---
title: 'VP of Client Services at Nortal'
canonical: 'https://feeny.ai/job/vp-of-client-services-nortal-latin-america-6msaz7q7wrq2'
type: 'job'
last_seen: '2026-10-25'
---

# VP of Client Services at Nortal

- **Company:** Nortal
- **Location:** Latin America
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/nortal/jobs/5274188007

## Job description

Real ownership from day one, not check-ins and micromanagement. That's what the VP of Client Services role at Nortal looks like.

What working with us looks like

- Remote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance.
- No micromanagement. We hire for autonomy and expect you to use it.
- Support beyond the job. Our People Care team helps with time off, wellness, and anything in between.
- Our accounts team handles client relationships, so you focus on the work.

## What you get

- Competitive USD salary.
- Full remote work, with coworking spaces across LATAM if you want to meet the team in person.
- Paid time off under your country's rules, at full salary.
- National holidays.
- Sick leave, no stress attached.
- A yearly refundable credit. Spend it on anything related to your health and well-being.
- A day off for your birthday.

## About this search

Great talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients.

Join our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often.

## The role

As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin.

Your day-to-day:

Grow the US portfolio

- Manage our portfolio of US clients and grow each account to $20M+ in annual revenue.
- Spot growth potential across the current portfolio: new business units, new stakeholders, and new service lines we can sell to clients we already serve.
- Build a yearly growth plan per account: where we'll expand, what's at risk, and what we'll do about both.
- Lead renewals, contract extensions, and rate negotiations.

Lead the Client Success team

- Lead, coach, and grow a team of CSMs so they hit their account growth targets.
- Set clear goals per CSM and account, and review progress every month.
- Raise the bar on how the team plans accounts, runs business reviews, and works in the CRM.

Build a network inside our clients

- Build trusted relationships with client executives, from IT leaders to the C-suite.
- Map each client's organization and widen our network beyond our first contacts.
- Keep in touch with contacts who change companies, and turn those moves into new opportunities and referrals.

Protect service quality

- Work with Delivery and Technology to make sure we deliver with quality and sell what we can deliver well.
- Step in early when a client is unhappy, and stay until the problem is fixed.
- Run quarterly business reviews that show the value we delivered and agree on what comes next.

Own the numbers

- Own the portfolio's revenue forecast, and explain any gap before it becomes a surprise.
- Track margin per project and account, and act when it slips.
- Work with Finance on monthly forecasting, budget, and pricing decisions.

## What we're looking for

- 5+ Years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting).
- A record of growing an existing client portfolio, with direct ownership of revenue targets.
- Experience leading a team
- Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams.
- Solid financial skills: revenue forecasting, project margin, P&L, pricing, and contract negotiation.
- A genuinely social profile: you enjoy meeting people, building relationships, and keeping them over time.
- Availability to travel regularly to the United States.
- Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

How the process works

- Apply and upload your resume.
- We review your profile and add it to our talent database.
- We reach out for an interview to learn about your experience and share more about what we're looking for.
- When a role opens that fits, we contact you to start the process. Because we already know you, it moves faster.
- No intermediaries. You deal with us directly.

## About Nortal

For over 25 years, we've built the systems that global enterprises and public institutions run on. Today, that means using AI and data to help organizations make better decisions, not just build what they asked for.

We believe good solutions don't have to be complicated. That's why our clients trust us with the initiatives that matter most.

Real ownership, real impact, no micromanagement. If that's what you're after, apply now. 👇

By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy. (https://nortal.com/recruitment-and-hiring-privacy-statement/) By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our [Privacy Policy.](https://nortal.com/recruitment-and-hiring-privacy-statement/)

## About Nortal

## Company Overview
- **One-liner**: Nortal is a multinational strategic change and technology company that drives digital transformation for governments and enterprises, best known for delivering 40% of Estonia’s e-government infrastructure.
- **Entity Type**: Private (employee-owned since 2016)
- **Headquarters**: Tallinn, Estonia
- **Founded**: 2000 (incorporated as Webmedia in Tartu, Estonia)
- **Founders**: Priit Alamäe (current CEO and Chairman) and Taavi Kotka (founding member, later Estonia’s first CIO)

## Core Business
- **Primary industries**: Business transformation, government contractor, IT consulting, cybersecurity, healthcare IT.
- **Target customers**: B2G (national governments, public sector agencies) and B2B (enterprise, Fortune 500 companies in telecommunications, media, and other industries).
- **Mission statement**: To create “game-changing solutions that deliver the future, seamlessly” – with a focus on making a tangible impact on a global scale through digital transformation.

## Products & Services
Nortal delivers integrated consulting, software engineering, and managed services rather than packaged products. Key offerings include:
- **E-Government Platforms**: End-to-end digital services for citizens and businesses (e.g., Estonia’s e-services, Oman’s “Invest Easy” portal, Nigeria’s GIFMIS financial management system).
- **Healthcare Solutions**: Laboratory information systems and proactive healthcare platforms (e.g., eHealth product line acquired from Cybernetica).
- **Digital Commerce & Customer Experience**: Transformative platforms for seamless user experiences (e.g., for telecom and media clients).
- **Data & AI Services**: Data analytics, AI-driven automation, and Industrial AI solutions (recognized as a key Microsoft partner in Industrial AI).
- **Cybersecurity & Defense**: Capabilities strengthened by the acquisition of UK-based 3DOT Solutions (2024) and NATO supplier status.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Revenue of €224.2 million (2023); 2,000+ employees (2025)
- **Notable Investors/Partners**: Employee-owned – no outside investors. Key partners include Microsoft (Industrial AI Partner Guide) and NATO (approved supplier under Basic Ordering Agreement).
- **Growth Signals**:
  - Expanded into 15 home markets (Estonia, Finland, Germany, US, Canada, Mexico, UK, Austria, GCC, etc.) with 30 offices worldwide.
  - Acquired Nearsure (2024, rebranded) adding 650+ professionals in Latin America.
  - Acquired 3DOT Solutions (UK cybersecurity/defense) and Questers (Bulgaria) in 2023–2024.
  - Named “Company of the Year” by Enterprise Estonia and “Best Workplace” in the DACH region.

## Competitive Advantages
- **Unmatched government transformation track record**: Delivered 40% of Estonia’s e-government – a globally recognized benchmark for digital public services.
- **Employee-owned structure**: 100% owned by employees since 2016, fostering long-term alignment and retention.
- **Deep vertical expertise**: Proven ability to execute complex, mission-critical projects across governments, healthcare, telecom, and defense.
- **Global delivery capabilities**: Presence in Europe, North America, Latin America, and the Middle East, with nearshore centers in Bulgaria, Poland, Ukraine, Serbia, Mexico, and more.
- **Strategic partnerships**: Microsoft Industrial AI partner, NATO supplier, and trusted advisor to 25+ Fortune 500 companies in North America.

## Strategic Focus
- **Expanding geographic footprint**: Continued growth in North America, the UK, and the Middle East, with new offices in Austria and Canada in 2024.
- **AI & automation**: Leveraging the Microsoft Industrial AI partnership to deliver AI-driven solutions for industry and government.
- **Defense & cybersecurity**: Strengthening national security offerings through the 3DOT Solutions acquisition and NATO framework.
- **Talent & culture**: Scaling the “Nortal Nomad” remote-work program and investing in learning paths to attract top global tech talent.

## Why Work Here
- **Flexibility**: Remote-first hybrid model – work from home, office, or “almost anywhere.” Full-time employees can become “Nortal Nomads” and work short-term in another country.
- **Culture**: People-first, with values of ownership, initiative, delivering value, and continuous growth. Awards include “Dream Employer in Estonia,” “Best Work-Life Balance in DACH,” and “Most Family-Friendly Company” (Germany).
- **Meaningful work**: Projects that impact billions – from national e-government systems to AI in healthcare and port innovation.
- **Global community**: 30 offices, 2,000+ colleagues from 40+ nationalities; remote collaboration tools and regular events.
- **Professional growth**: Structured learning paths, mentorship, and the chance to work on diverse projects across industries.

## Sources
1. [nortal.com](https://nortal.com/) – Corporate overview, NATO supplier announcement, Microsoft partnership
2. [careers.nortal.com](https://careers.nortal.com/) – Culture pillars, remote-first policy, Nortal Nomad program, awards
3. [en.wikipedia.org](https://en.wikipedia.org/wiki/Nortal) – Company history, revenue, employee count, acquisitions, founder details
4. [linkedin.com](https://www.linkedin.com/company/nortal) – Company description and size
5. [careers-en-nortal.icims.com](https://careers-en-nortal.icims.com/jobs/intro) – Open positions and location listings

## Other roles at Nortal

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