---
title: 'VIP Host at Penn Interactive'
canonical: 'https://feeny.ai/job/vip-host-penn-interactive-philadelphia-711n5cp1czd9'
type: 'job'
last_seen: '2026-09-07'
---

# VIP Host at Penn Interactive

- **Company:** Penn Interactive
- **Location:** Philadelphia, PA
- **Compensation:** $50k–$55k
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/penninteractive/jobs/6107619004

## Job description

[PENN Entertainment, Inc.](https://www.pennentertainment.com/) is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through [Hollywood Casino](https://about.hollywoodcasino.com/), [theScore Bet Sportsbook](https://thescore.bet/), or [theScore](https://www.thescore.com/) media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

## About the Role

- Create new business revenue by understanding, targeting and developing relationships with potential high value players.
- Successfully execute assigned key VIP sales KPIs.
- Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
- Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
- Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
- Utilize daily reporting and analysis to assist with making sound business decisions.
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
- Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
- Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
- Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
- Conduct business with the highest level of integrity and honesty.

## About You

- 1 - 2 years of gaming experience either online or with a brick and mortar casino.
- At least 1 year of experience in a sales related role.
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
- Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
- Ability to communicate effectively with external contacts and all levels of employees.
- The ability to travel and attend on and off property events throughout the United States and Canada.
- Will attend high level events designed for our top customers.
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- MUST HAVE: Passion for sports, casino and/or sports & casino betting.

## #LI-REMOTE

Salary Range $50,000—$55,000 USD

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

## About Penn Interactive

## Company Overview
- **One-liner**: Penn Interactive is the digital arm of PENN Entertainment, creating real-money gaming and free-to-play apps for sports betting and online casino experiences.
- **Entity Type**: Public (Parent: PENN Entertainment, NASDAQ: PENN)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2015
- **Founders**: Not publicly available (operates as a division of PENN Entertainment)

## Core Business
- **Primary industry/industries**: Online Gaming, Sports Betting, iCasino, Gambling Facilities and Casinos
- **Target customers**: B2C (consumers in regulated markets for real-money gaming and free-to-play apps)
- **Mission or purpose statement**: "To help people find their fun" by creating innovative, omni-channel entertainment experiences.

## Products & Services
- **theScore BET**: A real-money sports betting app available in the U.S., offering easy wagering on a wide range of sports.
- **Casino (theScore)**: An online casino app in Canada featuring over 200 games, including slots, table games, and live dealer options.
- **PENN Play**: The nation’s premier casino loyalty program, allowing members to earn and redeem rewards across over 35 physical destinations and online.
- **Free-to-Play & Social Gaming Apps**: Social and free-to-play gaming experiences for the online gaming community.

## Market Standing
- **Valuation/Market Cap**: Not disclosed for Penn Interactive specifically. Parent company PENN Entertainment has a market cap of approximately $2.5 billion (as of mid-2025).
- **Key Metric**: Parent company PENN Entertainment employs over 23,000 people. Penn Interactive itself employs 231 people (as of mid-2025).
- **Notable Investors/Partners**: Parent company PENN Entertainment is publicly traded (NASDAQ: PENN). Key partners include theScore (acquired in 2021), and the company has acquired HitPoint Studios and Luckypoint.
- **Growth Signals**: Penn Interactive is the digital arm of a major omni-channel operator. The company is actively hiring for roles in engineering, trading, marketing, and player development, indicating continued investment in its digital platforms. However, headcount has decreased by 23.3% year-over-year.

## Competitive Advantages
- **Omni-Channel Integration**: Deep integration with PENN Entertainment's 42+ physical gaming destinations and the PENN Play loyalty program, creating a seamless experience between online and retail.
- **Strong Brand Portfolio**: Operates theScore BET and Casino brands, which have strong recognition in Canada and growing presence in the U.S.
- **Established Parent Company**: Backed by PENN Entertainment, a major, established player in the North American gaming industry with significant resources and a large physical footprint.

## Strategic Focus
- **Digital Growth**: Continuing to expand its real-money gaming and sports betting apps in the U.S. and Canada.
- **Product Innovation**: Enhancing the user experience for its apps, including theScore BET and Casino, with a focus on easy wagering and a wide game selection.
- **Omni-Channel Integration**: Deepening the connection between its digital products and PENN Entertainment's physical casinos and racetracks through the PENN Play loyalty program.

## Why Work Here
- **Culture**: Described as a diverse, fun, and engaging work environment. The company emphasizes a "can-do attitude," collaboration, and a commitment to doing right by people and communities.
- **Remote/Hybrid Policy**: Many roles are listed as "Remote" (United States or Canada), suggesting a flexible, remote-first culture for many positions. Some roles are location-specific (e.g., Cherry Hill, NJ; Philadelphia, PA).
- **Diversity & Inclusion**: PENN Entertainment has been recognized as a "Champion of Board Diversity" and one of "America's Best Employers for Diversity" by Forbes. They have a PENN Diversity Council and scholarship programs.
- **Wellness & Benefits**: The company invests in team member wellbeing with personalized resources, promoting rest, relaxation, medical care, and personal pursuits.
- **Career Development**: Offers programs like Leadership Excellence at PENN (LEAP) and PENN Women to help team members explore their full potential.
- **Military Support**: Strong commitment to supporting service members, veterans, and their families through partnerships with Skillbridge, Hiring Our Heroes, and the Military Spouse Employment Partnership.

## Sources
1. [Penn Interactive Greenhouse Jobs](https://job-boards.greenhouse.io/penninteractive)
2. [PENN Entertainment Corporate Site](https://www.pennentertainment.com/corp/our-company)
3. [PENN Interactive LinkedIn](https://www.linkedin.com/company/penn-interactive-pi)
4. [PENN Entertainment Careers](https://www.pennentertainment.com/corp/careers)

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