--- title: 'VIP Activation Lead at Triumph' canonical: 'https://feeny.ai/job/vip-activation-lead-triumph-united-states-456k19rs2mzv' type: 'job' last_seen: '2026-09-25' --- # VIP Activation Lead at Triumph - **Company:** Triumph - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-25 - **Apply:** https://jobs.ashbyhq.com/triumph-arcade/bfe349cf-808b-4a77-a4a8-a6af7bd8a8c7 ## Job description VIP Activation Lead — Triumph Triumph operates Rips, a TCG pack-opening app, and a skill-based real-cash Arcade app. Our VIP program serves users through dedicated hosts, personalized service, and exclusive benefits. We’re hiring a VIP Activation Lead to build the next growth function within our VIP department: identifying promising users, starting meaningful conversations, and developing those relationships into successful VIP host partnerships. You’ll own the activation process from initial qualification through host handoff. You’ll work directly with users while building the workflows, CRM practices, and playbooks that allow the function to scale. ## What you’ll do Build the VIP activation function. Establish the process for reviewing prospects, prioritizing outreach, managing follow-ups, and transitioning qualified users into a VIP host’s book. Turn customer insights into qualified prospects. Evaluate user data, using judgment to decide which users warrant outreach. Own player outreach. Start personalized conversations, understand users’ interests, explain the VIP experience, and build relationships through consistent follow-through. Develop outreach playbooks. Create and improve messaging, contact strategies, and approaches for different user interests across Rips and Arcade. Shape the CRM. Partner with product and engineering to define useful pipeline stages, required information, activity tracking, reminders, and reporting. Coordinate incentives. Work with VIP leadership to use approved offers thoughtfully and track their cost and results. Deliver strong host handoffs. Ensure receiving hosts have the user’s preferences, conversation history, commitments, and a clear introduction. Measure and improve performance. Track prospect quality, responses, pipeline progression, successful handoffs, and the longer-term results of activated relationships. Help build the team. Document what works and help recruit, onboard, and coach additional activation team members as the function grows. Maintain player trust. Handle customer information appropriately and follow Triumph’s contact preferences, account restrictions, and user safety procedures. ## What we’re looking for - 4+ years experience in relationship-driven sales, business development, customer activation, VIP services, or a similar customer-facing role. - A track record of turning initial conversations into lasting customer relationships. - Experience building or improving a process, including outreach workflows, CRM practices, or team playbooks. - Strong written and verbal communication, with the judgment to personalize an approach without making it feel intrusive. - Excellent organization and follow-through across a pipeline of active conversations. - Comfort using data to prioritize work, evaluate results, and change an approach when the evidence calls for it. - The ability to work independently, make practical decisions, and collaborate across VIP, product, engineering, and operations. - Experience with consumer apps, gaming, collectibles, hospitality, or concierge services is a plus. Experience hiring or coaching a sales or customer-facing team is also valuable. What success looks like You establish a repeatable activation process, maintain a clear and actionable pipeline, and consistently deliver well-qualified, engaged players to VIP hosts. As the function develops, your work creates the foundation for a team that can grow while maintaining the personal service Triumph’s VIP program is built on. Why Triumph? - High agency. Small, high-impact VIP team that is growing rapidly with significant opportunity for leadership and growth. - High energy. Passionate team who are proud of our work and velocity (16x year over year growth). - Competitive salary and benefits. Healthcare, vision, dental, 401k, etc. ## About Triumph ## Company Overview - **One-liner**: Triumph builds a real-money platform that layers financial stakes onto in-house built video games and collectibles, creating a new category of consumer entertainment. - **Entity Type**: Private (venture-backed; Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Jake Brooks (CEO), Jared Geller (Co-founder & CTO) ## Core Business - **Primary industry**: Consumer entertainment / Real-money gaming / Fintech for collectibles - **Target customers**: B2C – consumers who play competitive games and collect digital/physical collectibles - **Mission/purpose**: “Financialization of everything” – building the next $100B entertainment platform where real stakes meet novel consumer experiences. ## Products & Services - **Arcade by Triumph**: A mobile app that layers real stakes onto in-house built video games. Players can wager cash on the outcomes of skill-based tournaments. Features anti-cheating, fair matchmaking, and seamless tournament infrastructure. [triumpharcade.com](https://triumpharcade.com/) - **Rips by Triumph**: A financial layer for the universe of collectibles, enabling users to trade, speculate, and monetize collectible assets. [triumpharcade.com](https://triumpharcade.com/) Both apps are reported to be #1 in their respective App Store categories. ## Market Standing - **Valuation**: Not disclosed (post-money valuation not publicly available) - **Key Metric**: Total funding raised: **$46.1M** (as of Series B in August 2025). Latest round: **$24M Series B** (August 2025). Prior Series A: **$12.1M** (May 2023). [pitchbook.com](https://pitchbook.com/profiles/company/489814-66) - **Notable Investors/Partners**: DraftKings, Flux Capital, 90 Sheridan Street, and 20+ other investors. First-ever investor: Michael Fertik. [pitchbook.com](https://pitchbook.com/profiles/company/489814-66) - **Growth Signals**: Headcount grew **162.5% YoY** to 47 employees (2026). Both apps #1 in their categories. Active job postings increased 500% year-over-year. [linkedin.com](https://www.linkedin.com/company/triumphlabs) [pitchbook.com](https://pitchbook.com/profiles/company/489814-66) ## Competitive Advantages - **In-house game development** combined with financial rails – rare integration of skill-based gaming and real-money wagering. - **Anti-cheat and fair matchmaking** systems that create a trusted environment for real-money play. - **Elite team** composed of ex-quant traders, ex-founders, world champion video game players, and top artists/entertainers – a mix not easily replicated. - **Network effects** from two complementary products (gaming and collectibles) that share a user base and financial infrastructure. ## Strategic Focus - **Scale the platform** to become a $100B entertainment company by expanding user acquisition, launching new games and collectible markets, and deepening the financial layer. - **Hire aggressively** across engineering, data, product, operations, and marketing to support rapid growth (16+ open roles as of mid-2026). - **Maintain in-office culture** (5 days/week in San Francisco) to accelerate collaboration and speed of execution. ## Why Work Here - **Culture**: “Generalists who care about craft, ship fast, and own outcomes end-to-end.” The team includes ex-quant traders, founders, world champion gamers, and top artists – a high-caliber, interdisciplinary environment. - **Work policy**: **5 days a week in San Francisco** (HQ at 90 Sheridan Street, SF, CA). Remote roles exist only for Customer Support and some Operations shifts. - **Compensation**: Engineering salaries range **$200K–$400K** with equity. Roles like Engineering Manager ($275K–$400K), Quant Strategist ($200K–$400K), and Data Scientist ($200K–$400K) are listed. [triumpharcade.com/jobs](https://www.triumpharcade.com/jobs) - **Impact**: “Your work will touch millions of users immediately” – the platform already handles billions of user interactions and billions in volume. - **Notable perks**: Equity offered for most roles; fast-paced startup with clear growth trajectory; opportunity to work at the intersection of tech, entertainment, and culture. ## Sources 1. [triumpharcade.com](https://triumpharcade.com/) 2. [triumpharcade.com/jobs](https://www.triumpharcade.com/jobs) 3. [jobs.ashbyhq.com/triumph-arcade](https://jobs.ashbyhq.com/triumph-arcade) 4. [linkedin.com/company/triumphlabs](https://www.linkedin.com/company/triumphlabs) 5. [pitchbook.com/profiles/company/489814-66](https://pitchbook.com/profiles/company/489814-66) ## Other roles at Triumph - [Senior Software Engineer, Rips (Mobile)](https://feeny.ai/job/senior-software-engineer-rips-mobile-triumph-san-francisco-s8szkbn4jhwk) — San Francisco, CA - [Senior Software Engineer, Rips (Web)](https://feeny.ai/job/senior-software-engineer-rips-web-triumph-san-francisco-xy4ygk105w4p) — San Francisco, CA - [Operations Associate (Day Shift)](https://feeny.ai/job/operations-associate-day-shift-triumph-mountain-view-v96x9ebmj80n) — Mountain View, CA - [Senior Software Engineer, Product Platform (Fullstack)](https://feeny.ai/job/senior-software-engineer-product-platform-fullstack-triumph-san-francisco-vswzh3kzqe7m) — San Francisco, CA - [Shift Manager (Night)](https://feeny.ai/job/shift-manager-night-triumph-mountain-view-z04rrzw3c0n6) — Mountain View, CA - [Shift Manager (Day Shift)](https://feeny.ai/job/shift-manager-day-shift-triumph-mountain-view-bvy9mn6194q6) — Mountain View, CA - [Head of Real Estate & Facilities](https://feeny.ai/job/head-of-real-estate-facilities-triumph-mountain-view-0kqxxxz61x0r) — Mountain View, CA - [Operations Supplies Associate](https://feeny.ai/job/operations-supplies-associate-triumph-mountain-view-53dc0a84zscw) — Mountain View, CA - [Partnership Lead](https://feeny.ai/job/partnership-lead-triumph-san-francisco-wsxbbm7m5k6z) — San Francisco, CA - [Operations Associate (Night Shift)](https://feeny.ai/job/operations-associate-night-shift-triumph-mountain-view-nq9zcfw58mz8) — Mountain View, CA