---
title: 'VP Customer Success (f/m/d) at Manex AI GmbH'
canonical: 'https://feeny.ai/job/vp-customer-success-f-m-d-manex-ai-gmbh-munich-9n8s4mcr53ba'
type: 'job'
last_seen: '2026-09-13'
---

# VP Customer Success (f/m/d) at Manex AI GmbH

- **Company:** Manex AI GmbH
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/manex/050346af-576c-4704-bd96-83722885e7d7/application

**Skills:** AI, Software, Production processes, Project management, German language, English language

> Lead customer success and project delivery for autonomous factory solutions, managing relationships with major enterprise manufacturing clients. Build and mentor the Customer Impact Team while driving strategic business development and product integration across global operations.

## Job description

## About Us

Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.

## Your Role

As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them. This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.

## Your Responsibilities

- Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
- Drive project management and coordination of integrations across industries
- Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
- Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
- Strategically expand and manage the Customer Impact Team
- Take an active role in the strategic development of the business model and product

What Sets You Up for Success

- Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
- 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
- Good understanding of AI, software, and production processes
- Proven ability to lead cross-functional teams and orchestrate stakeholders
- Business-fluent in German and English
- Based in Munich or willing to relocate, ready to go all-in with us

## What We Offer

- A unique opportunity to lead a top-tier team
- Top-of-market compensation with equity package
- A best-in-class network (funding, industry, and talent) across Europe and the US
- A fast-paced environment backed by the world's best investors with the world's leading organizations as customers

Are you ready to lead European autonomy at scale? Apply now!

## About Manex AI GmbH

## Company Overview
- **One-liner**: Manex AI is a Munich-based startup building an Autonomous Enterprise AI Platform (Kosmos) with three manufacturing suites (Blackbelt, Takt, Gemba) to enable autonomous factories for leading industrial organizations.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Munich, Germany
- **Founded**: 2023
- **Founders**: Nathan Gruber (CEO), Dr. Andreas Schoch (MD), Fabian Gruber (CPTO)

## Core Business
- **Primary industry/industries**: Industrial AI, Manufacturing Optimization, Quality Management
- **Target customers**: Enterprise manufacturing organizations (B2B), including automotive OEMs and suppliers (BMW, Audi, BSH, Stellantis, TDK, Henkel, Resrg Automotive)
- **Mission or purpose statement**: "Enable autonomous factories powered by AI"

## Products & Services
- **Kosmos (Autonomous Enterprise AI Platform)**: The foundational platform that models business domains and lets agents, workflows, and applications act on them like domain experts. Deployable cloud, on-premise, or any environment with no data lock-in.
- **Blackbelt (Quality Suite)**: AI-powered quality management that predicts defects, catches issues at the source, and reduces scrap, rework, and warranty exposure. Customers report 70%+ reduction in test capacities and 20% increase in defect detection rates.
- **Takt (Execution Suite)**: Production execution and process steering optimization.
- **Gemba (Shopfloor Suite)**: Real-time shopfloor visibility and operations management.
- **Horizon (Distribution Platform)**: Enables solutions built at one site to be instantly available across all sites, compounding local innovation into a single growing system.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Seed-stage private company)
- **Key Metric**: Total Funding — $9.12M raised in 1 round (Seed round on June 4, 2025)
- **Notable Investors/Partners**: Lightspeed Venture Partners, BlueYard (institutional investors), plus 9 angel investors. Customers include BMW, Audi, BSH, Stellantis, TDK, Henkel, Resrg Automotive.
- **Growth Signals**: 23 total employees (as of mid-2026); 31 employees as of March 31, 2026 (Tracxn); receiving 1,000+ applications per role (indicating strong employer brand); already deployed with multiple global industry leaders; certified ISO 27001 and TISAX.

## Competitive Advantages
- **Proven enterprise traction**: Already deployed on production lines with automotive giants like BMW, Audi, and Stellantis — lines "that can't stop."
- **Verified impact**: Delivers measurable results: 3-5x productivity improvements, 20-35% reduction in response time, 10-15% output increase, 10-30% reduction in time-to-market, 10-15% reduction in cost of non-conformance.
- **Data sovereignty and compliance**: Built for European GDPR compliance, ISO 27001 and TISAX certified. "Made in Europe under the strictest regulations written for AI in critical industry."
- **No hardware required**: Software-only solution that integrates with existing systems and robotics via industry-standard integrations.
- **Flexible deployment**: Cloud, on-premise, or any environment — data stays where customers want it.

## Strategic Focus
- Scaling the autonomous factory vision by compounding local innovation across customer sites via the Horizon distribution platform
- Deepening AI agent capabilities on the Kosmos platform to connect siloed production data and replace fragmented point solutions
- Expanding customer base among leading manufacturing organizations while maintaining sovereign-by-default data practices
- Building out engineering and customer impact teams to support rapid deployment and product evolution

## Why Work Here
- **Engineering culture**: "Best-in-class engineering team" with a strong technology focus — the company is building at the frontier of industrial AI and autonomous systems
- **Impact-oriented**: Values "Impact instead of tasks" — the mission is to move engineers off repetitive work onto high-value problems
- **Work environment**: In-office at Munich HQ (Am Kartoffelgarten 14, 81671 München) — "Employees work from physical offices" (Built In)
- **Growth trajectory**: Seed-stage with top-tier VC backing (Lightspeed, BlueYard) and enterprise logos already onboard — early employee opportunity
- **Notable**: Receives 1,000+ applications per role, suggesting strong interest; company advises candidates to "make clear why you want to work with us" to stand out
- **Values**: Impact Orientation, Technology Focus, Autonomy as an operating model

## Sources
1. [manex.ai](https://manex.ai/en)
2. [manex.ai/jobs](https://www.manex.ai/en/jobs)
3. [manex.ai/imprint](https://www.manex.ai/en/imprint)
4. [builtin.com](https://builtin.com/company/manex-ai)
5. [tracxn.com](https://tracxn.com/d/companies/manexai/__7melWlQ5tZO_4S2-srjODQWPVjz6g6x7iHI-rvpq_kQ)

## Other roles at Manex AI GmbH

- [AI Quality Engineer - Working Student (f/m/d)](https://feeny.ai/job/ai-quality-engineer-working-student-f-m-d-manex-ai-gmbh-munich-4qpgew67xv20) — Munich, Germany
- [AI Agent Engineer (f/m/d)](https://feeny.ai/job/ai-agent-engineer-f-m-d-manex-ai-gmbh-munich-1z1mp1dhj5k4) — Munich, Germany
- [Platform Engineer (f/m/d)](https://feeny.ai/job/platform-engineer-f-m-d-manex-ai-gmbh-munich-bqcj58cznbc3) — Munich, Germany
- [Software Engineer (f/m/d)](https://feeny.ai/job/software-engineer-f-m-d-manex-ai-gmbh-munich-nrnxce1gbt0m) — Munich, Germany
- [Line Impact Engineer - Internship (f/m/d)](https://feeny.ai/job/line-impact-engineer-internship-f-m-d-manex-ai-gmbh-munich-21r1epz135q5) — Munich, Germany
- [AI Software Engineer - Internship (f/m/d)](https://feeny.ai/job/ai-software-engineer-internship-f-m-d-manex-ai-gmbh-munich-4a6jynxazjwj) — Munich, Germany
- [Forward Deployed Engineer - Internship (f/m/d)](https://feeny.ai/job/forward-deployed-engineer-internship-f-m-d-manex-ai-gmbh-munich-54ffdpkarf14) — Munich, Germany
- [Enterprise Lead (f/m/d)](https://feeny.ai/job/enterprise-lead-f-m-d-manex-ai-gmbh-munich-td4nmxpcfs2j) — Munich, Germany
- [Customer Impact Engineer (f/m/d)](https://feeny.ai/job/customer-impact-engineer-f-m-d-manex-ai-gmbh-munich-dfn42sg8fgh0) — Munich, Germany
- [Product Impact Engineer (f/m/d)](https://feeny.ai/job/product-impact-engineer-f-m-d-manex-ai-gmbh-munich-0wtbrygd1f34) — Munich, Germany