---
title: 'Voice / Unified Communications Engineer – Skype for Business at Spektrum'
canonical: 'https://feeny.ai/job/voice-unified-communications-engineer-skype-for-business-spektrum-brussels-w7fspdcdk3gz'
type: 'job'
last_seen: '2026-10-15'
---

# Voice / Unified Communications Engineer – Skype for Business at Spektrum

- **Company:** Spektrum
- **Location:** Brussels, Belgium
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-15
- **Apply:** https://spektrum-group.com/jobs?gh_jid=5004275101

## Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

## Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

## Role ID – C005480

## Role Background

- We are recruiting a Voice Specialist to join the Communication Services Unit (CSU) at at NATO Headquarters in Brussels. You will provide first and second line support for the Skype for Business and wider voice infrastructure, covering incident resolution, system configuration, monthly patching, monitoring and documentation. The role suits an experienced Unified Communications engineer who works independently, takes initiative and is comfortable in a structured, high-control environment.

## Role Duties and Responsibilities

- Provide first and second line network voice support to the Service Centre
- Diagnose and resolve voice incidents and problems
- Install, replace, modify and configure network voice systems
- Monitor network voice systems and proactively report and resolve potential issues
- Perform monthly software patching of the supported Skype for Business systems
- Implement procedures, tools and techniques for monitoring and managing the performance of the voice ICT infrastructure, and produce reports as required
- Monitor and report on the capacity of the assigned voice infrastructure
- Investigate and propose improvements and solutions to equipment and configuration problems
- Create and maintain SOPs and documentation for the supported Unified Communications systems
- Liaise with other CSU units, Service Lines and technical organisations
- Assist with and implement assigned project work packages
- Work outside office hours or on weekends as required
- Work with limited supervision and conduct own work to meet quality targets

Essential Skills, Experience and Certifications

- Higher vocational training in a relevant discipline plus 2 years’ post-qualification experience, or secondary education plus 4 years’ experience
- At least 3 years in a similar position
- At least 3 years of experience operating, deploying and configuring Unified Communications systems such as Microsoft Lync or Skype for Business
- Experience with voice Session Border Controllers
- Good knowledge of VoIP and Unified Communications protocols and standards: SIP, TLS, MGCP, H.323, RTP (including G.711 and G.729 codecs)
- Experience using vendor toolkits to collect and analyse maintenance data for service improvement and troubleshooting
- Experience with device management and monitoring tools such as Microsoft SCOM, Zabbix, HP Network Automation or SolarWinds
- Experience with O&M of PABX systems
- Experience with Polycom provisioning systems and Polycom phones
- Experience with PowerShell scripting and toolkits for Skype for Business automation

Desirable Qualifications

- Maintaining PABX equipment, preferably Alcatel
- AudioCodes SBCs
- Active Directory and PKI technologies
- ITIL certificate
- Experience in an international environment with both military and civilian elements
- Knowledge of NATO responsibilities and organisation

Working Location

- Brussels, Belgium

Working Policy

- 100% on-site. Out of hours work may be required based on business needs.
- Contract Extension in 2027 is foreseen.

Travel

- Some travel to other NATO sites may be required

Security Clearance

- Valid National or NATO Secret personal security clearance

## About Spektrum

## Company Overview
- **One-liner**: Spektrum Group is a specialist consultancy that enables clients to navigate the complex defence, humanitarian, and government markets by connecting them with a fast-growing global network of subject matter experts, partners, and suppliers.
- **Entity Type**: Private (stage not disclosed; no public funding rounds identified)
- **Headquarters**: Multiple offices; global presence with registered addresses in Spain (Barcelona, ES: +34 932 712 919), the United Kingdom (Leeds, UK: +44 113 868 3500), Belgium (Mons), the Netherlands (The Hague), the United States (Norfolk, VA), and Norway (Stavanger). No single global HQ is explicitly designated.
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Industry/Industries**: Aerospace & Defence, Humanitarian Aid, Government Services, Consulting & Advisory
- **Target Customers**: International institutional organisations (e.g., UN, NATO), English-speaking national governments, and ministries of defence (apex purchasers), as well as the broader defence ecosystem (from small specialists to global enterprises)
- **Mission / Purpose**: “Thinking differently to make a difference” – Spektrum aims to solve today’s aerospace and defence market problems, acting as a force for good with a sincere intent to positively impact its clients and their teams.

## Products & Services
- **Consulting**: Strategic advisory, market navigation, and subject matter expertise for clients aiming to achieve aerospace and defence objectives.
- **Logistics and Supply**: Supply chain support and logistics management tailored to complex defence and humanitarian environments.
- **Communication**: Strategic communication services, including social media scripting and event promotion (as evidenced by job postings for Social Media Scripter).
- **Events**: Planning and execution of events for defence, humanitarian, and government stakeholders.

*Additional note:* Spektrum Labs (a related entity) is described as “building the backbone of the cyber resilience ecosystem, unifying cybersecurity, compliance, and insurance into one seamless platform powered by AI, cryptography, and automation,” but Spektrum Labs appears to be a separate brand under the Spektrum umbrella.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Unspecified revenue; total funding not disclosed. However, rapid hiring (112+ open roles listed on Built In) suggests strong growth and demand.
- **Notable Investors / Partners**: Not publicly disclosed. The company states it is a “Member Of” unspecified organisations, a “Registered supplier to” key entities, and holds certifications (logos visible on website but not named in the provided results).
- **Growth Signals**:
  - Fast-growing global network of partners and suppliers
  - 112+ job openings across multiple countries and disciplines (engineering, IT, talent acquisition, contract management, assurance, etc.)
  - Offices in at least six countries (Spain, UK, Belgium, Netherlands, USA, Norway)

## Competitive Advantages
- **Deep Niche Expertise**: Focus exclusively on the challenging and complex defence, humanitarian, and government sectors, an area many traditional consultancies avoid.
- **Global Network**: Extensive ecosystem of subject matter experts, partners, and suppliers that can be rapidly deployed to solve client problems.
- **Apex Payer Focus**: Directly targets the highest-level purchasers within institutional organisations and ministries of defence.

## Strategic Focus
- Priority is to help clients navigate the increasingly complex landscape of international defence and government procurement.
- Emphasis on building a “resilient and effective” supplier ecosystem through diversity and capability.
- Continuous improvement of internal processes and client support, with a culture of questioning everything to drive growth.

## Why Work Here
- **Culture Highlights**: Values include transparency, effective communication, enthusiasm and fun, and setting ambitious yet realistic goals. Employees celebrate successes together and maintain a friendly, relaxed environment.
- **Work Policy**: Hybrid workspace is available, with some roles offering a combination of remote and on-site work, while others (e.g., in The Hague, Brussels, Norfolk) are labeled “In-Office” on Built In. Policy likely depends on role and location.
- **Notable Perks / Engineering Culture**: Not explicitly described, but career growth is supported by a wide range of senior and junior roles. The company places “great emphasis on supporting and collaborating with our team and clients.” Spektrum Labs’ focus on AI, cryptography, and automation indicates a forward-leaning engineering culture in the cybersecurity arm.

## Sources
1. [Spektrum Group – Official Website](https://spektrum-group.com/)
2. [Spektrum Group – About Us](https://spektrum-group.com/about-us)
3. [Spektrum Group – What We Do](https://spektrum-group.com/what-we-do)
4. [Spektrum Group – Jobs Page](https://spektrum-group.com/jobs)
5. [Built In – Spektrum Group Careers & Culture](https://builtin.com/company/spektrum-group)
6. [Spektrum Group – Greenhouse Careers Page](https://job-boards.greenhouse.io/spektrum)

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