---
title: 'Warranty & Asset Manager at NexGen Cloud'
canonical: 'https://feeny.ai/job/warranty-asset-manager-nexgen-cloud-london-09p3c0gday0z'
type: 'job'
last_seen: '2026-09-10'
---

# Warranty & Asset Manager at NexGen Cloud

- **Company:** NexGen Cloud
- **Location:** London, United Kingdom
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.eu.greenhouse.io/nexgencloud/jobs/4953875101

## Job description

## ABOUT NEXGEN CLOUD

NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature. We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practice what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.

## THE ROLE: WARRANTY & ASSET MANAGER

NexGen Cloud operates a growing fleet of high-value GPU and server hardware across multiple sites, and the complexity of managing warranties, RMA processes, spares logistics, and vendor SLA compliance is growing with it — work that's currently absorbed across infrastructure and operations teams without dedicated ownership. You'll have direct ownership over the entire asset and warranty lifecycle: processing claims, running vendor relationships, and driving strategic spares and parts positioning.

This is a high-volume, high-stakes operational role — you'll be tracking hundreds of simultaneous claims and asset movements, and chasing vendors hard when SLAs are at risk. As NexGen's hardware estate scales, this role is expected to grow into a team, giving you the chance to build and define the function from an early stage.

## WHAT YOU'LL BE DOING

Rather than a long checklist, here's what success in this role looks like:

- Own the end-to-end warranty and RMA process across all sites — from fault identification through vendor claims to resolution
- Chase hardware vendors hard to hold them to agreed SLAs, escalating proactively before turnaround times are breached
- Build and maintain accurate, up-to-date asset tracking across all sites using tooling such as Jira
- Manage strategic spares inventory — spotting failure-rate patterns and forward-positioning critical components at the sites that need them
- Coordinate with Site Operations Leads and Infrastructure Engineering to keep hardware movements and diagnostics flowing without bottlenecks
- Report on claim status, vendor performance, and asset movements to the Head of Infrastructure
- Lay the groundwork to build and lead a team as the asset and warranty function scales

## ABOUT YOU

We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following:

Essential

- Hands-on warranty and RMA management experience — you've actively processed hardware warranty claims and managed vendor relationships through to resolution; strategic asset management experience alone is not sufficient
- A technical understanding of IT hardware — you know what a GPU, power supply, RAM, transceiver, and network switch are, and why each matters in context (GPU specialisation not required)
- Highly organised at volume — able to manage hundreds of simultaneous warranty claims and asset movements without losing track, with strong use of ticketing and tracking tools
- An assertive, proactive communicator, willing and able to chase vendors hard when SLAs are missed
- Strategic inventory thinking — able to identify spares patterns, anticipate requirements, and proactively manage stock positioning across multiple sites

## Nice to Have

- Background as a hardware or IT asset manager in a large infrastructure environment, or a spares/warranty manager in telco, electronics, or IT hardware
- Experience transitioning from a systems or technical operations engineering role into asset/logistics ownership
- Experience building or scaling a team as a function grows

## WHAT WE OFFER

- Competitive salary and annual discretionary bonus scheme
- Private Medical Insurance
- Employee wellbeing benefits
- 25 days of holiday, plus public holidays
- Remote-first working, with flexibility to match occasional site travel
- Real ownership and autonomy — the chance to build a function from the ground up
- The opportunity to make a visible, meaningful impact as we scale
- Clear career progression and growth opportunities in a fast-growing company
- A collaborative, international culture built on trust, transparency, and ownership
- The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues

More Information

Head over to our NexGen Cloud careers page (nexgencloud.com/careers) to view current openings, and follow us on LinkedIn and X to learn more about our journey, newest releases, and hear exciting news in the neocloud space.

## About NexGen Cloud

## Company Overview
- **One-liner**: NexGen Cloud is a UK-based full-stack AI cloud platform that provides sustainable, high-performance GPU infrastructure and cloud services for AI enterprises and practitioners.
- **Entity Type**: Private (funding stage not publicly disclosed; operates as a venture-backed growth company)
- **Headquarters**: London, United Kingdom (with additional office in Marbella, Spain)
- **Founded**: 2020
- **Founders**: Chris Starkey (CEO & Co-Founder), Youlian Tzanev (CSO & Co-Founder)

## Core Business
- **Primary industry**: AI Cloud Infrastructure / GPU-as-a-Service (GPUaaS)
- **Target customers**: B2B – AI enterprises, research labs, startups, and government entities needing scalable, sovereign AI compute (e.g., model training, inference)
- **Mission / Purpose**: To provide sustainable, sovereign, and accessible AI cloud solutions that enable innovation while maintaining data privacy and environmental responsibility.

## Products & Services
- **Hyperstack**: A self-serve GPU-as-a-Service platform offering instant, on-demand access to NVIDIA GPUs, one-click Kubernetes deployments, and pay-as-you-go pricing (SaaS / IaaS).
- **Secure Private Cloud**: Single-tenant, fully customised high-performance computing environments with state-of-the-art NVIDIA hardware (e.g., HGX B300, GB300 NVL72) and managed Kubernetes for enterprise workloads (IaaS / Managed Service).
- **InfraHub Compute**: A hardware sourcing, financing, and deployment service that builds the physical compute stack (NVIDIA GPUs, AMD processors, Supermicro platforms) for enterprise AI infrastructure (Hardware + Service).
- **Hybrid Cloud Integration**: Migration support and integration with external hybrid/multi-cloud environments for seamless workload portability (Service).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Not publicly available (private company; no revenue or funding figures in disclosed materials)
- **Notable Investors / Partners**: NVIDIA Cloud Partner (active collaboration on Secure Private Cloud deployments)
- **Growth Signals**:
  - Data centre deployments across Europe (Norway, Sweden), Canada, and the US (multiple sites in Norway, Canada, and a US presence)
  - SOC 2 Type 1 certified (audited by a licensed CPA firm)
  - Actively hiring across multiple roles (10+ open positions as of July 2026)
  - Expanding product suite with InfraHub Compute and hybrid cloud offerings

## Competitive Advantages
- **EU Sovereignty & Data Protection**: Infrastructure located in Europe and Canada, ensuring compliance with EU data regulations (“non-compliant with US regulations”)
- **Sustainability**: Majority of owned infrastructure hosted in data centres powered by 100% renewable energy
- **Full-Stack Expertise**: Controls the entire stack from hardware sourcing (InfraHub) to managed private cloud and self-serve GPUaaS, enabling customisation and cost optimisation
- **NVIDIA Partnership**: Direct access to cutting-edge NVIDIA hardware and engineering support for large-scale AI deployments
- **Enterprise-Grade Security**: SOC 2 Type 1 certification and enterprise-grade data protection controls

## Strategic Focus
- **Scaling sovereign AI infrastructure** across Europe and North America
- **Deepening the NVIDIA partnership** to deploy next-generation GPU clusters (e.g., NVIDIA GB300 NVL72 with liquid cooling)
- **Expanding the Hyperstack self-serve platform** to attract a broader developer and startup audience
- **Growing the Secure Private Cloud business** for large enterprises and government institutions

## Why Work Here
- **Culture**: Fast-paced, innovation-driven environment with an “open-door” policy; emphasis on collaboration, creativity, and taking initiative. The company describes itself as a “vibrant community driving a cloud revolution.”
- **Work Model**: Hybrid/remote depending on the role; offices in London and Marbella, with remote positions available
- **Onboarding**: Structured programme with an onboarding buddy, hands-on training, and intro sessions with HR and key team members
- **Professional Development**: Regular performance evaluations that identify strengths and growth areas; support for career advancement
- **Perks**: Not explicitly listed, but the culture page highlights a people-first approach, team celebrations, and a commitment to employee empowerment
- **Teams**: Engineering (HPC, MLOps, Software), Sales, RevOps, Finance, HR/Talent, Administration – high-growth org with diverse functions

## Sources
1. [nexgencloud.com - About](https://www.nexgencloud.com/about)
2. [nexgencloud.com - Home](https://www.nexgencloud.com/)
3. [nexgencloud.com - Careers](https://www.nexgencloud.com/careers)
4. [LinkedIn - NexGen Cloud](https://uk.linkedin.com/company/nexgencloud)
5. [CB Insights - NexGen Cloud](https://www.cbinsights.com/company/nexgen-cloud)

## Other roles at NexGen Cloud

- [Data Analyst](https://feeny.ai/job/data-analyst-nexgen-cloud-london-31gw52j1ava2) — London, United Kingdom
- [Network Deployment Engineer](https://feeny.ai/job/network-deployment-engineer-nexgen-cloud-london-w81ds406v2c0) — London, United Kingdom
- [Supply Chain Manager](https://feeny.ai/job/supply-chain-manager-nexgen-cloud-united-kingdom-tdz0a8a2v6j4) — United Kingdom
- [Senior Infrastructure Engineer](https://feeny.ai/job/senior-infrastructure-engineer-nexgen-cloud-quebec-txqk957x1eqd) — Quebec, Canada
- [FP&A Manager](https://feeny.ai/job/fp-a-manager-nexgen-cloud-london-3v93m3bvyrs6) — London, United Kingdom
- [Senior Content Manager](https://feeny.ai/job/senior-content-manager-nexgen-cloud-london-qkmcstefkys2) — London, United Kingdom
- [Solution Architect - GPU & HPC](https://feeny.ai/job/solution-architect-gpu-hpc-nexgen-cloud-london-england-united-kingdom-j6f48xvwystp) — London England United Kingdom, United Kingdom
- [Senior Management Accountant](https://feeny.ai/job/senior-management-accountant-nexgen-cloud-london-yda0stjawh9x) — London, United Kingdom
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-nexgen-cloud-london-bexb9pgd5qy1) — London, United Kingdom
- [HPC Cluster Architect](https://feeny.ai/job/hpc-cluster-architect-nexgen-cloud-united-kingdom-6becswjf4jb0) — United Kingdom