--- title: 'VIP Account Manager at Zynga' canonical: 'https://feeny.ai/job/vip-account-manager-zynga-chicago-ks4jj8p5j1zd' type: 'job' last_seen: '2026-09-09' --- # VIP Account Manager at Zynga - **Company:** Zynga - **Location:** Chicago, IL - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/zyngacareers/jobs/6146566004 ## Job description Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers. Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role. Main Responsibilities - The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email. - Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base. - Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach. - Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base. - Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base. - Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base. - Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies. - Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue. - Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. Position does not require managing direct reports. Required Skills and Experience - College Degree preferred but not mandatory - Impeccable communication skills - Extensive Customer Service experience - Excellent telephone skills – able to handle high call volume 90 or more a day - Customer Focused - Ability to generate revenue on own initiative based on personal account relationships - Accuracy and Attention to detail - Rapport building skills - ## Team player - Knowledge of Microsoft Office - 3 or more years of customer service or account management experience - Some travel may be needed - Some weekends or evenings may be required ## Preferred Skills and Experience - Target / Sales Driven - High level understanding / interest in social gaming - Positive attitude and are excited to learn more ## What We Offer You The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.  Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.  Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage.  Zynga’s  in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain). ## About Zynga ## Company Overview - **One-liner**: Zynga is a global leader in mobile interactive entertainment, connecting the world through games, and operates as a wholly-owned subsidiary of Take-Two Interactive Software, Inc. - **Entity Type**: Public subsidiary (parent: Take-Two Interactive, NASDAQ: TTWO) - **Headquarters**: San Mateo, California, USA (with offices in Austin, Chicago, Toronto, London, Barcelona, Istanbul, Bengaluru, Helsinki, and more) - **Founded**: 2007 - **Founders**: Mark Pincus (named after his dog Zinga) ## Core Business - **Primary industry**: Mobile gaming / Interactive entertainment - **Target customers**: B2C – mass market mobile players in 175+ countries - **Mission**: To connect the world through games ## Products & Services Major game franchises (all mobile, free-to-play with in-app purchases): - **Words With Friends™**: Social word puzzle game (over 70 million words played daily) - **Zynga Poker™**: Largest free mobile poker game - **Toon Blast™** & **Toy Blast™**: Puzzle games (acquired via Peak Games) - **Merge Dragons!™**: Merge puzzle game (acquired via Gram Games) - **Empires & Puzzles™**: Match-3 RPG (acquired via Small Giant Games) - **CSR2™ / CSR Racing™**: Racing simulation - **Game of Thrones Slots Casino™**, **Hit it Rich! Slots™**, **Wizard of Oz Slots™**: Social casino games - **Golf Rival™**: Sports game (acquired via StarLark) - **Harry Potter: Puzzles & Spells™**: Licensed puzzle game - **Color Block Jam™**, **Match Factory!™**: Casual puzzle games - **Rollic** (hyper-casual games) and **Chartboost** (mobile monetization platform) also part of the portfolio ## Market Standing - **Valuation/Market Cap**: Not publicly available (subsidiary of Take-Two Interactive; Take-Two market cap ~$28B as of early 2025) - **Key Metric**: 183 million monthly active users (MAU) playing mobile games [zynga.com](https://www.zynga.com/about/our-story/); over 10 billion total mobile downloads [zynga.com](https://www.zynga.com/) (some pages cite 6 billion) - **Notable Investors/Partners**: Early backers included Union Square Ventures and Foundry Group; acquired by Take-Two Interactive in May 2022 for $12.7 billion (all-stock) - **Growth Signals**: Rapid studio acquisitions (Gram Games, Small Giant, Peak, Rollic, Chartboost, StarLark) between 2018–2021; continued live operations growth; expansion into hyper-casual and ad monetization via Chartboost ## Competitive Advantages - **Data-driven live operations**: Pioneered big data and analytics in mobile gaming to optimize player engagement and monetization - **Diverse forever franchises**: Portfolio spans puzzle, social casino, word, racing, and RPG genres, reducing reliance on any single hit - **Scale and distribution**: Massive global footprint (175+ countries) and billions of installs provide strong network effects - **Parent company backing**: Access to Take-Two’s resources, IP (e.g., *Game of Thrones*, *Harry Potter*), and publishing expertise ## Strategic Focus - **Forever franchises**: Doubling down on long-lived mobile titles with continuous content updates and live events - **Mobile-first growth**: Continuing to expand mobile portfolio through organic development and targeted acquisitions - **Monetization & ad tech**: Leveraging Chartboost to enhance in-game advertising and cross-promotion - **Licensed IP**: Developing games based on major entertainment properties (Harry Potter, Game of Thrones) ## Why Work Here - **Culture**: Emphasis on “connecting the world through games”; strong employee resource groups (Women at Zynga, zPride, NaZ for neurodiversity, zCares, ZAPI, zParents, zEndurance) - **Work model**: “Connected Workplace” – hybrid (Connected), full-time onsite, or fully remote roles depending on team and function - **Benefits**: Competitive salary, performance bonuses, equity participation, medical/dental/vision, generous parental leave, flexible time-off (DTO), wellness programs, gym benefits, shuttle/commuter perks, in-house food and snacks - **Engineering culture**: Engineers work on some of the world’s largest game infrastructures; data scientists and analytics drive game decisions; strong focus on innovation and rapid iteration - **Global locations**: Studios in North America, Europe, and Asia – opportunity to work in diverse international teams ## Sources 1. [zynga.com](https://www.zynga.com/) – Official company homepage 2. [zynga.com/about/our-story/](https://www.zynga.com/about/our-story/) – Company history and milestones 3. [zynga.com/jobs/careers/](https://www.zynga.com/jobs/careers/) – Careers page with benefits and culture details 4. [job-boards.greenhouse.io/zyngacareers](http://job-boards.greenhouse.io/zyngacareers) – Current job listings 5. [linkedin.com/company/zynga](https://www.linkedin.com/company/zynga) – LinkedIn company page ## Other roles at Zynga - [Product Manager II](https://feeny.ai/job/product-manager-ii-zynga-bengaluru-x0a8ytpegghx) — Bengaluru, India - [UA Manager](https://feeny.ai/job/ua-manager-zynga-barcelona-42gkv095k88b) — Barcelona, Spain - [Software Engineer - Poker](https://feeny.ai/job/software-engineer-poker-zynga-austin-kz2kqsgzhw9c) — Austin, TX / Bay Area, CA - [Lead Producer](https://feeny.ai/job/lead-producer-zynga-bengaluru-vrqvv3793v6y) — Bengaluru, India - [Senior Director, Data Platform](https://feeny.ai/job/senior-director-data-platform-zynga-toronto-hwnntrev8034) — Toronto, Canada - [Software Engineer - Game of Thrones Slots](https://feeny.ai/job/software-engineer-game-of-thrones-slots-zynga-austin-cj7k3tzrnf4h) — Austin, TX / Bay Area, CA / Chicago, IL / Toronto, Canada - [Senior Marketing Data Analyst](https://feeny.ai/job/senior-marketing-data-analyst-zynga-barcelona-3e5d2m1ek48y) — Barcelona, Spain - [Manager, Programmatic Sales](https://feeny.ai/job/manager-programmatic-sales-zynga-chicago-893gqfvns7mj) — Chicago, IL / New York, NY - [Associate Director UA](https://feeny.ai/job/associate-director-ua-zynga-london-04nfh3n09rwn) — London, United Kingdom - [Senior VFX Artist & Animation Generalist](https://feeny.ai/job/senior-vfx-artist-animation-generalist-zynga-london-ajd2f782dcav) — London, United Kingdom