---
title: 'VP, Customer Success & Delivery at Vitalize'
canonical: 'https://feeny.ai/job/vp-customer-success-delivery-vitalize-san-francisco-67gvvqvgb0tn'
type: 'job'
last_seen: '2026-10-12'
---

# VP, Customer Success & Delivery at Vitalize

- **Company:** Vitalize
- **Location:** San Francisco, CA
- **Compensation:** $250k–$280k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/vitalize/6ecf0885-3f37-487f-88c6-69d94979114c

## Job description

## About Vitalize

Our Vision: Unlock Healthcare's Full Capacity Health systems still run critical operations like staffing, labor planning, and capacity on spreadsheets, phone calls, and guesswork. Vitalize is building the AI operating system for how health systems manage labor and capacity. The impact is real: we save hospitals millions in unnecessary labor spend, give clinical leaders back 10–20 hours every week, and are often the reason staff and leaders stay. We’re trusted by leading health systems across the country and have raised more than $32M from top healthcare and technology investors, including our own customers.

## Our Values

We hire and grow everyone against the same four values. Each one comes from a real Vitalize story - interview with us to hear them!

- 🚗 Push the Car. Step in regardless of role. We help wherever we're needed, own problems end to end, and don't stay in our lane. People can count on us.
- 🏥 Premier 1K. We show up for our customers, always. Nearly everyone visits a customer site in their first month, and customer feedback informs everything we do.
- 🗣️ Run Towards the Ugly. Name the ugliest truth first, then propose the fix. Candor over comfort — we call out what's broken, and never get complacent. This shapes our craft.
- 💡 Think Bigger Fridays. See the gap, fill it — no permission required. Every decision is an experiment: we run it, let the results decide, and drive real impact from day one.

## About Vitalize's Post-Sales

Our Post-Sales organization owns the customer lifecycle from signature through deployment, adoption, value realization, retention, and expansion. The org is currently comprised of three teams. Deployments gets customers live and to value quickly; Customer Success serves as the strategic partner to our customers, owning executive relationships, driving adoption and measurable value, and identifying opportunities to deepen and expand our partnerships; and Support keeps customers successful day-to-day. This isn't traditional software implementation. Vitalize changes how thousands of frontline staff, managers, staffing teams, and executives work every day. As we scale to 100+ hospitals, we need these three functions to operate as one system — delivering transformational change for our customers while becoming faster, more predictable, and more scalable with every deployment.

## The Role

As VP, Customer Success & Delivery, you'll lead our Customer Success, Deployments, and Support teams and own the outcomes of the entire post-sales organization. You'll be accountable for getting customers live quickly, driving adoption and measurable ROI, delivering best-in-class retention, and growing our existing partnerships. Just as importantly, you'll build the organization that allows us to do this at significantly greater scale — developing leaders, hiring exceptional talent, improving how the three teams work together, and increasing the number of customers and ARR we can support per person. You'll operate at every altitude: developing the strategy and operating system for Post-Sales, coaching leaders and ICs, making hard portfolio and resourcing decisions, and personally engaging with executives across our most strategic health system relationships.

## What You'll Do

- Build and lead a world-class Post-Sales organization. Set the vision and strategy for Customer Success, Deployments, and Support. Develop exceptional leaders, raise the bar for talent, and evolve the organizational structure as we scale from dozens to hundreds of hospitals.
- Own customer outcomes and the number. Be accountable for retention and NRR across our customer base, setting the strategy and standards for how we drive adoption, value realization, customer health, and growth. Build toward a future where Customer Success owns an increasing share of the expansion motion directly.
- Create one cohesive customer lifecycle. Lead Deployments, Customer Success, and Support as one organization, establishing clear ownership and accountability from signature through deployment, adoption, renewal, and expansion.
- Set the strategy for faster, more scalable delivery. Establish the vision for how Vitalize deploys increasingly complex customers with greater speed and predictability. Empower your leaders to build the systems, playbooks, and capabilities that improve time-to-value and capacity cycle over cycle.
- Raise the bar for how we demonstrate customer value. Establish the standard for how Vitalize measures and communicates adoption, operational impact, and financial ROI — ensuring our customers and their executives understand the value we're creating.
- Own our most strategic customer relationships. Build trusted relationships with CNOs, COOs, CIOs, CFOs, and other health system executives. Serve as an executive sponsor for strategic accounts and step directly into the moments where senior leadership can change the outcome.
- Make the hard portfolio and investment decisions. Set priorities across customers, resources, and team capacity. Make clear tradeoffs about where we invest, what we commit to, and where we push back — and hold the organization accountable for those decisions.
- Represent the voice of the customer at the company level. Partner closely with Product, Engineering, and Growth to turn patterns across our customers into company strategy, balancing customer needs with building a scalable product and business.
- Build for the next order of magnitude. Design the organization, leadership structure, and strategy required to support dramatically more customers and ARR — using product, automation, process, and customer ownership to create leverage rather than scaling headcount linearly.

## What You'll Bring

- You've scaled a post-sales organization in a high-growth environment. You've hired, ramped, and built leadership layers as the company grew — and can speak concretely to what broke at each stage and how you adapted.
- You've owned retention and NRR. You know how to translate adoption, customer health, executive relationships, and demonstrated value into retention and growth. Experience building a CS-led expansion motion is a plus.
- You've developed strong leaders. You've coached managers, developed leaders from within, and evolved your org structure and talent as the company scaled.
- You know complex enterprise delivery. You've led deployments requiring workflow change, integrations, training, executive alignment, and adoption across large organizations.
- You can operate in the executive room and the weeds. You're as comfortable discussing ROI with a CFO or navigating an escalation with a CNO as you are diagnosing why an implementation is slipping.
- You make hard tradeoffs. You can prioritize across competing customers and scarce resources, articulate a defensible rationale, and own the outcome.
- You partner effectively with Product. You can turn patterns across customers into product signal without turning the roadmap into a collection of customer commitments.
- You've built without a playbook. You're comfortable when the product, organization, and processes are all evolving — and see building the system as part of the job.
- You understand healthcare, or can get there quickly. Health system experience — particularly in nursing, workforce management, or hospital operations — is a strong advantage. You understand the complexity of clinical workflows, stakeholders, and organizational dynamics.
- Ability to travel. You’re excited to spend 40–50% of your time onsite with our customers.

## Benefits

- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible PTO
- Unlimited travel budget to visit customer sites
- Bi-annual company off-sites
- Free meals in-office
- $5,000 relocation bonus
- Desk setup reimbursement
- Commuter benefits
- Monthly gym/wellness stipend
- An awesome office in Jackson Square, steps from the water

## About Vitalize

## Company Overview
- **One-liner**: Vitalize provides an AI-powered platform that unifies staffing, scheduling, flow, and capacity for health systems, replacing manual processes with proactive, optimized operations.
- **Entity Type**: Private (Seed stage; Y Combinator Winter 2023 batch)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2021 (per LinkedIn) / 2023 (per Y Combinator batch)
- **Founders**: Sanketh Andhavarapu (Co-Founder & CPO), Veeraj Shah (Co-Founder & CEO), Nikhil D'Souza (Co-Founder & CTO, departed April 2026)

## Core Business
- **Primary industry**: Healthcare operations technology (staffing, scheduling, workforce management)
- **Target customers**: B2B – health systems, hospitals, acute, procedural, and ambulatory care organizations
- **Mission**: Build a world where hospital operations are safe, autonomous, fair, and cost-effective

## Products & Services
- **AI-Powered Scheduling**: Automates shift creation and filling, reducing manual scheduling time by ~70%.
- **Predictive Analytics**: Proactive insights on workforce strategy, volume, acuity, and cost to optimize staffing decisions.
- **Flow and Capacity Optimization**: Integrates volume, acuity, cost, skills, and patient flow into every staffing decision.
- **Command Center for Staffing Offices**: Centralized dashboard enabling optimal decisions while removing manual processes and subjectivity.
- **Integrations**: Connects with existing HR, payroll, T&A, and EMR systems so teams can see value without changing workflows.

All offerings are delivered as a SaaS platform with deep change management support.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – seed rounds in 2022 (1 investor) and April 2023 (8 investors, led by Y Combinator); amount not publicly stated.
- **Notable Investors/Partners**: Y Combinator (lead), Tom Blomfield (primary YC partner), and other top healthcare/technology investors. Customers include MemorialCare and Hendrick Health.
- **Growth Signals**:
  - Grew 8× in under 18 months
  - Deployed across dozens of hospitals, used by tens of thousands of clinical staff
  - Headcount grew 168% YoY to ~30 employees (as of mid-2026)
  - Operating in 5 countries (US, Brazil, India, Nigeria, South Africa)
  - Active job postings: 9 (as of July 2026), with monthly posting growth of +12.5%

## Competitive Advantages
- **Unified platform** covering staffing, scheduling, flow, and capacity – not a point solution.
- **On-site change management** – team embeds with customers from day one to drive adoption and ROI.
- **Deep integrations** with existing hospital systems (HR, payroll, EMR) minimize disruption.
- **Predictive AI** that proactively identifies gaps and recommends best-fit staff, reducing premium shift use and FTE leakage.
- **Demonstrated ROI** within 90 days, with customer testimonials citing massive improvements in productivity and labor cost reduction.

## Strategic Focus
- Continue expanding across acute, procedural, and ambulatory care within health systems.
- Deepen integrations and predictive capabilities to further automate labor operations.
- Scale the customer base and headcount, particularly in engineering, product, and deployment roles.

## Why Work Here
- **Culture**: Customer-obsession to the extreme – team members have moved on-site to live at customer sites and taken flights with 2 hours’ notice to visit users.
- **Autonomy**: “Everyone has unusual freedom to take initiative” – ownership of problems end-to-end, no micromanagement.
- **Values**: Move fast (decide, act, iterate), relentless curiosity, challenge the status quo, unorthodox thinking.
- **Equity**: Everyone is an owner.
- **Work policy**: Remote US allowed (per YC job postings), with HQ in San Francisco. Many roles require on-site presence at customer hospitals.
- **Engineering culture**: Senior Full-Stack Engineer and Senior Product Engineer roles listed with competitive salary ranges ($180K–$260K + equity). Emphasis on building modern technology to replace paper-based hospital operations.

## Sources
1. [vitalize.care](https://vitalize.care/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/vitalize)
3. [ycombinator.com](https://www.ycombinator.com/companies/vitalize)
4. [linkedin.com](https://www.linkedin.com/company/vitalizecare)

## Other roles at Vitalize

- [Recruiting Operations Coordinator](https://feeny.ai/job/recruiting-operations-coordinator-vitalize-san-francisco-yv3aww5zkj7p) — San Francisco, CA
- [Brand Marketing](https://feeny.ai/job/brand-marketing-vitalize-san-francisco-fbtr63h4p48d) — San Francisco, CA
- [Content Marketing](https://feeny.ai/job/content-marketing-vitalize-san-francisco-xsvtenzp9376) — San Francisco, CA
- [Growth and Demand Generation](https://feeny.ai/job/growth-and-demand-generation-vitalize-san-francisco-q57jw7kd7enf) — San Francisco, CA
- [Product Marketing](https://feeny.ai/job/product-marketing-vitalize-san-francisco-rfy3yx9c7w18) — San Francisco, CA
- [Enterprise Solutions](https://feeny.ai/job/enterprise-solutions-vitalize-san-francisco-cfxpe50a9v60) — San Francisco, CA
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-vitalize-san-francisco-qw2p5kj0ybq0) — San Francisco, CA
- [Platform Engineer](https://feeny.ai/job/platform-engineer-vitalize-remote-1q3by8367qrk)
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-vitalize-san-francisco-zvm410nxzawe) — San Francisco, CA
- [Principal Engineer](https://feeny.ai/job/principal-engineer-vitalize-san-francisco-jv4wadgac7d3) — San Francisco, CA