---
title: 'VMware Senior Technical Support Engineer (NSX) at Spinnaker Support'
canonical: 'https://feeny.ai/job/vmware-senior-technical-support-engineer-nsx-spinnaker-support-united-states-6zn61sbn9x1x'
type: 'job'
last_seen: '2026-09-11'
---

# VMware Senior Technical Support Engineer (NSX) at Spinnaker Support

- **Company:** Spinnaker Support
- **Location:** United States
- **Compensation:** $125k–$135k
- **Work type:** remote
- **Posted:** 2025-11-07
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/spinnakersupport/jobs/4968703007

## Job description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

- Occasional after hours, weekends and holidays support for urgent customer issues.
- Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
- Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
- Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
- Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
- Provide when requested root cause analysis for technical issues.
- Assist with creating and maintaining relevant knowledge articles.
- Work with other internal stakeholders as needed to enhance the overall customer experience.
- Strong analytical and problem-solving skills
- Promote best practise and new methodologies

Role skill requirements:

- Minimum 5 years’ experience across VMware core technologies at a senior support level.
- Experience in handling critical customer situations.
- Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
- Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
- Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
- Understanding of Edge Services: Load balancer configuration, NAT and VPN.
- Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
- Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
- Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
- Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
- Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
- Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
- Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
- Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.

US - Pay Transparency $125,000—$135,000 USD

For California based applicants, see our CCPA policy here - [Privacy Policy](https://www.spinnakersupport.com/privacy-policy/)

## About Spinnaker Support

## Company Overview
- **One-liner**: Spinnaker Support provides third-party support, managed services, and consulting for enterprise software from Oracle, SAP, Salesforce, VMware, and Microsoft, helping organizations reduce maintenance costs and extend the life of their on-premise and hybrid systems.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Greenwood Village, Colorado, United States
- **Founded**: 2002
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: IT Services and IT Consulting
- **Target Customers**: Mid-size to Fortune 100 global enterprises, as well as public sector organizations that run Oracle, SAP, and VMware software. Serves organizations in 104 countries.
- **Mission / Purpose**: To deliver a high-quality, trustworthy support experience that saves customers an average of 62% on annual maintenance fees while allowing them to remain on their current software releases indefinitely.

## Products & Services
- **Third-Party Support (Oracle, SAP, Salesforce, Microsoft)**: Comprehensive maintenance and support for on-premise enterprise applications, allowing customers to bypass vendor-mandated upgrades.
- **VMware Third-Party Support**: A newer offering (launched 2024) providing support for VMware environments, particularly relevant as Broadcom's acquisition of VMware changes licensing and support terms.
- **Application Managed Services (AMS)**: Ongoing management, monitoring, and optimization of enterprise applications.
- **Technology Managed Services**: Infrastructure management and support for the underlying technology stack.
- **Consulting Services**: Strategic advisory and implementation services to help customers navigate from on-premise to hybrid to cloud environments.
- **Security Services (Oracle)**: Specialized security architecture and support for Oracle environments.

## Market Standing
- **Valuation**: Not disclosed (Private company)
- **Key Metric (Revenue)**: **$30.8 million** annual revenue (estimated)
- **Key Metric (Funding)**: Not applicable (private, no disclosed fundraising rounds; the company appears to be self-sustaining or was acquired/merged, not venture-backed).
- **Key Metric (Headcount)**: **210 employees** (as of most recent data)
- **Notable Investors/Partners**: The company has acquired several entities including Dobler Consulting (2021), Versytec (2012), and Spinnaker Support Pte. Ltd. Its top talent sources include Oracle, SAP, Rimini Street, IBM, and VMware.
- **Growth Signals**:
    - Headcount growth of **+8.4% YoY** (+23 people).
    - Active in 11 countries (US, UK, Australia, Singapore, India, Ireland, South Africa, France, Philippines, Thailand, and more).
    - Launched a new global **VMware Third-Party Support** offering in 2024, filling a gap created by Broadcom's acquisition of VMware.
    - Signed a significant new agreement with **BRP** (a major powersports company) for third-party support in 2024.
    - Renewed a major Oracle support contract with The Supreme Court of the United States in 2025.

## Competitive Advantages
- **Cost Savings**: Customers save an average of **62%** on annual maintenance fees compared to vendor direct support.
- **Ultimate Support Guarantee**: The first and only support guarantee in the third-party support market, promising a high-quality experience.
- **Breadth of Coverage**: One of the few vendors offering third-party support, managed services, and consulting across Oracle, SAP, Salesforce, and Microsoft (and now VMware) from a single provider.
- **Indefinite Support**: Allows customers to stay on their current software release versions indefinitely, avoiding forced migrations or upgrades.
- **Deep Expertise**: Employs many former Oracle, SAP, and Rimini Street professionals (15 from Oracle, 9 from SAP, 12 from Rimini Street), giving the company deep domain knowledge.

## Strategic Focus
- **VMware Expansion**: Capitalizing on the market disruption from Broadcom's VMware acquisition by offering a new, cost-effective support alternative.
- **Consolidation Play**: Pushing the "single vendor" strategy for third-party support, managed services, and consulting to win customers who want to simplify their vendor relationships.
- **Cloud Migration**: Helping customers navigate from on-premise to hybrid to cloud environments on their own terms and timelines.
- **Global Growth**: Expanding its presence in APAC (Singapore, Australia, India) and EMEA (UK, Ireland, South Africa).

## Why Work Here
- **Culture**: Employee reviews on the careers page highlight an "outstanding experience," "great people, fantastic culture, strong and growing business," and "cultured, experienced, and fun" atmosphere. Multiple long-tenured employees (e.g., 6+ years) express high satisfaction.
- **Remote/Hybrid Policy**: The company supports a wide range of remote roles. The careers page lists numerous "Remote - US," "Remote - UK," "Remote - India," and "Remote - Ireland or UK" positions, indicating a strong remote-first culture for many roles. There are also in-office roles for the Denver HQ and sales offices in London, Singapore, and Australia.
- **Growth & Stability**: A 22+ year old company that is still growing (8.4% headcount increase), suggesting a stable yet dynamic work environment.
- **Global Exposure**: Opportunities to work in or collaborate with teams across the US, UK, APAC, and EMEA.
- **Specialized Skills**: The company values deep technical expertise in Oracle, SAP, and VMware ecosystems, making it an ideal place for specialists in these areas.

## Sources
1. [Spinnaker Support Official Website](https://www.spinnakersupport.com/)
2. [Spinnaker Support Careers Page (Greenhouse)](https://job-boards.greenhouse.io/spinnakersupport)
3. [Spinnaker Support About Us Page](https://www.spinnakersupport.com/about-us/)
4. [Spinnaker Support LinkedIn Page](https://www.linkedin.com/company/spinnaker-support)
5. [Spinnaker Support Company Profile on Apollo.io](https://www.apollo.io/companies/Spinnaker-Support/54b00b677469696520bdaa4e00?chart=count) (Company data, revenue, headcount, talent sources)

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