--- title: 'VP, Professional Services at Florence Healthcare - US' canonical: 'https://feeny.ai/job/vp-professional-services-florence-healthcare-us-atlanta-sabs5rjrb7se' type: 'job' last_seen: '2026-10-15' --- # VP, Professional Services at Florence Healthcare - US - **Company:** Florence Healthcare - US - **Location:** Atlanta, GA - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/florencehealthcare/jobs/4740537005 ## Job description What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 65,000 research teams in 90 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You'll Bring to the Team: As the Vice President of Professional Services, you will play a pivotal role in our fast growing organization by overseeing our Implementations and Strategic Accounts teams. Your leadership will be instrumental in driving the success of our software solutions in diverse client environments. You will be responsible for ensuring high-quality service delivery, seamless integration processes, fostering strong relationships with our clients and strategic business partners alike, and maintaining a Service P&L per company goals. Key Responsibilities: - Leadership and Team Management: - Effectively lead, mentor, and develop the Strategic Accounts and integrations teams through change as the business continues to scale and evolve. - Establish clear team goals and KPIs in line with company objectives. - Encourage a culture of collaboration across teams to cultivate positive morale, retention, and performance. - Client Engagement: - Oversee the successful implementation and/or integration of our SaaS products across diverse client landscapes - Manage key Strategic account relationships from initial rollout through the account life cycle, supporting monthly business reviews, expansion opportunities and successful implementations, and general escalation management.  For those with a Co-dev program with Florence, manage requirements inflow into the Product teams and overall project management - Ensure high levels of customer satisfaction and partner with Sales and Customer Success leadership to manage relationships with key clients and business partners. - Collaborate with sales and customer success teams to identify new opportunities to drive value across customer accounts - Strategic Planning and Execution: - Develop, communicate, and execute a comprehensive strategy for the professional services department. - Work closely with product management to align services with customer needs and product roadmap, continually sharing platform and product improvements to enhance the customer experience and adoption of our products across the customer base. - Integration of solutions post M&A as necessary. - Operational Excellence: - Optimize process, cost, and talent resourcing by addressing inefficiencies; establishing discipline and rigor around team operations. - Instill confidence in operational processes and service delivery, for both customers and our internal teams. - Plan and manage a comprehensive P&L, monitor monthly spend and revenue generation, driving cost efficiencies. - Monitor performance metrics and implement improvements as needed. - Identify and implement best practices for project management and service delivery, along with future thinking technology to impact the speed of deployment and onboarding (in particular AI and automation technologies). - Innovation and Thought Leadership: - Reimagine the implementation and adoption journey through the lens of Professional Services across all products through collaboration and redesigning the process from pre-sales through onboarding, and ultimately adoption and expansion. - Stay abreast of industry trends and innovations in SaaS and professional services. - Opportunity to represent the company at conferences, seminars, and industry events. - Contribute to the overall growth strategy of the company. An Ideal Candidate Has: - 12+ years relevant experience. - 10+ years experience in leading professional services at scale in a SaaS environment, preferably in life sciences. - Demonstrated track record of building high-performance teams that achieve ambitious goals in a high-velocity environment. - Demonstrated track record of strong commercial and financial judgment, P&L ownership, and the ability to prioritize and make data driven decisions. - Demonstrated track record in establishing cost-effective and resource-effective capacity management. - Demonstrated track record of leadership as it relates to building collaboration and consensus between disparate groups; a leader who can gain consensus from his/her organization around cohesive execution strategies. - Strong understanding of software implementation and integration processes. - Prior experience in managing key global accounts with high personal touch - Excellent communication, negotiation, and client management skills. - Extreme ownership - taking ownership of everything in your domain; you and your team own problems and their solutions. - Driven personality with high levels of critical thinking; a desire for continuous improvement and challenging the status-quo. - A cultural steward with a focus on honesty, engagement, clear communication, and personnel development. No brilliant jerks allowed. - Familiarity with Florence’s product portfolio is preferred. - An MBA or equivalent is preferred. What’s in it for you? - Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city. - Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies. - Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions. Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our [Careers Page](https://florencehc.com/careers/). Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses. ## About Florence Healthcare - US ## Company Overview - **One-liner**: Florence Healthcare provides a purpose-built clinical trial operations platform that connects sponsors, CROs, and research sites to digitize workflows, enable remote monitoring, and accelerate study timelines. - **Entity Type**: Private (Series C) - **Headquarters**: Atlanta, Georgia, USA (3340 Peachtree Rd NE, Ste 650, Atlanta, GA 30326) - **Founded**: 2014 - **Founders**: Ryan Jones (CEO) and Andres Garcia (CTO) ## Core Business - **Primary industry/industries**: Clinical Trial Technology / Healthcare IT / Life Sciences Software - **Target customers**: B2B — primarily clinical research sites (hospitals, academic medical centers, community sites), sponsors (pharma/biotech), and Contract Research Organizations (CROs) - **Mission or purpose statement**: To unleash the next era of clinical trials intelligence by powering shared workflows and AI-augmented automation across sites and sponsors, ultimately improving patient outcomes worldwide. ## Products & Services - **Florence Trial Operations Platform**: An integrated suite that digitizes, automates, and connects study and site operations. Key modules include: - **eBinders™**: Digital investigator site files (eISF) and participant binders with compliant audit trails, role-based access, and e-signatures. - **SiteLink®**: Seamless document distribution, monitoring, and exchange between sponsors/CROs and all study sites. - **eConsent**: Digital informed consent workflows for in-person or remote consenting. - **ParticipantLink™**: A study-ready database to match candidates with future trials and route them directly to sites. - **eNcounter™**: Digitizes every document and automates workflows to centralize data and accelerate operations. - **StudyOrganizer™**: A free, easy-to-use study organizer for busy research sites (bookmarks, passwords, contacts). - **Automated Compliance**: Tools to maintain inspection-readiness and reduce risk. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$115.8M** across multiple rounds. - **Annual Revenue**: Estimated at **$11.7M** (per LinkedIn). - **Notable Investors/Partners**: Insight Partners (led Series C), Fulcrum Equity Partners (led Series B), Bee Partners (led Seed Round). - **Growth Signals**: - Connects **65,000+ study sites** and **600+ sponsors** across **90+ countries**. - Acquired **VersaTrial** in September 2023. - Active job postings: 8 (as of mid-2026), with a quarterly posting increase of +100%. - Headcount of **199 employees**, with +0.8% monthly growth. - Offices in the USA (HQ) and Belgrade, Serbia. ## Competitive Advantages - **Direct Site Connectivity**: The only eTMF platform built for direct connectivity to study sites for eISF document exchange, enabling true remote monitoring. - **#1 Rated Platform**: Consistently rated as the top platform for research sites to digitize and automate research workflows. - **End-to-End Workflow Automation**: Covers the full trial lifecycle from study start-up and participant enrollment through to close-out, reducing silos and paper-based delays. - **Global Scale & Compliance**: Operates in 90+ countries with strong compliance and audit-readiness features. - **Strong Leadership**: Founders and executive team have deep backgrounds at BCG, Microsoft, and leading healthcare institutions (e.g., Vanderbilt-Ingram Cancer Center). ## Strategic Focus - **AI-Augmented Automation**: Actively hiring for AI Automation Manager, Senior AI Engineer, and AI Product Manager roles, signaling a strong push toward embedding AI into the platform. - **Global Expansion**: Continued growth in international markets (Serbia, UK, Argentina, Nigeria, Bolivia, and more). - **Platform Integration**: Deepening the connection between sponsors, CROs, and sites to create a unified, intelligent trial operations ecosystem. - **Customer Success & Scale**: Investing in customer success, strategic engagement, and professional services to support a growing customer base. ## Why Work Here - **Culture**: Described as a "friendly environment" where managers are encouraging and provide constant feedback. Employees are passionate and hard-working. The company emphasizes making an impact and having fun. - **Remote/Hybrid/Office Policy**: Offers remote work opportunities and flexible work hours. Has a physical HQ in Atlanta and an office in Belgrade, Serbia, with remote workers globally. - **Notable Perks**: - Unlimited Vacation - Remote Work Opportunities & Flexible Work Hours - Exceptional Salary - Equity + 401k Programs - Excellent Health Benefits - Unlimited Snacks + Drinks - Commuter Benefits - Learning and Development Programs - Volunteer Opportunities - Dev Mentorship Program - Women of Florence Mentorship Group - Regular Office Celebrations - **Hiring Process**: Transparent and human-centric — humans review resumes, followed by team chats, a 10-minute virtual presentation, and then an offer. The company explicitly warns against recruitment fraud and does not ask for money or personal financial information. ## Sources 1. [Florence Healthcare Website](https://www.florencehc.com/) 2. [Florence Healthcare Careers Page](https://www.florencehc.com/careers/) 3. [Florence Healthcare LinkedIn](https://www.linkedin.com/company/florence-healthcare) 4. [Florence Healthcare Leadership Team](https://www.florencehc.com/team/) 5. [Florence Healthcare Jobs on Greenhouse](http://job-boards.greenhouse.io/florencehealthcare) ## Other roles at Florence Healthcare - US - [VP , Clinical Trial Platform](https://feeny.ai/job/vp-clinical-trial-platform-florence-healthcare-us-atlanta-jyfrxwf8dh89) — Atlanta, GA - [Sr. Data Engineer](https://feeny.ai/job/sr-data-engineer-florence-healthcare-us-atlanta-8wvwvzw2aeq5) — Atlanta, GA - [Sr. Marketing Operations Manager](https://feeny.ai/job/sr-marketing-operations-manager-florence-healthcare-us-atlanta-72ptan3p5rym) — Atlanta, GA - [Group Product Manager (Clinical Trials software)](https://feeny.ai/job/group-product-manager-clinical-trials-software-florence-healthcare-us-atlanta-z2t7mt04gg00) — Atlanta, GA - [Director of AI](https://feeny.ai/job/director-of-ai-florence-healthcare-us-atlanta-whyv65972ehe) — Atlanta, GA - [AI Automation Manager](https://feeny.ai/job/ai-automation-manager-florence-healthcare-us-atlanta-pybwr6an7jg6) — Atlanta, GA - [VP, Professional Services](https://feeny.ai/job/vp-professional-services-datacamp-new-york-bcnp74h83q8p) — New York, NY - [VP, Professional Services](https://feeny.ai/job/vp-professional-services-starburst-boston-6aqsdqqzdgty) — Boston, MA