---
title: 'VP of Operations at Shelf'
canonical: 'https://feeny.ai/job/vp-of-operations-shelf-new-york-dfbndtf3v35y'
type: 'job'
last_seen: '2026-09-07'
---

# VP of Operations at Shelf

- **Company:** Shelf
- **Location:** New York, NY
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-07
- **Apply:** https://shelf.io/careers/listing/?gh_jid=6104242004

## Job description

The ultimate Swiss Army knife leader. Fight fires. Help us grow. Optimize everything. Work directly with our founders and department heads to eliminate bottlenecks, solve the company’s hardest problems, and build an AI-native operating system that makes every team dramatically more effective.

## About Shelf

Everyone is talking about agentic AI. One problem: but nobody is handing the keys to an agent that still guesses. One hallucination in a 20-step workflow, and everything breaks.

The real bottleneck isn't the model. It's deterministic answers. Deterministic answers require an enterprise knowledge vault. We've spent the last eight years building exactly that.

Now we're building the rest of the stack.

## What You'll Own

This is one of the most important leadership hires we'll make.

You'll work directly with our founders to make Shelf faster, smarter, leaner, and more effective. You'll challenge how we work, bring the best ideas from outside the company, and continuously improve how the business operates.

Your job is simple: make Shelf better every month.

- Build an AI-Native Operating System — Own how Shelf leverages AI across every function. Continuously evaluate the latest tools, agents, workflows, and platforms, then implement the ones that make us faster, smarter, and more efficient. If there's a better way to operate, you'll find it first.
- Optimize Everything — Continuously improve how Shelf operates. Eliminate manual work, redesign workflows, improve internal tooling, negotiate better vendor relationships, and make every team faster and more effective.
- Be the GTM Partner — Partner closely with Sales and Marketing on funnel analytics, pipeline health, RevOps, Marketing Ops, campaign performance, territory planning, pricing strategy, and the operational engine behind growth.
- Own Everything In Between — Jump into whatever the business needs most. Sales Ops, RevOps, Marketing Ops, People Ops, recruiting, legal, vendor negotiations, operational projects, or the next fire that needs putting out.

Ideal Candidate

- Experience — 16+ years building and scaling high-growth technology startups, ideally from Seed through Series B/C, as a founder, COO, Chief of Staff, VP of Operations, strategy leader, or senior operator.
- Growth & Analytics Guru — You naturally think in dashboards, funnels, KPIs, unit economics, experimentation, and first principles. You know how to turn messy data into clear business decisions and operational improvements.
- AI & Systems Guru — You're obsessed with building AI-native companies. Claude, Claude Code, Codex, ChatGPT, n8n, Salesforce, HubSpot, Attio, Clay, Rippling, Ramp, Tabs, Snowflake, Fivetran, SQL, Sigma, Hex, Python, and whatever comes next are already part of your toolkit. You're constantly evaluating what's new and asking, "Should Shelf be using this?"
- Exceptional Leader — You raise the bar for everyone around you. You're comfortable holding leaders accountable, influencing without authority, making difficult decisions, and driving cross-functional execution. You create alignment, build trust, and make teams better.

## Why Join Shelf

- Build the Future of Enterprise AI — Help define how AI-native companies will operate over the next decade.
- Industry Leader — We've spent the last eight years becoming a leader in enterprise AI knowledge. Now we're building the next chapter.
- Backed by World-Class Investors — Join a company supported by leading investors and trusted by many of the world's largest enterprises.
- Accelerate Your Career — You'll wear more hats, own more projects, and gain more exposure in a year than most people get in several. There are very few places where you'll learn this much, this quickly.

## Compensation & Benefits

- Compensation — $260,000–$300,000 base salary + very meaningful equity
- Flexible PTO
- Medical, Dental & Vision — Comprehensive health coverage

## About Shelf

## Company Overview
- **One-liner**: Shelf provides an end-to-end agentic operating system that enables enterprises to design, manage, and scale AI agents for customer experience and business operations.
- **Entity Type**: Private (Series B; last round $52.5M led by Insight Partners and Tiger Global Management in 2021)
- **Headquarters**: New York, New York, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- Primary industry: Agentic AI, enterprise knowledge management, and process automation.
- Target customers: B2B, large enterprises (contact centers, back-office workflows).
- Mission: “Help organizations organize data and optimize processes so work is more efficient, accurate, and actionable at scale” – now extended to building the foundation for enterprise agentic AI.

## Products & Services
- **CortexAI**: An end-to-end agentic platform that unifies data, models business logic, and deploys “Super Agents” across chat, voice, and email channels.
- **AI Data Model**: Structures enterprise data and business rules into a knowledge layer that AI agents can reason over.
- **Governance & Orchestration**: Tools to monitor, refine, and govern agent behavior at enterprise scale.
- **Shelf Knowledge Platform**: The earlier knowledge management solution that powers the AI data model with structured and unstructured data.

## Market Standing
- **Valuation**: Not disclosed.
- **Key Metric**: Annual Revenue of $6.2M (latest reported); Total Funding of $60.7M (Seed, Series A, Series B).
- **Notable Investors/Partners**: Insight Partners, Tiger Global Management, SeedInvest, Connecticut Innovations.
- **Growth Signals**: 109 employees (+11% YoY); LinkedIn followers up 40% YoY; job postings increased 400% YoY; offices in 6 US locations plus remote hubs in Poland, Ukraine, Portugal, UK, and Italy.

## Competitive Advantages
- Knowledge- and data-first architecture: builds an AI Data Model that makes agents reason accurately rather than relying on raw LLM output.
- Enterprise governance layer: enables compliance, consistency, and control over agent behavior across use cases.
- End-to-end platform: from data unification to agent orchestration and multi-channel deployment (chat, voice, email).

## Strategic Focus
- Moving organizations from AI experimentation to production-grade agentic systems.
- Expanding Super Agent capabilities for both customer-facing and back-office workflows.
- Scaling reliably across large enterprises by continuously optimizing performance and reusing data models.

## Why Work Here
- Culture of intensity and ambition: described as “some of the most intense, most challenging, and best years of your professional career.”
- Values: momentum, accountability, hard work, learning agility, “win together.”
- Work model: hybrid/remote options available, especially for roles based in Poland/Wroclaw and elsewhere in Europe.
- Employee rating: 4.1/5 on LinkedIn (37 reviews), with strong culture and compensation scores.
- Cutting-edge work: building the next-generation operating system for enterprise AI agents.

## Sources
1. [shelf.io](https://shelf.io/)
2. [shelf.io/about-shelf](https://shelf.io/about-shelf/)
3. [shelf.io/careers](https://shelf.io/careers/)
4. [linkedin.com/company/shelf.io](https://www.linkedin.com/company/shelf.io)
5. [shelfos.ai/careers](https://shelfos.ai/careers/)

## Other roles at Shelf

- [AI Solutions Architect](https://feeny.ai/job/ai-solutions-architect-shelf-new-york-fmhvstpstgjb) — New York, NY
- [Associate, Operations](https://feeny.ai/job/associate-operations-shelf-new-york-61dp8wpq4sbw) — New York, NY
- [Backend Engineer (Python)](https://feeny.ai/job/backend-engineer-python-shelf-warsaw-x2f90a3ezw6p) — Warsaw, Poland
- [Product Engineer (Full Stack)](https://feeny.ai/job/product-engineer-full-stack-shelf-warsaw-24jrmkthxh55) — Warsaw, Poland
- [Frontend Engineer (React)](https://feeny.ai/job/frontend-engineer-react-shelf-warsaw-4b770jdnkngk) — Warsaw, Poland
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-shelf-new-york-qqhe9janmr3b) — New York, NY
- [VP of Operations](https://feeny.ai/job/vp-of-operations-nametag-remote-mdv5bb8pdf88)
- [VP of Operations](https://feeny.ai/job/vp-of-operations-oneskin-california-kgf1dyw9esx5) — California, United States
- [VP of Operations](https://feeny.ai/job/vp-of-operations-precision-ai-calgary-4gmyc77r5fkf) — Calgary, Canada
- [VP of Operations](https://feeny.ai/job/vp-of-operations-corvus-robotics-mountain-view-3nkhxahd1qeh) — Mountain View, CA