---
title: 'VIP Account Manager at Triumph'
canonical: 'https://feeny.ai/job/vip-account-manager-triumph-united-states-rh145gzb624d'
type: 'job'
last_seen: '2026-10-16'
---

# VIP Account Manager at Triumph

- **Company:** Triumph
- **Location:** United States
- **Compensation:** $80k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/triumph-arcade/38e63614-36a7-49ee-8c9a-66fc4747570e

## Job description

## About Triumph

Triumph is a fast-growing gaming and trading card platform where players compete, rip packs, and chase big moments every day. Our VIP department exists for one reason: to make our most engaged players feel like the most important people on the platform — because to us, they are.

We're not a faceless operator with a ticket queue and a canned macro library. Our edge is the relationship. Every VIP player at Triumph has a dedicated account manager — a person they know by name, who knows their story, their play style, and what actually matters to them. That's the moat, and you'd be part of it.

## The Role

As a VIP Account Manager, you'll own a dedicated book of high-value players and be their single point of contact for everything Triumph. You're part concierge, part account manager, part trusted friend — the person they text when they hit a huge pull, when something breaks, or when they just want to talk shop.

This is a high-agency, high-ownership role. You truly own your book of business — how you manage it, grow it, and take care of the players in it is up to you. Nobody's going to hand you a script or micromanage your outreach. We'll give you the tools, the data, and the backing; you bring the judgment and the drive. Your players' experience is your job, and your results are yours to own.

## What You'll Do

- Own the relationship. Build genuine, one-on-one relationships with your assigned VIP players through daily, personal communication — primarily via text, phone call, and email. You'll know your players better than anyone in the company.
- Deliver surprise and delight. Coordinate personalized gifting, exclusive perks, event invitations, and memorable moments that players can't get anywhere else.
- Be the fixer. When your players hit friction — a payout question, a technical issue, a promo that didn't credit — you own it end to end. You escalate fast, follow through, and close the loop personally.
- Champion responsible gaming. Know your players well enough to recognize when engagement stops being healthy, and act on it. We take this seriously, and so will you.
- Feed the machine. Share player insights, feedback, and trends with the broader team to shape our VIP program, loyalty offerings, and product roadmap.
- Work the playbook — and improve it. Follow our SOPs for outreach, escalation, and compliance, and help us make them better as the program scales.

## Who You Are

- A natural relationship-builder. People genuinely like talking to you, and you remember the details — the birthday, the favorite team, the pull they're still chasing.
- Experienced in high-touch player or client management. 2+ years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a comparable high-value client role.
- Fluent in gaming culture. You understand players — sweepstakes, casino, sports cards, TCG, or adjacent. You speak the language because you've lived it.
- High-agency and self-directed. You don't wait to be told what to do. You see what your book needs, make the call, and act — then own the outcome, good or bad.
- Organized under volume. You can manage dozens of active relationships at once without letting anyone feel like a number.
- Responsive and reliable. VIP players don't operate 9-to-5, and neither does this role. You're comfortable with flexible hours, including some evenings and weekends.
- High-judgment and discreet. You handle sensitive player information, financial context, and responsible gaming situations with maturity and care.
- Data-aware. You don't need to build models, but you can read a dashboard, understand what your numbers are telling you, and act on them.

## Nice to Have

- Prior experience at a sweepstakes, sportsbook, or online gaming operator.
- Familiarity with trading cards, breaks, or the collectibles market.
- Experience with retention metrics, reinvestment strategy, or player value modeling.
- Familiarity with AI tools (Claude, ChatGPT, etc.) and a knack for using them to work smarter — drafting, summarizing, analyzing, automating the busywork.

## What We Offer

- Competitive base salary.
- Real ownership from day one — a small, senior team where your voice shapes the program.
- A front-row seat at one of the fastest-growing platforms in the space.
- The chance to build the kind of VIP program bigger operators can't: personal, fast, and actually fun.
- Competitive salary and benefits, healthcare, vision, dental, 401k, etc.

## About Triumph

## Company Overview
- **One-liner**: Triumph builds a real-money platform that layers financial stakes onto in-house built video games and collectibles, creating a new category of consumer entertainment.
- **Entity Type**: Private (venture-backed; Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Jake Brooks (CEO), Jared Geller (Co-founder & CTO)

## Core Business
- **Primary industry**: Consumer entertainment / Real-money gaming / Fintech for collectibles
- **Target customers**: B2C – consumers who play competitive games and collect digital/physical collectibles
- **Mission/purpose**: “Financialization of everything” – building the next $100B entertainment platform where real stakes meet novel consumer experiences.

## Products & Services
- **Arcade by Triumph**: A mobile app that layers real stakes onto in-house built video games. Players can wager cash on the outcomes of skill-based tournaments. Features anti-cheating, fair matchmaking, and seamless tournament infrastructure. [triumpharcade.com](https://triumpharcade.com/)
- **Rips by Triumph**: A financial layer for the universe of collectibles, enabling users to trade, speculate, and monetize collectible assets. [triumpharcade.com](https://triumpharcade.com/)

Both apps are reported to be #1 in their respective App Store categories.

## Market Standing
- **Valuation**: Not disclosed (post-money valuation not publicly available)
- **Key Metric**: Total funding raised: **$46.1M** (as of Series B in August 2025). Latest round: **$24M Series B** (August 2025). Prior Series A: **$12.1M** (May 2023). [pitchbook.com](https://pitchbook.com/profiles/company/489814-66)
- **Notable Investors/Partners**: DraftKings, Flux Capital, 90 Sheridan Street, and 20+ other investors. First-ever investor: Michael Fertik. [pitchbook.com](https://pitchbook.com/profiles/company/489814-66)
- **Growth Signals**: Headcount grew **162.5% YoY** to 47 employees (2026). Both apps #1 in their categories. Active job postings increased 500% year-over-year. [linkedin.com](https://www.linkedin.com/company/triumphlabs) [pitchbook.com](https://pitchbook.com/profiles/company/489814-66)

## Competitive Advantages
- **In-house game development** combined with financial rails – rare integration of skill-based gaming and real-money wagering.
- **Anti-cheat and fair matchmaking** systems that create a trusted environment for real-money play.
- **Elite team** composed of ex-quant traders, ex-founders, world champion video game players, and top artists/entertainers – a mix not easily replicated.
- **Network effects** from two complementary products (gaming and collectibles) that share a user base and financial infrastructure.

## Strategic Focus
- **Scale the platform** to become a $100B entertainment company by expanding user acquisition, launching new games and collectible markets, and deepening the financial layer.
- **Hire aggressively** across engineering, data, product, operations, and marketing to support rapid growth (16+ open roles as of mid-2026).
- **Maintain in-office culture** (5 days/week in San Francisco) to accelerate collaboration and speed of execution.

## Why Work Here
- **Culture**: “Generalists who care about craft, ship fast, and own outcomes end-to-end.” The team includes ex-quant traders, founders, world champion gamers, and top artists – a high-caliber, interdisciplinary environment.
- **Work policy**: **5 days a week in San Francisco** (HQ at 90 Sheridan Street, SF, CA). Remote roles exist only for Customer Support and some Operations shifts.
- **Compensation**: Engineering salaries range **$200K–$400K** with equity. Roles like Engineering Manager ($275K–$400K), Quant Strategist ($200K–$400K), and Data Scientist ($200K–$400K) are listed. [triumpharcade.com/jobs](https://www.triumpharcade.com/jobs)
- **Impact**: “Your work will touch millions of users immediately” – the platform already handles billions of user interactions and billions in volume.
- **Notable perks**: Equity offered for most roles; fast-paced startup with clear growth trajectory; opportunity to work at the intersection of tech, entertainment, and culture.

## Sources
1. [triumpharcade.com](https://triumpharcade.com/)
2. [triumpharcade.com/jobs](https://www.triumpharcade.com/jobs)
3. [jobs.ashbyhq.com/triumph-arcade](https://jobs.ashbyhq.com/triumph-arcade)
4. [linkedin.com/company/triumphlabs](https://www.linkedin.com/company/triumphlabs)
5. [pitchbook.com/profiles/company/489814-66](https://pitchbook.com/profiles/company/489814-66)

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