---
title: 'VP of Operations - North at Lyra Technology Group'
canonical: 'https://feeny.ai/job/vp-of-operations-north-lyra-technology-group-vancouver-bc-or-chicago-gcdp48pwv9k6'
type: 'job'
last_seen: '2026-10-17'
---

# VP of Operations - North at Lyra Technology Group

- **Company:** Lyra Technology Group
- **Location:** Vancouver Bc OR Chicago, IL
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/lyratechgroup/jobs/5442938008

## Job description

[Lyra Technology Group](http://www.lyratechgroup.com/) is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of [Evergreen Services Group](http://www.evergreensg.com/), we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We’re looking for a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This isn’t a centralized corporate ops role and it’s not about running a single MSP day-to-day. The focus is helping great operators improve execution, service delivery maturity, productivity, and profitable growth across their businesses.

You’ll work directly with the Regional CEO and collaborate with local leadership teams to identify operational gaps, implement best practices, improve KPI accountability, and help drive in-year performance. The businesses remain decentralized, each with their own brand, leadership team, and market presence, so success in this role is about influence, operational credibility, and the ability to help teams execute at a higher level.

The ideal candidate has real MSP operational leadership experience and understands how to scale service organizations while balancing customer experience, team health, and profitability.

## Key Responsibilities

- Partner with CEOs and operational leaders to improve business performance and execution
- Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management
- Identify operational gaps, risks, and improvement opportunities across the portfolio
- Support leadership teams with strategic planning, accountability frameworks, and operational best practices
- Help improve pricing discipline, productivity, and profitable growth initiatives
- Share best practices and operational insights across portfolio companies
- Support post-acquisition operational integration and maturity initiatives where applicable
- Build strong relationships with local leadership teams through influence and credibility rather than centralized control
- Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership
- Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities
- Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams
- Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast
- Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions
- Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month

## Requirements

- Experience leading operations within an MSP or IT services organization - this is required
- Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success
- Proven ability to improve operational performance and scalability
- Executive presence with the ability to influence CEOs and senior leaders
- Comfortable operating across multiple businesses and leadership styles
- Data-driven with strong operational and financial acumen
- Candidates can be based anywhere with a preference for Vancouver, BC or Chicago, but must have the ability to travel within Canada and the United States up to 50% of the time

What Makes This Opportunity Unique

- Exposure to multiple MSP businesses, leadership teams, and operating models
- Ability to influence performance at scale across a growing portfolio
- High visibility role working directly with executive leadership
- Opportunity to shape operational strategy and best practices across the region
- Significant long-term growth potential within a rapidly growing platform

This role is best suited for someone who has already “solved” operational problems inside MSPs and now wants broader impact and exposure rather than just a larger single-company seat. If this sounds like you, apply below!

Base salary range for the role is targeted at $150,000 - $200,000 (DOE) + annual bonus potential.

## About Lyra Technology Group

## Company Overview
- **One-liner**: A permanent holding company that acquires and operates a family of industry-leading IT managed services businesses, retaining each company’s brand, employees, and culture while providing the scale of a global platform.
- **Entity Type**: Private (backed by Evergreen Services Group)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017 (first acquisition in 2018; Lyra Technology Group launched in 2021)
- **Founders**: Not publicly available; the platform was created by Evergreen Services Group and launched under the leadership of CEO Elliott Hyman

## Core Business
- **Primary industry**: IT Services & IT Consulting (Managed Services, Cybersecurity, Cloud Solutions)
- **Target customers**: Small and medium-sized organizations (SMBs) across various verticals
- **Mission / purpose**: “Grow Your Legacy” – Providing a permanent home for technology service businesses so they can thrive without the pressure of a future exit.

## Products & Services
Lyra Technology Group does not sell a single product; it owns and operates over 100 independently managed IT service companies around the world. Each company delivers its own portfolio, including:
- **Managed IT Services** (helpdesk, network monitoring, on-site support)
- **Cybersecurity** (managed security, compliance, incident response)
- **Cloud & Infrastructure** (migration, Microsoft/AWS/Azure management)
- **AI Process Consulting** (emerging focus – multiple AI Consultant roles posted)
- **IT Project Management** (for enterprise deployments)
- **Hardware & Field Services** (procurement, deployment, break-fix)

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key metric**: Annual Revenue estimated between $100M and $500M (per LinkedIn data)
- **Notable Investors / Partners**: Evergreen Services Group (sole platform backer), with a network of 110+ acquired founders
- **Growth Signals**:
  - Over 4,000 team members serving 12,000+ clients and managing 276,000+ devices
  - 22.1% employee headcount growth year-over-year
  - Active M&A: recent acquisitions include Blackbird IT, DKBInnovative (2024), REDD Digital Services (2025), and Optimising IT
  - 34 active job postings (up 36% monthly and 42% yearly)
  - Launching an AI transformation initiative led by Chief Transformation Officer Marlena Slowik

## Competitive Advantages
- **Permanent ownership** – Evergreen Services Group never divests, ensuring long-term stability for acquired companies and their teams.
- **Preservation of identity** – Acquired companies keep their name, leadership, and culture, which drives high employee retention and NPS scores.
- **Scale without bureaucracy** – Each business operates independently, but benefits from shared talent, knowledge, and purchasing power across the Lyra family.
- **Founder-friendly model** – More than 110 founders have chosen to join, signaling strong trust in the partnership approach.

## Strategic Focus
- **AI transformation**: Embedding AI into service delivery and internal operations (dedicated AI process consultants and forward deployment engineers).
- **Geographic expansion**: Operating across the US, UK, Canada, Australia, and New Zealand, with continued regional CEO hires to deepen local presence.
- **Service expansion**: Adding cybersecurity, cloud, and project management capabilities to meet growing SMB demand.
- **Talent development**: Investing in internal career paths, with roles spanning from helpdesk to senior leadership.

## Why Work Here
- **Culture & values**: High employee ratings (4.8/5 overall on LinkedIn, with Culture scored 4.7/5). Core values include Gratitude, Persistence, Growth Mindset, and Integrity.
- **Career opportunities**: Active hiring across 34 positions in engineering, AI, project management, finance, and sales – with clear promotion paths within a rapidly growing group.
- **Work environment**: Mix of remote, hybrid, and on-site roles depending on the company. Many positions offer flexibility; some require local presence for field support.
- **Perks & stability**: Part of a permanent platform (no risk of flip), plus access to a community of industry-leading peers. Benefits include competitive compensation (Compensation rating 4.5/5) and a focus on work-life balance (4.0/5).
- **Engineering & innovation**: Growing AI and cybersecurity teams, with opportunities to work on cutting-edge projects in a stable, founder-oriented organization.

## Sources
1. [lyratechgroup.com](https://lyratechgroup.com/)  
2. [lyratechgroup.com/careers](https://lyratechgroup.com/careers/)  
3. [lyratechgroup.com/our-team](https://lyratechgroup.com/our-team/)  
4. [linkedin.com/company/lyra-technology-group-evergreen](https://www.linkedin.com/company/lyra-technology-group-evergreen)  
5. [job-boards.greenhouse.io/lyratechgroup](http://job-boards.greenhouse.io/lyratechgroup)

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