--- title: 'VP, Customer Experience at Exa' canonical: 'https://feeny.ai/job/vp-customer-experience-exa-san-francisco-a6y2awnxzbzx' type: 'job' last_seen: '2026-09-12' --- # VP, Customer Experience at Exa - **Company:** Exa - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/exa/c14f297b-b2b2-4e20-90fd-bdfe49880f08 ## Job description About Exa: Exa is building the search engine for AI — a web-scale retrieval and research API that gives LLMs and AI agents fast, cited access to the live web. Exa's customers span frontier AI labs, enterprises, and regulated industries like financial services, who rely on Exa as the information-discovery layer behind their products and internal tools. The role: We're hiring our first VP of Post-Sales to build and own everything that happens after a deal closes. You'll be responsible for turning new logos into durable, expanding accounts — designing how we onboard customers, instrumenting the signals that predict expansion or churn before they happen, running renewals, and overseeing support. You will own Net Dollar Retention (NDR) as your headline metric and build the team and systems required to move it in the right direction as we scale. This is a build role, not a maintain role: you'll be establishing the post-sales function's structure, tooling, and metrics from a relatively early stage, in a business with consumption-based revenue dynamics where usage — not just seat count — drives expansion. ## What you'll own - Onboarding: Design and run a customer onboarding motion that gets new accounts to first value fast, with clear milestones and handoff from Sales. - Health score & early-warning instrumentation: Build a usage- and engagement-based health scoring system that reliably flags expansion opportunities and contraction risk before renewal conversations happen — not after. - Renewals: Own the renewal process and forecast, partnering with Sales on commercial structure for upsell, cross-sell, and consumption growth. - Support: Oversee technical/customer support, setting the standards, tooling, and staffing model that keep response times and resolution quality high as volume grows. - Net Dollar Retention: Be the single owner and accountable executive for NDR — the metric that ties all of the above together — reporting on it regularly to the executive team and board. ## What we're looking for - 15+ years of industry experience in the technology sector, with meaningful time in post-sales, customer success, or account management leadership. - Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. - A demonstrated track record of owning and moving NDR, GRR, or net revenue retention at a company of relevant scale. - Experience building health-scoring, usage-instrumentation, or early-warning systems for churn/expansion — not just running renewal calls off a spreadsheet. - Comfort operating in a fast-moving, still-being-defined environment; you'll be building the playbook, not inheriting one. - Strong executive presence and cross-functional fluency — you'll partner closely with Sales, Product, and Engineering, and report directly to the CRO. ## Nice to have - Experience at an AI/ML company or with AI-native customers. - Experience with consumption- or usage-based pricing models (API, infrastructure, or similar metered products), as opposed to purely seat-based SaaS. Location & compensation Based in the Bay Area is preferred — we value in-person collaboration with the leadership team — but we're open to exceptional candidates working remotely within the US. Compensation includes a competitive base + variable salary, meaningful equity, and benefits, commensurate with experience Exa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law. ## About Exa ## Company Overview - **One-liner**: Exa builds a web-scale search API and deep research engine purpose-built for AI agents and developers, organizing the web for the agentic era. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2021 - **Founders**: Will Bryk (CEO) and Jeff Wang (Co-founder) ## Core Business - **Primary industry/industries**: AI search infrastructure, applied AI research, developer tools - **Target customers**: B2B – developers, AI agent companies, enterprise teams (e.g., Cursor, Cognition, HubSpot, OpenRouter, Monday.com) - **Mission or purpose statement**: “Organize all knowledge” and “reinvent how the world gets information” – building a search engine for the AI era that exceeds the quality and latency of traditional search. ## Products & Services - **[Exa Search API](https://exa.ai/)**: A high‑throughput web search API delivering results in under 180ms, with support for low‑latency instant search, deep research, crawling, and structured output extraction. Includes “Highlights” (token‑efficient excerpts), company & people search, and code search. SOC 2 Type II certified, zero data retention option, single sign‑on. - **Exa Embeddings & Neural Retrieval**: Proprietary state‑of‑the‑art embedding models trained on Exa’s own cluster of hundreds of H200s, achieving best‑in‑class accuracy on FRAMES, Tip‑of‑Tongue, and Seal0 benchmarks. - **Custom AI Search Solution**: Enterprise‑grade search infrastructure that can be tailored for specific verticals and integrated via a single API. ## Market Standing - **Valuation/Market Cap**: $2.2 billion (as of May 2026) – reported by Bloomberg and referenced on Exa’s about page. - **Key Metric**: Total funding $111.4 million (Pre‑Seed, Seed, Series A, Series B) - **Notable Investors/Partners**: - **Investors**: Lightspeed Venture Partners (led Series A), Benchmark (led Series B), Nvidia, Y Combinator, and individual advisors such as Tal Broda (former VP of Compute, OpenAI) and researchers from Google/Bing. - **Customers & Integrations**: Cursor, Cognition (Devin), HubSpot, OpenRouter, Monday.com, and over 400,000 developers. - **Growth Signals**: - Headcount: 75 employees (+127.7% YoY), with active hiring across 17 open roles. - Revenue: Not publicly disclosed, but traction with marquee customers and rapid valuation growth from ~$22M (Seed) to $2.2B in under two years. - Team distribution across 10 countries, with a strong engineering and research core (26% technical, 5% research). ## Competitive Advantages - **Web‑scale infrastructure**: Crawls and indexes 500B+ webpages with a proprietary neural retrieval stack that improves predictably with compute. - **Latency & accuracy leadership**: Fastest search API (<180ms) and top scores on industry benchmarks (FRAMES, Tip‑of‑Tongue, Seal0). - **Agent‑native design**: Built specifically for the workflow of LLM agents – token‑efficient highlights, structured outputs, and low‑latency to deep research in a single API. - **Enterprise trust**: SOC 2 Type II, zero data retention, SSO, and privacy controls. ## Strategic Focus - **Current priorities**: Expand the search infrastructure for the coming “1000x more searches from AI agents than Google today.” Continue investing in end‑to‑end neural architectures, scale the cluster, and deepen integrations with leading AI platforms. - **Direction**: Become the default “knowledge layer” for all AI agents, reinventing search from a link‑based model to a high‑quality, structured answer engine. ## Why Work Here - **Culture**: Applied AI research lab with a mission to build the world’s best search engine. In‑person team (San Francisco headquarters) with daily team meals, weekly milk tea, monthly picnics, and regular celebrations. - **Remote/hybrid policy**: Fully in‑person for most roles, with flexibility for certain positions and visa‑relocation support. - **Benefits**: Premium medical/dental/vision, monthly wellness and commuter benefit, fertility/family planning reimbursement (up to $15k lifetime), 16 weeks paid parental leave, daily lunch and dinner, snacks, and fresh bread from a local bakery. - **Engineering culture**: Emphasis on research‑driven engineering – working on massive‑scale indexes, novel retrieval systems, and training state‑of‑the‑art models on Exa’s own H200 cluster. ## Sources 1. [Exa About Page](https://exa.ai/about) 2. [Exa Careers Page](https://exa.ai/careers) 3. [Exa Product Page](https://exa.ai/) 4. [Exa LinkedIn](https://www.linkedin.com/company/exa-ai) 5. [Y Combinator Company Profile](https://www.ycombinator.com/companies/exa) ## Other roles at Exa - [Forward Deployed Engineer, APJ](https://feeny.ai/job/forward-deployed-engineer-apj-exa-singapore-3990n9bewza1) — Singapore - [Head of Security](https://feeny.ai/job/head-of-security-exa-san-francisco-wke7n8zkf1h6) — San Francisco, CA - [Software Engineer, Intern](https://feeny.ai/job/software-engineer-intern-exa-san-francisco-ffxan2b69wpr) — San Francisco, CA - [Business Operations](https://feeny.ai/job/business-operations-exa-san-francisco-9651svtrr72z) — San Francisco, CA - [Software Engineer, Security](https://feeny.ai/job/software-engineer-security-exa-san-francisco-yfsxpwrebdsv) — San Francisco, CA - [Sales Development Representative, Sydney](https://feeny.ai/job/sales-development-representative-sydney-exa-sydney-vvbk02yj3f7p) — Sydney, Australia - [Technical Enablement Manager](https://feeny.ai/job/technical-enablement-manager-exa-san-francisco-g5s16s4chh7x) — San Francisco, CA - [Executive Assistant to Founders](https://feeny.ai/job/executive-assistant-to-founders-exa-san-francisco-aw8pw25a1zvd) — San Francisco, CA - [Forward Deployed Engineer, EMEA](https://feeny.ai/job/forward-deployed-engineer-emea-exa-london-90gjwgsbsasz) — London, United Kingdom - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-exa-new-york-ejfk8tm74y05) — New York, NY