---
title: 'VP of Partnerships, EMEA at Cresta'
canonical: 'https://feeny.ai/job/vp-of-partnerships-emea-cresta-united-kingdom-ym93p3hqbzns'
type: 'job'
last_seen: '2026-10-13'
---

# VP of Partnerships, EMEA at Cresta

- **Company:** Cresta
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-04-14
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/cresta/jobs/5168505008

## Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

The VP of Partnerships, EMEA based in the United Kingdom will be responsible for defining and executing Cresta’s partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions.

This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. While this role does not include formal people management, it carries significant ownership and influence, requiring close collaboration with Sales, Product, Marketing, and Customer Success teams globally.

Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows.

Responsibilities:

Partnership Strategy & Execution

- Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans
- Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers
- Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs
- Establish repeatable partnership structures, playbooks, and success metrics that can scale over time

Channel & Revenue Impact

- Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals
- Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution
- Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases
- Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region

Strategic Business Development

- Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution
- Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies
- Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration

Cross-Functional Collaboration

- Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities
- Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities
- Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes

Thought Leadership & Market Presence

- Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events
- Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region
- Provide strategic input to global partnerships leadership on regional insights and growth opportunities

Qualifications We Value:

- 15+ years of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies
- Proven track record of personally sourcing, structuring, and closing strategic partnerships that drive revenue
- Experience operating as a senior individual contributor with high ownership and autonomy in fast-growing or early-stage companies
- Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions
- Demonstrated ability to work effectively with C-level executives at partner and customer organizations
- Strategic thinker with the ability to translate market insight into executable partnership initiatives
- Highly self-directed, hands-on, and comfortable operating in ambiguous, fast-paced environments
- Deep familiarity with EMEA enterprise markets and cultural nuances (regional experience strongly preferred)
- Willingness to roll up sleeves and do what it takes to drive results without formal team authority

Perks & Benefits:

- We offer Cresta employees a variety of medical benefits designed to fit your stage of life
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family

Compensation:

Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in London, and offer competitive local pay and benefits. Your recruiter can provide further details. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.

## About Cresta

## Company Overview
- **One-liner**: Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.
- **Entity Type**: Private (Series D, $125M raised in 2024)
- **Headquarters**: Sunnyvale, California, USA (with additional offices in San Francisco, New York, Toronto, London, Berlin, Bucharest, Cluj-Napoca, Tokyo, Taipei, Melbourne)
- **Founded**: 2017
- **Founders**: Zayd Enam, Sebastian Thrun, Tim Shi

## Core Business
- **Primary industry**: Generative AI for Customer Experience (CX) / Contact Center AI
- **Target customers**: Enterprise (Fortune 500), B2B; verticals include customer service, sales, collections
- **Mission or purpose statement**: "Turn every conversation into a competitive advantage" by combining the best of human intelligence and AI.

## Products & Services
- **Cresta AI Agent**: Autonomous voice and digital agent that resolves customer conversations end-to-end (SaaS/AI agent).
- **Cresta Agent Assist**: Real-time AI guidance, suggestions, and knowledge for human agents during live conversations (SaaS).
- **Cresta Conversation Intelligence**: AI that analyzes 100% of conversations to surface insights, behaviors, and revenue opportunities (SaaS).
- **Cresta Knowledge Agent**: Proactive, real-time answers from enterprise knowledge bases delivered to agents (SaaS).
- **Cresta Quality Management**: Automated QA across 100% of contact center conversations (SaaS).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $270M+ (as of 2026)
- **Notable Investors**: Sequoia, Greylock, a16z, Tiger Global, World Innovation Lab (WiL)
- **Growth Signals**: 
  - 600+ employees across 10+ global hubs
  - Expanded into APAC and EMEA markets in 2025
  - Partnerships with TELUS Digital (June 2026) and New York Mets (June 2026)
  - Launched Conductor (AI agent development tool) in June 2026
  - Reported 20% higher revenue and 30pt NPS improvement for customers

## Competitive Advantages
- **Real-time transformer-based models** deployed at scale since 2018 (Intuit was first customer)
- **Patented conversational AI technology** (multiple patents secured)
- **Unified platform** that combines AI agents, human agent assist, and conversation intelligence
- **Human-centric AI approach** differentiating from pure automation players
- **Fortune 500 trust** and deep enterprise integrations

## Strategic Focus
- **Accelerate adoption of human-centric agentic AI** across global enterprises
- **Expand globally** with new hubs in APAC and EMEA
- **Continue product innovation** (e.g., Conductor for AI agent development, voice AI enhancements)
- **Deepen partnerships** with system integrators and telcos

## Why Work Here
- **Mission-driven culture**: "Mission is the boss" – decisions align with company goals, not hierarchy
- **Flexible work**: Hybrid model with many fully remote roles; offices in major cities worldwide
- **Global team**: 10+ hubs across North America, Europe, Asia, and Australia
- **Perks & benefits**: Multiple medical/dental/vision plans, inclusive parental leave, generous time-off policy, workspace support, learning opportunities (hackathons, guest speakers)
- **Growth mindset**: Autonomy, high-impact roles, and continuous learning encouraged
- **Engineering culture**: Strong emphasis on AI/ML, real-time systems, and building at scale

## Sources
1. [Cresta Careers Page](https://cresta.com/careers)
2. [Cresta About Page](https://cresta.com/about-us)
3. [Cresta Official Website](https://cresta.com/)
4. [Cresta Greenhouse Jobs](http://job-boards.greenhouse.io/cresta)

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