---
title: 'VP, Customer Success - Betting & Gaming at Genius Sports'
canonical: 'https://feeny.ai/job/vp-customer-success-betting-gaming-genius-sports-new-york-new-york-nnh3cbmsdjgh'
type: 'job'
last_seen: '2026-09-13'
---

# VP, Customer Success - Betting & Gaming at Genius Sports

- **Company:** Genius Sports
- **Location:** New York New York, United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://boards.greenhouse.io/geniussports/jobs/7989041003?gh_jid=7989041003

## Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. [Learn more at geniussports.com.](https://www.geniussports.com/about-us/)

We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role:

Genius Sports is transforming how advertisers connect with sports fans through official data, real-time contextual targeting, and premium media solutions. We are seeking a senior executive to lead our Customer Success organization, overseeing both our global agency partnerships and our brand-direct managed service teams.

In this role, you will oversee post-sales success across our betting and gaming ad business, driving adoption of our unique Ad Tech capabilities across the biggest casino and sportsbook brands in the market. You will shape the strategy, scale the team globally, and drive commercial outcomes that position Genius Sports as the leading partner for data-driven sports advertising. As part of the senior leadership team, you will play a pivotal role in guiding the company’s growth, deepening customer relationships, and elevating how our gaming partners engage audiences across the global sports ecosystem.

What You'll Do:

Strategic Leadership

- Define and oversee a unified post-sales strategy that supports the company’s commercial objectives across the betting and gaming vertical.
- Develop a holistic customer lifecycle model that enhances onboarding, adoption, performance, and long-term partnership value.

Executive Oversight & Organizational Management

- Directly manage senior team leads providing leadership, coaching, and strategic direction.
- Establish clear goals, KPIs, and performance frameworks for both teams, ensuring consistency in operational excellence, client satisfaction, and revenue outcomes.
- Scale the combined organization globally, identifying structure, talent needs, and resource allocation to support growth across markets.

Commercial Growth & Revenue Leadership

- Own aggregate revenue goals across the entire post-sales portfolio, including retention, upsell, managed service revenue, and multi-market expansion.
- Partner with Sales leadership to build a seamless pre-to-post-sales motion that accelerates time-to-value and increases platform stickiness.
- Champion the adoption of Genius Sports’s advertising capabilities & educate partners on how to integrate these capabilities into media plans, trading strategies and testing frameworks.

Cross-Functional Partnership & Influence

- Act as the senior voice of the customer—advocating for customer needs across Product, Data Science, Engineering, and Ad Operations.
- Collaborate with the Product organization to prioritize roadmaps around audience capabilities, contextual triggers, measurement, and managed-service tools.
- Partner with Marketing to develop enterprise-level thought leadership, case studies, and education programs targeting both brands and agencies.
- Work closely with Ad Operations to support operational excellence, forecasting, and campaign delivery across all managed services.
- Work collaboratively with Genius Sports teams across the betting and gaming ecosystem to ensure advertising solutions align with wider commercial objectives.

Operational Excellence & Global Scale

- Establish processes for onboarding, campaign execution, optimization, reporting, and renewal across both divisions.
- Implement dashboards and analytics that give executive-level visibility into customer health, campaign performance, and revenue trends.
- Drive continuous improvement and automation initiatives that increase efficiency and scalability across markets and product lines.

What You'll Bring:

- 12+ years in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership within Ad Tech, MarTech, media, or data-driven advertising.
- Deep understanding of programmatic media, sports marketing, data targeting, and cross-channel activation.
- Proven track record of building and scaling global teams, driving retention, and managing multimillion-dollar portfolios.
- Strong executive presence with the ability to influence senior leaders at global holding companies and C-suite brand marketers.
- Analytical, data-driven, highly collaborative, and comfortable operating in a fast-paced, high-growth environment.
- Experience working within or closely alongside the betting and gaming industry, with an understanding of its compliance landscape, marketing restrictions, and unique audience dynamics.

The salary for this role is based on an annualized range of $180,000 - $220,000 USD. In addition to base salary, this role will be eligible to participate in Genius Sports variable compensation schemes, as well as our US benefits and 401k plans.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at[Reward | Genius Sports.](https://www.geniussports.com/reward/)

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture athttps://www.geniussports.com/diversity/[Culture | Genius Sports.](https://www.geniussports.com/culture/)

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

## About Genius Sports

## Company Overview
- **One-liner**: Genius Sports is a sports data and technology company that provides data management, video streaming, and integrity services to sports leagues, bookmakers, and media companies.
- **Entity Type**: Public (NYSE: GENI)
- **Headquarters**: London, United Kingdom
- **Founded**: 2001
- **Founders**: Not publicly available (key executives include Mark Locke, CEO; Jack Davison, CCO; Steven Burton, COO; Nick Taylor, CFO)

## Core Business
- Primary industry: Sports data, analytics, and technology
- Target customers: Sports leagues and teams, sportsbooks and betting operators, media companies and content owners, brands and advertisers (B2B)
- Mission: To champion a more sustainable sports ecosystem for everyone — connecting every moment on the pitch with the fans who consume it.

## Products & Services
- **Perform**: AI-powered sports performance analysis and officiating tools for teams and leagues.
- **Engage**: Fan engagement platform using real-time data, gamification, and personalised campaigns.
- **Bet**: Live betting solutions, including in-game odds and risk management, powered by AI for sportsbooks.
- **GeniusIQ**: AI-driven insights and algorithms for odds, risk, and marketing.
- **Data Capture & Sports Data API**: Real-time data collection and distribution across 240,000+ annual events.
- **FanHub**: Sports-first advertising platform for omni-channel fan activation and media buying.

## Market Standing
- **Valuation/Market Cap**: $586.6 million (as of mid-2026)
- **Key Metric**: Annual revenue of $669.5 million (most recent fiscal year)
- **Notable Investors/Partners**: Apax Partners (acquired in 2018), dMY Technology Group (SPAC merger for NYSE listing in 2021). Partners include major sports leagues and 650+ long-term partnerships.
- **Growth Signals**: 2,600 employees globally (+7.1% YoY); 800+ hires in 2024; operates in 113 countries; acquired Second Spectrum ($200M), Spirable, and FanHub Media.

## Competitive Advantages
- Exclusive official data partnerships with many of the world’s top sports leagues, providing a data moat.
- End-to-end platform covering data capture, AI analytics, betting, fan engagement, and advertising — a full-stack sports technology ecosystem.
- Deep AI and machine learning capabilities applied to live sports data for real-time insights and betting.
- Scale: 240,000+ events covered annually, 650+ partnerships, and a global footprint.

## Strategic Focus
- Continuing to expand AI-driven products (GeniusIQ, Perform) to drive revenue and efficiency for partners.
- Growing the FanHub advertising business to capture more brand spend in sports.
- Deepening relationships with leagues and content owners through data-rich fan experiences and integrity services.
- International expansion, especially in Asia Pacific and Latin America.

## Why Work Here
- **Culture**: Values include “One Team,” “Brave,” and “Drive Change” — collaborative, ambitious, and growth-minded environment.
- **Global Reach**: 18 offices across five continents (London, New York, Sofia, Vilnius, Tallinn, Medellin, Los Angeles, Melbourne, Singapore, Shanghai, and more).
- **Learning & Growth**: Multiple learning programs, skills development opportunities, and a fast-paced setting where everyone is encouraged to make an impact.
- **Wellbeing**: Initiatives promoting work-life balance, employee wellbeing, and a focus on belonging and inclusion.
- **Perks**: Competitive reward packages, job satisfaction, and the chance to work with cutting-edge sports tech and smartest minds in the industry.
- **Work Model**: Not explicitly stated as remote/hybrid; roles are posted with specific locations (London, New York, Medellin, etc.) suggesting office-based or hybrid arrangements.

## Sources
1. [geniussports.com](https://www.geniussports.com/)
2. [geniussports.com/about-us](https://www.geniussports.com/about-us/)
3. [geniussports.com/careers](https://www.geniussports.com/careers/)
4. [linkedin.com/company/geniussports](https://www.linkedin.com/company/geniussports)
5. [craft.co/genius-sports](https://craft.co/genius-sports)

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