---
title: 'VP of Customer Success at Kognity'
canonical: 'https://feeny.ai/job/vp-of-customer-success-kognity-stockholm-jv0wcrn5qk1k'
type: 'job'
last_seen: '2026-10-17'
---

# VP of Customer Success at Kognity

- **Company:** Kognity
- **Location:** Stockholm, Sweden
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/kognity/c4574356-f612-4edb-b66c-811cf198b79e

## Job description

This is not a typical Customer Success role. You'll own net revenue retention across renewals, expansion, training, and customer marketing for a global customer base, with a direct line into shaping the product itself.

We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data.

Why join Kognity?

- Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible.
- High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter.
- A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast.
- Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here.

What you'll do:

- Own and achieve the NRR target for Customer Success across all markets, covering renewals and expansion
- Build a structure across Account Management, Training, Professional Development and Customer Marketing with clear roles and no major gaps or overlaps
- Own, develop and implement the CS strategy and post-sales processes across markets, with full decision-making authority over prioritisation, team structure and resource allocation
- Set a clear approach for how CS uses communication and training to drive adoption and retention.
- Advise the leadership team on Customer Success strategy and forecasts alongside the CRO, and lead cross-team collaboration with Sales, Marketing, Product, Content and Enablement

What we're looking for:

- A proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business
- Experience leading a sales or account management team to maximise revenue outcomes
- Strategic thinking beyond Account Management, with clear prioritisation in a complex environment and strong judgement in ambiguity
- The ability to identify problems with impact on NRR within and outside the CS team, and develop and implement appropriate solutions
- Executive-level communication and cross-functional influence, with the ability to work closely with senior stakeholders across the business

## How we hire

- Discovery call with a Recruiter
- Hiring manager discussion
- Case study
- Values discussion
- Leadership talk
- References

Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities. See more about how we collect and process your personal data in our [Privacy Notice](https://kognity.com/wp-content/uploads/2026/04/Kognity-Recruitment-Privacy-Notice_0326.pdf).

## About Kognity

## Company Overview
- **One‑liner**: Kognity provides an all‑in‑one, curriculum‑aligned digital teaching and learning platform that combines interactive textbooks, analytics, and assessment support for secondary schools worldwide.
- **Entity Type**: Private (funding stage not disclosed in available sources)
- **Headquarters**: Stockholm, Sweden (with additional offices in the United States)
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Education technology (EdTech)
- **Target customers**: B2B – secondary schools and international‑school systems offering IB Diploma Programme, Cambridge IGCSE, and High School Science (NGSS)
- **Mission**: Radically improve learning for the world’s school students by combining pedagogy and technology to empower educators and engage learners

## Products & Services
- **[Kognity Platform]**: A digital‑first teaching and learning resource that includes interactive textbooks, built‑in assessments, real‑time analytics, and tools such as translation, text‑to‑speech, and reading assistance. Supports IB Diploma Programme, Cambridge IGCSE, and NGSS‑aligned High School Science curricula.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Present in over 2,000 schools across more than 130 countries, serving over 1,000,000 teachers and students
- **Notable Investors/Partners**: Not publicly available in the provided sources
- **Growth Signals**:  
  - 92% of teachers believe Kognity improves student achievement  
  - 90% of teachers report saving at least 5 hours a week on lesson preparation and grading  
  - 9 out of 10 teachers say students are better prepared for end‑of‑year exams  
  - Active hiring for roles such as VP of AI Content Generation and Head of Product Design, signalling continued investment in AI and product innovation

## Competitive Advantages
- **Pedagogy‑technology integration**: Platform built on evidence‑based pedagogy, not just digitised textbooks; real‑time insights help teachers identify knowledge gaps and differentiate instruction.
- **Time‑saving for teachers**: Automated assessment and curriculum‑aligned content reduce teacher workload significantly.
- **Global reach & curriculum breadth**: Covers three major international curricula (IB, Cambridge IGCSE, NGSS), giving it a strong foothold in the international‑school market.

## Strategic Focus
- **AI‑driven innovation**: AI is a core part of how Kognity builds, operates, and innovates; recent job postings for an AI Media Workflow Designer and VP of AI Content Generation indicate deep investment in generative AI to enhance content creation and personalisation.
- **Expansion of curriculum offerings**: Extending into High School Science with NGSS alignment alongside existing IB and Cambridge programmes.
- **Employee ownership & pace**: Culture of high ownership, fast execution, and transparent communication to deliver measurable impact for schools.

## Why Work Here
- **Culture**: Fast‑moving, high‑expectation environment where employees are expected to take ownership, act with transparency, and obsess over customer needs. Values include “Make Every Week Count” and “Show Up With Heart.”
- **Work mode**: Hybrid and fully remote options depending on role and location; offices in Stockholm and the United States. Many roles are listed as remote.
- **Growth & impact**: Opportunity to work on problems that directly affect millions of students and teachers in over 100 countries. High responsibility and early ownership are typical.
- **Engineering & AI focus**: Active use of cutting‑edge technology, especially AI – a core part of the product and operational strategy.

## Sources
1. [Kognity Careers Page](https://kognity.com/careers-at-kognity/)
2. [Kognity Homepage](https://kognity.com/)
3. [Kognity About Us](https://kognity.com/about-us/)
4. [Kognity Jobs (Ashby)](https://jobs.ashbyhq.com/kognity)
5. [Built In Company Profile](https://builtin.com/company/kognity)

## Other roles at Kognity

- [Delivery Coordinator](https://feeny.ai/job/delivery-coordinator-kognity-sweden-gkt07fs9f42v) — Sweden
- [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-kognity-stockholm-k2naxqby2c2w) — Stockholm, Sweden
- [Accounting Manager](https://feeny.ai/job/accounting-manager-kognity-stockholm-n1zpkkg1119t) — Stockholm, Sweden
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