---
title: 'Virtual Assistant at Jane'
canonical: 'https://feeny.ai/job/virtual-assistant-jane-canada-pz3e6g4kvaty'
type: 'job'
last_seen: '2026-11-06'
---

# Virtual Assistant at Jane

- **Company:** Jane
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/jane/c4830928-9ce2-4da8-8028-d5809ec6ef1d

## Job description

## About The Role

We're looking for a Virtual Assistant to join our Admin Services team, the human-led virtual admin service many clinics know as Ginger Desk. Ginger Desk was founded by a Naturopathic Doctor who knew firsthand how much work happens outside the treatment room, and earlier this year it officially joined Jane. Together, we're growing Services into a big part of how Jane helps the helpers, with one simple mission: give practitioners their time back.

Most of our customers are practitioners who care for patients all day and then run a small business around their clinical hours. As a Virtual Assistant, you'll be the virtual front desk for several of these clinics, working inside Jane to keep their inboxes, calendars, bookings, billing, and charting running smoothly. You'll get to know how each clinic likes to work, look after their patients with warmth and professionalism, and handle the details so practitioners can focus on care. You'll start with about a month of hands-on training (we call it Ginger University), take on your first clinic toward the end of it, and build up your portfolio gradually from there.

If you've spent years at a clinic front desk, know Jane inside and out, and love being the person who keeps everything organized, this could be a really meaningful next step. Services is one of Jane's big bets, and you'd be joining early, while we shape what it becomes.

The Impact You Could Have

- Give practitioners their time back by running the day-to-day front desk work for a portfolio of clinics, from managing inboxes and calendars to coordinating bookings, billing, and charting in Jane.
- Help patients feel looked after through clear, warm, and professional communication by phone, email, and secure messaging.
- Own the details across several clinics at once, tracking tasks and follow-ups carefully so nothing gets missed.
- Keep clinic records accurate and secure, handling patient information in line with PIPEDA and HIPAA standards.
- Bring your clinic experience to the team, sharing what you know about how different practices run and helping shape how our Services offering grows.
- Help shape how AI supports our Services work by trying new tools with curiosity and care, and sharing what genuinely saves clinics time without compromising quality or privacy.

The Experience We Feel We Need

- You have 3+ years of administrative experience in a healthcare or wellness clinic, ideally at the front desk where you saw how practitioners and patients really work.
- You've used Jane day to day in a clinic for about 2 years or more, and you're confident with the ins and outs, including scheduling, invoicing, charting, and settings.
- You've either worked across several clinics or disciplines, or gone deep in one area like mental health, naturopathic medicine, or medical aesthetics, and you're comfortable with the terminology that comes with it, like labs and treatment plans.
- You understand extended health billing, and experience with WorkSafeBC or ICBC claims is a bonus.
- You're highly organized and detail-oriented, and you can juggle many clinics and tasks at once while staying calm and accurate when things get busy.
- You write and speak with a polished, professional tone, and you know how to adapt to each clinic's style while keeping patient trust front and centre.
- You know your way around Google Workspace, including Gmail, Calendar, Docs, and Sheets, and you pick up new systems and workflows quickly.
- You're curious about how AI tools can take repetitive work off your plate and happy to help test them out.
- You're based in Canada and can work Monday to Friday. Shifts are 8 hours between 7am - 7pm in your time zone. The time zone you're hired into is the one you'll stay in, since your clinics count on you being there during their hours.
- Familiarity with virtual phone systems or other clinic software is a nice-to-have.

If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

More About Jane Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. We're also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team. Our goal isn't just delivery, it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.

## Compensation & Benefits

This is a full-time role that pays $52,000 CAD a year, based on a 40 hour work week.

You'll also have:

- Health benefits starting on your very first day
- 2 weeks of paid vacation
- Fully remote work from anywhere in Canada
- A full training program before you take on your own clinics

We look forward to hearing from you.

Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @[jane.app](http://jane.app) email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.

## About Jane

## Core Business
- **Primary industry/industries**: Healthcare IT / Practice Management Software
- **Target customers**: B2B – allied health practitioners (physiotherapists, counsellors, chiropractors, massage therapists, etc.) and their clinics
- **Mission or purpose statement**: “We are here to help the helpers.” [jane.app](https://jane.app/about)

## Products & Services
- **[Jane (Core Platform)]**: A SaaS practice management suite covering scheduling, charting, billing, telehealth, payments, and invoicing. Used by over 240,000 practitioners across 65,000 clinics in 60 countries. [jane.app](https://jane.app/careers)
- **[Jane AI]**: An AI services layer built on an open-source agent framework that automates administrative tasks while respecting HIPAA/PIPEDA standards. Still in early development, with a dedicated team (JaneAI) operating as a startup inside Jane. [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)

## Market Standing
- **Valuation/Market Cap**: $1.8 B valuation as of May 2025 (backed by TCV) [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
- **Key Metric**: Revenue – Not publicly available (profitable, but exact figures undisclosed). Total funding – Not disclosed (only known investor: TCV).
- **Notable Investors/Partners**: TCV (lead investor in the 2025 round) [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
- **Growth Signals**:
  - Over 1,000 new clinics join every month (entirely through word-of-mouth, no sales team) [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
  - Employee headcount ~728 as of April 2026 [leadiq.com](https://leadiq.com/c/jane-app/5a1da5d9230000540098cfc1/employee-directory)
  - Stock options have grown 11× over the past six years [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
  - Profitable and growing rapidly [jane.app](https://jane.app/careers)

## Competitive Advantages
- **Word-of-mouth growth**: No sales team – the product itself drives adoption, indicating strong product-market fit and customer love.
- **Deep domain focus**: Built exclusively for allied health practitioners, with workflows tailored to their specific needs (e.g., physiotherapy, counselling, chiropractic).
- **AI built responsibly**: Jane AI is designed to augment, not replace, practitioners; patient data is never used to train AI models, and all AI suggestions are human-reviewed. [jane.app](https://jane.app/careers)
- **Scale with profitability**: Rare combination of high valuation ($1.8B), real revenue, and profitability, providing stability while still innovating.
- **Customer obsession**: NPS of 57 (top 10% of Canadian tech companies on Culture Amp), and 93% of employees would recommend Jane as a great place to work. [jane.app](https://jane.app/careers)

## Strategic Focus
- **AI-first transformation**: Building an AI services layer (Jane AI) to automate administrative tasks across scheduling, charting, billing, etc., with the goal of letting practitioners focus on patient care.
- **Global expansion**: Already in 60 countries, with continued international growth through product excellence.
- **Deepening the platform**: Reinventing and rebuilding existing features to raise the bar, not just adding new ones. [jane.app](https://jane.app/careers)
- **Responsible innovation**: Prioritising safety, compliance, and clinic feedback in all AI development.

## Why Work Here
- **Remote-first & async-first**: Work from anywhere in your country (and sometimes abroad); Jane AI operates with its own autonomy while staying connected to the main company. [jane.app](https://jane.app/careers)
- **Transparency**: Compensation and equity are posted on every job listing; stock options are part of the Jane Stock Options Plan (JSOP). [jane.app](https://jane.app/careers)
- **Growth & development**: Fast scaling means room to grow; the company supports continuous learning and career progression. [jane.app](https://jane.app/careers)
- **Stability with startup energy**: Profitable, well-funded, yet still moving quickly – especially within the Jane AI team, which operates like an early-stage startup inside an established company. [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
- **Culture**: Driven by values – “Love Jane”, “Work Hard”, “Have Fun”. High employee satisfaction (93% recommend Jane). [jane.app](https://jane.app/about)
- **Benefits**: Full healthcare coverage, flexible time off, and competitive cash + equity. [jane.app](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
- **Meaningful work**: Directly impact the daily lives of hundreds of thousands of healthcare practitioners and millions of patients.

## Sources
1. [jane.app – About](https://jane.app/about)
2. [jane.app – Careers](https://jane.app/careers)
3. [jobs.ashbyhq.com – Jane Job Openings](https://jobs.ashbyhq.com/jane)
4. [jane.app – Jane AI Founding Engineer Job Posting](https://jane.app/careers/9e0073b5-1ccd-48d9-a1c4-780b40bfda99/jane-ai-senior-staff-developers)
5. [leadiq.com – Jane App Employee Directory](https://leadiq.com/c/jane-app/5a1da5d9230000540098cfc1/employee-directory)

## Other roles at Jane

- [Growth & Marketing Representative](https://feeny.ai/job/growth-marketing-representative-jane-canada-d2tmjemt4nkf) — Canada
- [Virtual Receptionist](https://feeny.ai/job/virtual-receptionist-jane-canada-8g0taaxygcn4) — Canada
- [Cloud Security Engineer](https://feeny.ai/job/cloud-security-engineer-jane-canada-9cc7wt5dydjc) — Canada
- [Software Development Manager - Growth](https://feeny.ai/job/software-development-manager-growth-jane-canada-united-states-3yqf7m788myb) — Canada / United States
- [Senior Development Manager - Developer Acceleration](https://feeny.ai/job/senior-development-manager-developer-acceleration-jane-canada-g946q1ga5rr5) — Canada
- [Market Owner, CAN Manual Therapy & Mental Health](https://feeny.ai/job/market-owner-can-manual-therapy-mental-health-jane-canada-zemhtp52sb08) — Canada
- [Senior People Partner](https://feeny.ai/job/senior-people-partner-jane-canada-w9z9nve7wv4s) — Canada
- [Customer Support](https://feeny.ai/job/customer-support-jane-canada-zbj61qqyjjmp) — Canada
- [Staff Data Engineer - Customer Signals & Instrumentation](https://feeny.ai/job/staff-data-engineer-customer-signals-instrumentation-jane-canada-united-states-4y2n2y650x9e) — Canada / United States
- [Senior Developer - Developer Acceleration](https://feeny.ai/job/senior-developer-developer-acceleration-jane-canada-92mx0dn6mm7w) — Canada