---
title: 'VP Customer Success at Energy Exemplar'
canonical: 'https://feeny.ai/job/vp-customer-success-energy-exemplar-united-kingdom-s67fys7e3jv8'
type: 'job'
last_seen: '2026-09-12'
---

# VP Customer Success at Energy Exemplar 

- **Company:** Energy Exemplar 
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/energyexemplarllc/jobs/5215619008

## Job description

## About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

- SaaS Company of the Year (2025) – Global Business Tech Awards.
- Environmental Impact Award (2025) – E+E Leaders Awards.
- IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
- Finalist: Platts Global Energy Awards (2024) – Grid Edge category
- Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
- Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

## How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

## About the Role

The Vice President, Customer Success – EMEA is a strategic, revenue-focused leader responsible for driving net ARR growth across the existing customer base. This role owns the post-sale commercial strategy, ensuring customer engagement translates into renewals, expansion, and increased lifetime value across the region.

They will lead a high-performing Customer Success organisation with a clear mandate to maximise retention, accelerate upsell and cross-sell, and drive AI product adoption as a core lever for growth. By embedding a value-led, commercially disciplined approach, they ensure customers continuously realise and expand the value of their investment.

Working in close partnership with Sales, Solutions, Marketing, and Training, the VP will align go-to-market efforts across EMEA, strengthening pipeline within existing accounts and enabling seamless account growth.

Ultimately, this role positions Customer Success as a primary driver of revenue, delivering strong net revenue retention and sustained ARR growth across the region.

Key Responsibilities include:

- Revenue Growth: Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by enabling customers to maximise the value of their software investments across EMEA.
- Customer Insights: Gather customer feedback, analyse data, and engage directly with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams.
- Leadership: Lead, mentor, and inspire a geographically distributed team of Customer Success Managers, driving performance, consistency, and excellence across EMEA.
- Customer Journey Mapping: Collaborate with internal teams to define, standardise, and continuously improve the post-implementation customer journey, optimising satisfaction and product adoption across diverse markets.
- Segmentation Strategies: Work with Marketing to define customer segmentation and develop regionally relevant strategies that improve retention, renewals, and long-term engagement.
- Playbooks & Processes: Design and implement scalable, repeatable customer success playbooks and processes that support consistent delivery across multiple countries and cultures.
- Retention Focus: Develop and execute a comprehensive customer retention strategy, emphasising effective onboarding, proactive account management, and churn minimisation across EMEA.
- Success Metrics: Define and track customer success metrics including NPS, adoption, retention, renewals, and expansion, using insights to drive continuous improvement.
- Cross-functional Collaboration & Escalations: Partner closely with Sales, Product, Solutions, Support, and Executive teams to ensure customer satisfaction, expanded solution usage, and effective escalation management.
- Value Creation: Identify opportunities to increase customer value, engagement, and “share of wallet” across the EMEA customer base.
- Onboarding Excellence: Establish and maintain high-quality onboarding practices that reflect Energy Exemplar’s commitment to excellence and support long-term customer success.

Candidate Requirements & Qualifications

- BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
- 10+ years’ experience working within a fast-growing SaaS business
- Experience leveraging AI and automation tools to drive retention, expansion, and operational efficiency across the Customer Success organization
- 5+ years’ experience leading a Customer Success function within the energy industry
- Proven track record in sales, account management, or business development across EMEA
- Strong problem-solving and analytical skills
- Entrepreneurial mindset with high energy and a strong advocacy for the customer voice
- Exceptional written and verbal communication skills, with experience engaging senior stakeholders across multiple regions

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.

## About Energy Exemplar 

## Company Overview
- **One-liner**: Energy Exemplar provides a cloud-native energy modeling and simulation platform that enables utilities, grid operators, and financial institutions to optimize planning and operations across electric, gas, and water systems.
- **Entity Type**: Private (backed by Blackstone and Vista Equity Partners since 2024)
- **Headquarters**: Global offices in APAC, EMEA, and the Americas; specific headquarters city not disclosed in provided sources
- **Founded**: 1999 (originally as Drayton Analytics, renamed Energy Exemplar in 2006)
- **Founders**: Glenn Drayton

## Core Business
- **Primary industry**: Energy software / Energy market simulation and analytics
- **Target customers**: B2B – utilities, transmission system operators, energy traders, financial services, government agencies, and large energy consumers
- **Mission**: “Empowering transformative energy decisions” – to simplify complexity and enable clients to model and optimize cleaner, smarter, and more resilient energy systems.

## Products & Services
- **PLEXOS®**: Flagship energy market simulation software that co-optimizes electric, gas, and water systems. Used for long-term planning, adequacy assessment, and short-term scheduling. The most widely used energy market software globally.
- **Aurora**: Power market forecasting application for the North American market, acquired via EPIS, LLC.
- **Adapt2**: A unified, cloud-native platform for real-time decision-making and automation in energy operations.
- **Hydrogen Modeling**: Module for modeling hydrogen assets from generation to transportation and fuel blending.
- **Datasets**: Pre-processed market data to reduce research and data-gathering effort for clients.
- **Training & Support**: Self-guided courses (Xpert platform), instructor-led training, and regional certifications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; acquired by Blackstone and Vista Equity Partners in 2024)
- **Key Metric**: Client base of 600+ organizations; 30% annual growth; products used in ~90 countries
- **Notable Investors/Partners**: Blackstone, Vista Equity Partners (acquisition in 2024); previously The Riverside Company (private equity owner)
- **Growth Signals**: Acquisition of Adapt2 Solutions in 2024; awarded “SaaS Company of the Year” at the 2025 Global Business Tech Awards; 2025 E+E Leader Award for Environmental Impact; expanding into hydrogen and water modeling.

## Competitive Advantages
- **Only cloud-native analytics platform** covering the entire energy value chain (electric, gas, water) with co-optimization across commodities.
- **Ubiquitous adoption**: PLEXOS is used by over 40% of nations globally and is the industry standard for many grid operators.
- **Integrated data and training** reduce time-to-value for clients.
- **Strong private equity backing** provides capital for continued M&A and product development.

## Strategic Focus
- Accelerating the global energy transition by enabling low-carbon decision-making.
- Expanding capabilities through acquisitions (e.g., Adapt2 for real-time automation).
- Deepening hydrogen and water modeling to address emerging market needs.
- Growing global presence with offices in 8 cities and remote-friendly operations.

## Why Work Here
- **Culture**: Described as “passionate and curiosity-driven,” with an emphasis on autonomy, data-driven risk-taking, and inclusivity. 90% employee retention rate.
- **Work Model**: Remote-friendly with offices in 8 global cities (including Bengaluru, Pune, Salt Lake City, Austin, UK, Portugal, Spain, Chile). Collaboration across time zones is encouraged.
- **Perks & Environment**: Fast-paced, challenging, and rewarding; opportunities for project ownership; equal opportunity employer.
- **Engineering Culture**: Strong focus on product development – open roles include Algorithm Developer, Software Engineer (Python, .NET, GenAI), DevOps, and QA. Also roles in customer success, sales, and marketing.
- **Growth**: 30% annual growth and a history of acquisitions signal career advancement opportunities.

## Sources
1. [Energy Exemplar Website](https://www.energyexemplar.com/)
2. [About Us - Energy Exemplar](https://www.energyexemplar.com/about-us)
3. [Careers - Energy Exemplar](https://www.energyexemplar.com/careers/)
4. [Life at Energy Exemplar](https://www.energyexemplar.com/about-us/life-at-energy-exemplar)
5. [Jobs at Energy Exemplar (Greenhouse)](https://job-boards.greenhouse.io/energyexemplarllc/jobs/5205926008)

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