marks for culture (2.1) and career development (2.5). Candidates should seek current employee perspectives.

## Sources
1. [LinkedIn – Betty Gaming](https://www.linkedin.com/company/bettygaming)
2. [Greenhouse Job Board – Betty](https://job-boards.greenhouse.io/bettyjobboard)
3. [Greenhouse Job Board – Betty Gaming Canada](http://job-boards.greenhouse.io/bettygamingca)
4. [JobAlmanac – Betty](https://www.jobalmanac.com/companies/bettyjobboard)

## Other roles at Betty 

- [Brand Marketing Analyst | Betty CA](https://feeny.ai/job/brand-marketing-analyst-betty-ca-betty-london-ng2jkbypfhcj) — London, United Kingdom
- [Brand Marketing Analyst | Betty CA](https://feeny.ai/job/brand-marketing-analyst-betty-ca-betty-sofia-tgfyrhpzkrjs) — Sofia, Bulgaria
- [Machine Learning Engineer | Betty CA](https://feeny.ai/job/machine-learning-engineer-betty-ca-betty-sofia-226a9vnnyne6) — Sofia, Bulgaria
- [VIP Team Manager | Betty CA](https://feeny.ai/job/vip-team-manager-betty-ca-betty-sofia-pkd2jwyjm76s) — Sofia, Bulgaria
- [Operations Specialist - Betty Shop](https://feeny.ai/job/operations-specialist-betty-shop-betty-sofia-rysvav20c2vy) — Sofia, Bulgaria
- [Customer Success Representative | Betty CA](https://feeny.ai/job/customer-success-representative-betty-ca-betty-sofia-01bacz5k7vf0) — Sofia, Bulgaria
- [VIP Account Manager  | Betty CA](https://feeny.ai/job/vip-account-manager-betty-ca-betty-calgary-dma5xvm5f0yp) — Calgary, Canada
- [Graphic Designer | Betty CA](https://feeny.ai/job/graphic-designer-betty-ca-betty-sofia-5n82vwsz72r0) — Sofia, Bulgaria
- [Customer Success Representative | Betty CA](https://feeny.ai/job/customer-success-representative-betty-ca-betty-calgary-mqtaj9y6rwmn) — Calgary, Canada
- [Motion Designer | Betty CA](https://feeny.ai/job/motion-designer-betty-ca-betty-sofia-j94h3kyfzj19) — Sofia, Bulgaria